Customer reviews from Tide
Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Average customer rating
3.8
(2,599 Reviews)
Rating breakdown 2,599 reviews
5 Stars
1,466
4 Stars
376
3 Stars
143
2 Stars
129
1 Star
485
70%of customers recommend this product.
(
1,536 out of
2,202)
Customer Reviews for Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Customer Rating
1
They changed the scent, and now it's awful
on June 21, 2019
Posted by: FormerTidester
from California
Original scent means original scent and not a new scent. Now that you've changed these, the smell lingers on my laundry and it's awful.
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, July 2, 2019
We did update the scent profile of our Original to provide even longer-lasting freshness, and while we're sorry to hear that you're not a fan we do appreciate your honest feedback. Rest assured, we're letting our team know that you'd like to see a switch back to the old Original. In the meanwhile, we would never want to leave you without the Tide clean that you've come to know and love, so we recommend checking out our Tide Ultra Oxi PODS™ as they have a fresh scent we think you'd really love. If you have any questions, always feel free to give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Original - no more
on June 26, 2019
Posted by: AnnaT
from Arizona
Original scent was great. Why change it?? I will not buy this again. Now I have wasted tide pods that will never be used. I wish they would change it back to the "original".
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, July 2, 2019
We're sorry to hear that you're not the biggest fan of our freshness update, Anna, but we really appreciate your honest feedback. Rest assured, we're letting our team know you'd like to see some changes made to our Original scent. In the meanwhile, have you checked out our Tide Ultra Oxi PODS™? They have a clean, fresh scent that we think you'd really enjoy and we'd be happy to have you try some. Just give us a call at (800) 879-8433 when you have a chance.
Written by a customer while visiting Tide
Customer Rating
2
Go back to 'original' original scent
on July 2, 2019
Posted by: MS61
from Wisconsin
The new scent is too strong and horrible. Not only are you losing an older generation but based on my 20+ aged kids and their college friends, you may have just lost the next generation as well.
No, I would not recommend this to a friend.
Response from TideBy Tide, August 28, 2019
We're disappointed to hear you didn't love the scent change, but appreciate your honest feedback. We are making sure your comments are shared with our team. We recommend giving the Tide PODS OXI a try for a scent we hope you'll enjoy. If you have any questions, reach out to us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
5
Works Great and actually saves money
on July 28, 2019
Posted by: gemjerry
from Southern New Jersey
I use to overpour the soap into the washer all the time, and had always wasted soap. Now the Pod is the perfect amount. No more stains!
I would recommend this to a friend!
Written by a customer while visiting Tide
Customer Rating
1
I hate the new “Original” smell!
on August 4, 2019
Posted by: LifelongCustomer
from Wisconsin
How can you change the scent and still call it “original”? I’ve used Tide Original exclusively for decades, but it’s changed recently and now I hate the way my laundry smells! Will not purchase again.
No, I would not recommend this to a friend.
Response from TideBy Tide, August 29, 2019
You should love the fresh smell of your laundry with Tide, so we're sorry to hear you don't love the scent change. For the old Original scent we recommend trying Tide Mountain Spring. Your decades of loyalty mean the world to us and we'd hate to see you go, so when you have time, we'd love to chat and see what we can do to help. Reach out to us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Hate new original scent
on August 6, 2019
Posted by: Anonymous
from Los Angeles
I hate the new original scent! Bring back the old original scent! I have to buy a different brand now.
No, I would not recommend this to a friend.
Response from TideBy Tide , August 29, 2019
This is never how we want you to feel about our scent upgrade's so we appreciate your honest feedback, Melanie. We recommend trying the Tide PODS OXI for a scent we hope you'll enjoy. We'd love to talk more with you, so when you have a little time, reach out to us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Horrible New Chemical Smell!
on August 14, 2019
Posted by: RyanO
from Pittsburgh
CS said Original Scent was changed, and the old Original Scent is now Mountain Spring (not made in Pods). Very confusing! You lost me as a customer because of this, and I'm sure I'm not the only one.
No, I would not recommend this to a friend.
Written by a customer while visiting Tide
Customer Rating
1
Changed original scent
on August 23, 2019
Posted by: Marissa123
from Massachusetts
Last batch of Original Pods I bought smelled AWFUL.WHY change a scent that has been loved for decades?With no indication?VERY unhappy.I’ll have to start using another brand since I can't trust Tide.
No, I would not recommend this to a friend.
Response from TideBy Tide, August 29, 2019
We always want you to be confident with Tide, so we're disappointed to hear you didn't love the scent change, Marissa. We appreciate your feedback and want you to know it will be shared with our team. We'd love to talk more with you and get your confidence restored, so when you have a chance, reach out to us at (800) 879-8433.
Written by a customer while visiting Tide