Customer reviews from Tide
Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Average customer rating
3.8
(2,599 Reviews)
Rating breakdown 2,599 reviews
5 Stars
1,466
4 Stars
376
3 Stars
143
2 Stars
129
1 Star
485
70%of customers recommend this product.
(
1,536 out of
2,202)
Customer Reviews for Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Customer Rating
1
ruined my clothes
on June 20, 2014
Posted by: lass
from corpus christi, texas
used Tide pods for 3 reasons, less waste, convenience, good cleaning record. NO LONGER THE CASE! I followed the directions and ruined so many clothes I could scream. a brand new uniform is RUINED as well as a new T and some other clothes. RUINED with PURPLE/BLUE STAINS. and I didn't notice them until they were dry and nothing is taking the stains out.
No, I would not recommend this to a friend.
Response from TideBy P&G Community Manager, Consumer Care, June 25, 2014
We're sorry to hear about your experience with Tide Pods. Often, it is sufficient to wash the stained item again via another wash load using either a Pod or a liquid laundry detergent. If this does not work:
Rinse the stain under hot water to remove as much as possible.
Gently wring the excess water from the item and lay it out flat.
Apply household rubbing alcohol/burning alcohol to the stain, making sure it covers the entire stain. (Test on similar fabric or inside fold first.)
Let the stain soak for at least 10 minutes – the longer the better.
Using warm or hot water, rinse the fabric and this should remove the stain.
If the stain has not been completely removed, repeat the steps above
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Rinse the stain under hot water to remove as much as possible.
Gently wring the excess water from the item and lay it out flat.
Apply household rubbing alcohol/burning alcohol to the stain, making sure it covers the entire stain. (Test on similar fabric or inside fold first.)
Let the stain soak for at least 10 minutes – the longer the better.
Using warm or hot water, rinse the fabric and this should remove the stain.
If the stain has not been completely removed, repeat the steps above
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Written by a customer while visiting Tide
Customer Rating
1
Horrible smell
on June 22, 2014
Posted by: Anonymous
from West Va
I normally buy liquid Tide with no perfume, but I thought I'd try these new pods.
Since I could not find unscented pods, I tried one of the scented ones.
Big mistake. What a horrible cheap smell! It permeates the whole house, and I had to re-wash my clothes with other detergent to get rid of the smell.
I ended up throwing away the rest of the pods after the first wash.
I know these things are being sold because enough people buy them, but I can't imagine walking around smelling like this.
Needless to say, I'll never buy this again unless unscented type is offered.
No, I would not recommend this to a friend.
Response from TideBy P&G Community Manager, Consumer Care, June 25, 2014
We're sorry you're disappointed with the scent of Tide Pods. If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Written by a customer while visiting Tide
Customer Rating
1
Damaging
on June 29, 2014
Posted by: Teribird
from New Jersey
Have used this product for months with great results but lately the pods are not fully dissolving and have left plastic residue on my clothes. This residue is impossible to remove. I will have to stop using the pods until they correct this issue.
No, I would not recommend this to a friend.
Written by a customer while visiting Tide
Customer Rating
1
Disappointed
on July 4, 2014
Posted by: Chef
from Honesdale, PA
I have used Tide product for a while but most recently have switched to the PODS. HUGE mistake!!!
They have destroyed bath towels and clothing by leaving a blue/purple stain on my clothing. You do not notice on dark clothing but can not hide it on light colours.
I will not by this product again.
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Care, August 1, 2014
Hi there, Chef! We're so sorry that you have had issues with our Tide PODs. This could very well be a simple fix. Always throw in your POD directly in the machine before you load your clothes and never overload. We would love to get some more details about this incident if you could give us a call at 1-800-879-8433. Thanks!
Written by a customer while visiting Tide
Customer Rating
1
arm pit stains
on July 6, 2014
Posted by: Dufus
from Wisconsin
Tide Pods turn all my white arm pits purple and cannot remove them. Tried bleach, peroxide.
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Care, August 1, 2014
Hi there! We're so sorry about the stains you've been experiencing. However, this could be an issue that goes beyond the product. Sometimes, a combination of perspiration and deodorant can sink into the fabric of garments and react during the washing process. This could be solved with a little bit of pretreating with the proper product. If you'd like to learn more about this, just give us a call at 1-800-879-8433. Thanks!
Written by a customer while visiting Tide
Customer Rating
1
Stains clothes, leaves sticky residue "lump"
on July 9, 2014
Posted by: Shelley678
from PA
I am tired of seeing people being told that if instructions are followed as directed, the pods will dissolve completely. This is not true. I've had a sticky residue "lump" left on my clothes at least three times, (doesn't come off, btw) and now my favorite white shorts are stained with a blue streak.
There are times I have to fill the washer completely and the pod still doesn't dissolve, and then I have to run it with no clothes in for a minute to get the pods to pop. Then I have to add the clothes, pushing them down into the water. FAR from convenient!
It's sad when you have to check your clothes completely when they come out of the washer to make sure you don't set the stains by putting them directly into the dryer. And the sticky lump will also remain on your clothes after the dryer. Again...how is this more convenient?
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Care, August 1, 2014
Hi there, Shelley. So we always advise putting the POD right in the drum before you add water or clothing. If you get any plastic dried on your clothes, be sure to soak the garment in hot water for at least an hour. This should ensure that it dissolves.
A member of our team at 1-800-879-8433 can help you figure out what is going wrong here! We hope that we can be of some help here. Thank you!
A member of our team at 1-800-879-8433 can help you figure out what is going wrong here! We hope that we can be of some help here. Thank you!
Written by a customer while visiting Tide
Customer Rating
1
Correct the problem!
on July 15, 2014
Posted by: Tideboohoo
from Edison, NJ
I too have had issues with blue staining in my laundry while using the Tide Pods. After reading all of the negative reviews, when can we expect a solution. How about remove the blue dye in the product?
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Care, August 1, 2014
Hi there! We're so sorry about your bad experience with these PODs. We are trying to help all of our customers with this issue. First, follow these tips. Always put your POD in the machine before you add clothes and water. Never overload and don't use the dispenser drawer. If you are certain that you have followed all of these steps and this has still happened, please give us a call at 1-800-879-8433 so that we can get to the bottom of it. Thank you!
Written by a customer while visiting Tide
Customer Rating
5
Only Detergent I Use In Washing Machine!
on September 16, 2014
Posted by: MonicaPz
from Beacon, NY
Use Tide Pods HE as soon as they came out. At first I did not use it correctly, and learned how to use it correctly when I called Tide. They kindly educated me. Learned to place the pod at the bottom of the tub and towards the front, UNDER the clothes. Never had a problem after that. Use it in conjunction with Tide Liquid HE directly on stains as soon as I discover a stain. By the time I do laundry, the Tide Liquid HE would be dry. Then I used Tide Pods HE in the laundry room and Laundromat. Love it because it does not make a mess. They are easy to transport in a plastic bag. If kept around for a long time, the white part becomes dark, but it still works just as well. Know of no other brand that works as well!
I would recommend this to a friend!
Written by a customer while visiting Tide