Customer reviews from Tide
Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Average customer rating
3.8
(2,599 Reviews)
Rating breakdown 2,599 reviews
5 Stars
1,466
4 Stars
376
3 Stars
143
2 Stars
129
1 Star
485
70%of customers recommend this product.
(
1,536 out of
2,202)
Customer Reviews for Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Customer Rating
1
Change in scent
on April 10, 2019
Posted by: Lwdewey
from Columbus
The original scent tide pods have changed! 4/9/2019 I bought a new bag and I hate the scent. Why did it change. Boo. Need to find a new detergent now. Hate the “too smelly” stuff.
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, April 11, 2019
We appreciate your honest feedback. People like you, people who love Tide and its scents, are core to our motivation and we do continuous research on how to serve them better. Inspired by what people told us in this research, societal trends and the science behind the sense of smell, we have enhanced Tides scents which now also offer longer lasting freshness experience. Based on preferences you have described, we would encourage you to try Tide Mountain Spring which we hope will match your scent expectations! If you have any questions, always feel free to give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Original Scent Change Challenges New Coke Debacle
on April 13, 2019
Posted by: StinkypodsIII
from New York
What were you thinking. The stink coming for my clothes is offensive. The low scent original original is the reason I buy Tide brand. Maybe you could add Olestra to the formulation.
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, April 17, 2019
The last thing we want to do is disappoint our fans; we're sorry to hear that you're not enjoying our updated Original scent. Your feedback means the world to us, and we can assure you that we're passing this along. We have a variety of PODS™ available, and we're confident that we can help you find a new favorite. If you haven't already, we encourage you to give our PODS™ Plust Febreze Botanical Rain a try. It'll leave your clothes fresh with hints of jasmine, rose and freesia. So we can learn more, and help even further, please call us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
New smell is horrible!
on April 16, 2019
Posted by: NewTideStinks
from Wisconsin
Bought what I thought was original scent & was hugely disappointed! No labeling indicating scent had been changed & now stuck with entire container of pods I can’t use. Stinks like cheap perfume!
No, I would not recommend this to a friend.
Written by a customer while visiting Tide
Customer Rating
1
New scent is horrible!
on April 16, 2019
Posted by: NewTideStinks
from Wisconsin
Bought what I thought was original scent and was hugely disappointed! No labeling indicating change and now stuck with entire container of pods I cannot use. Smells like cheap perfume!
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, April 23, 2019
Recently we upgraded our scent to include warmer notes so that you can enjoy your favorite freshness for even longer when your clothes are dry. While we're sorry to hear that you're not a fan of the change, we do appreciate your honest feedback because it helps us to make our products the very best. We can understand your concern, and based on what you've written we think you'd really enjoy our Mountain Spring scent, as it has similar notes to our old Original. We'd be happy to have you try some, so please give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
New Scent is Terrible
on April 17, 2019
Posted by: Porterdcw
from Florida
When did you change the scent? Please tell me you will be coming out with the Original old scent soon. Until then, you have lost a customer.
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, April 18, 2019
We did make an update to our Original scent in order to provide longer-lasting freshness to consumers, but we can understand your frustration, Porter! While we're letting our team know that you'd like to see the previous Original on the shelves, have you tried our Mountain Spring scent? It's very similar and we think you'd love it. We'd be happy to have you try some, just give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
The "new" Original scent--too perfumy
on April 18, 2019
Posted by: SandyP
from Zionsville, PA
Disappointed in the change and the lack of warning to the customer of a scent change. In the past, I have purchased the original scent Tide pods for a light, yet fresh, scent. Will no longer buy.
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, April 19, 2019
We appreciate your honest feedback, Sandy. People like you, people who love Tide and its scents, are core to our motivation and we do continuous research on how to serve them better. Inspired by what people told us in this research, societal trends and the science behind the sense of smell, we have enhanced Tide's scents which now also offer longer lasting freshness experience. We'd recommend checking out our Mountain Spring scent, as it has similar notes to the old Original and we think you'd really enjoy it. We'd be happy for you to give it a try, just give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
New scent NOT Original
on April 21, 2019
Posted by: tidenknots
from Colorado
I agree with the others, the new scent is horrible! Doesn't seem right to continue to sell as original when it clearly is NOT! Please ditch the new formula and bring back the TRUE original scent!
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, April 22, 2019
We appreciate your honest feedback, because people like you, people who love Tide, are core to our motivation to make our products the best they can be. While we did update our fragrance to a warmer, richer scent, we think you'd enjoy our Mountain Spring scent as it is clean and herbal like the old Original. In the meantime, we're letting our team know that you'd like to see a change.
Written by a customer while visiting Tide
Customer Rating
1
Horrible new scent
on April 21, 2019
Posted by: Katieq
from California
Why oh why would you change my beloved original scent? This new scent is so overpowering, my entire house smells like perfume just from doing laundry. So disappointed. Off to find a new brand.
No, I would not recommend this to a friend.
Response from TideBy The Tide Team, April 22, 2019
We appreciate your honest feedback, Katie. We've recently updated our Original Liquid scent to have slightly warmer, richer notes, inspired by what people have told us in our research. If you prefer more herbal, light notes we definitely recommend checking out our Mountain Spring scent, which we hope you'll love!
Written by a customer while visiting Tide