Customer reviews from Tide
Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Average customer rating
3.8
(2,599 Reviews)
Rating breakdown 2,599 reviews
5 Stars
1,466
4 Stars
376
3 Stars
143
2 Stars
129
1 Star
485
70%of customers recommend this product.
(
1,536 out of
2,202)
Customer Reviews for Tide - PODS HE Laundry Detergent Capsules, Coldwater Clean Original Scent, 57 oz., 76 Capsules/Pack (09165)
Customer Rating
2
Purple stains
on April 21, 2014
Posted by: MN01
from Minneapolis
I have been using pods in my HD washer for over a year however recently I have noticed that there some purple discoloration in my white cottons, particularly T-shirts. As others have mentioned, there is the occasional random purple spot which may be associated with the pod getting stuck and not fully dissolved for 30 seconds or so. However more frustrating, I am also noticing the purple color seems to be accumulating on white t-shirts on the underarms. With each wash the color gets deeper and it is not just one person in our family.
Perhaps there is a chemical reaction that is occurring to the pH or deodorant residue on the t-shirt which is attracting the purple die?
I don't know, but I am switching back to the old liquid for my whites.
Perhaps there is a chemical reaction that is occurring to the pH or deodorant residue on the t-shirt which is attracting the purple die?
I don't know, but I am switching back to the old liquid for my whites.
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Relations, April 25, 2014
We're sorry to hear about your experience with Tide Pods. Since the amount of help we can offer online is limited, we'd like to talk to you and perhaps replace your purchase with the liquid version.
Please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Written by a customer while visiting Tide
Customer Rating
2
disappointed and purple
on April 29, 2014
Posted by: purplegoop
from New York, NY
Wish I could insert the pictures I took of my purple stained clothes, left behind pod gel in my machine
and broken pods (about 6) in a newly opened canister.
You really need to improve this product or else I will need to switch brands!
and broken pods (about 6) in a newly opened canister.
You really need to improve this product or else I will need to switch brands!
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Relations, May 2, 2014
We're sorry to hear about the purple stains and broken Pods. As far as the stains, we extensively tested the Pods and feel certain they’ll not stain when used as directed.
Here are some tips for using the Pods that may help:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Here are some tips for using the Pods that may help:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Written by a customer while visiting Tide
Customer Rating
1
Purple stains and sticky goop
on May 5, 2014
Posted by: PbandJ
from MA
Just like everyone else, I have stained clothes and sticky goop in the door gasket of my front loading washer. A friend stayed for a weekend recently and I washed his white oxford shirt with Tide Pods and it was stained purple and the stains could not be removed even when bleached. I was embarrassed. Since then I have switched to All Free & Clear Pods. There is no dye and they are half the price of Tide Pods. I will never use Tide Pods again.
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Relations, May 9, 2014
We're sorry to hear about the stains on your friend's white fabrics and the residue in your washer. We’ve extensively tested the Pods and feel certain they will dissolve completely and not stain when used as directed.
Here are some tips for using the Pods so they dissolve completely:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Fabric Care Community Manager
Here are some tips for using the Pods so they dissolve completely:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Fabric Care Community Manager
Written by a customer while visiting Tide
Customer Rating
1
Tide Pods Stains
on May 9, 2014
Posted by: MegM
from Philadelphia
As many others, I used the Pods and my clothes came out of the washer with purple gunk that left stains. Stain remover and soaking has not helped. I see from this site that many other have had the same experience. Response to the reviews say that Tide is confident that the fully dissolve...hmmm. I think I'll use something else. Maybe I'll try again if Tide changes the formula.
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Relations, May 12, 2014
As you mentioned, we feel confident the Pods will not leave stains when used as directed.
Still, if you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Still, if you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Written by a customer while visiting Tide
Customer Rating
1
Tide PODS are horrible
on May 20, 2014
Posted by: Maye
from New York, NY
I wash my clothes at a laundromat since I live in NYC. It was nice to not have to lug a big bottle of detergent with me along with a big bag of clothes! I first used it in cold water and got the same results as everyone else....gobs and purple stains. I realized I could not use them in a cold water wash do decided to then only use them for hot water and the SAME thing happened!
I would then go home and try to hand wash these gobs and stains out which was a pain to go over every piece of clothing that you just washed! Of course I would miss a few and the gobs then dried and became crusty and hard.
I don't understand Tide's CUSTOMER SERVICE. SO MANY people have complained on this site and they just keep sending the same automated/pre-written response instead of acknowledging that the might actually be an issue! I have used TIDE for years and my mother used to use TIDE as well but I am so disappointed that I may switch brands all together just out of principle!
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Care, June 5, 2014
We're sorry you're disappointed with our response, but it's what we have found to be helpful to others who have had the same experience.
All of our products are thoroughly tested before they go on the market, and we feel confident Tide Pods work well when used as directed.
Still, if you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
All of our products are thoroughly tested before they go on the market, and we feel confident Tide Pods work well when used as directed.
Still, if you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Written by a customer while visiting Tide
Customer Rating
3
Blue Stains **but NOT ruined**
on May 22, 2014
Posted by: bkm72
from Dallas
I always wash in warm water, and these have left stains on some of my clothes twice. At first I thought something was left behind in a pocket, but the 2nd time I knew it was the pods.
At first I thought they were ruined, but simply washing them again removes the stain. I think the blue part must not be dissolving quick enough in some of the packets. This is my 3rd box of Pods, and its only happened twice.
At first I thought they were ruined, but simply washing them again removes the stain. I think the blue part must not be dissolving quick enough in some of the packets. This is my 3rd box of Pods, and its only happened twice.
Still...It was really unnerving when it happened.
I would recommend this to a friend!
Written by a customer while visiting Tide
Customer Rating
1
As everyone said- They don't dissolve.
on May 25, 2014
Posted by: Raceheal
from Mn
I got these, wanting to simplify my laundry room, having a pretreater, oxi, and tide pods, but its not meant to be. I read the instructions, and followed them to a T. My laundry came out with the casing fused to my husbands clothes, and with blue dye all over. I use soft water, and a great washing machine, so what gives?
I have resorted to pre-dissolving my "easy and simple" pods before I add them to the wash. I am doing this, just so I don't waste them. I am really unhappy, as other tide, especially Tide Ultra white and bright with bleach was rated really well. I am just so upset that all my husbands work close were destroyed. If this is happening to you, I advise you to get ride of them, or dissolve them immediately before use. Really shocked that this is a tide product.
I have resorted to pre-dissolving my "easy and simple" pods before I add them to the wash. I am doing this, just so I don't waste them. I am really unhappy, as other tide, especially Tide Ultra white and bright with bleach was rated really well. I am just so upset that all my husbands work close were destroyed. If this is happening to you, I advise you to get ride of them, or dissolve them immediately before use. Really shocked that this is a tide product.
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Care, June 5, 2014
We're sorry to hear about the Pods not dissolving completely in your washing machine and your husbands work clothing. We’ve extensively tested the Pods and feel certain they’ll dissolve completely and not stain when used as directed.
Here are some tips for using the Pods so they dissolve completely:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Here are some tips for using the Pods so they dissolve completely:
Add the Pod to drum of washing machine before loading the clothes.
Do not use "Delicate" cycle for heavy loads.
Do not use a quick cycle less than 30 minutes.
Pods cannot be used in pre-wash cycles.
Do not place in the dispenser drawer.
Pods can be used in temperatures ranging from 20 to 95 degrees C (68 to 203 degrees F).
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Written by a customer while visiting Tide
Customer Rating
3
Leaves Permanent Marks on Clothing
on May 26, 2014
Posted by: mfe13
from Raleigh, NC
I really like the pods, they clean well, and leave a great scent on the clothes. I have been using the pods for about 6 months. I have recently noticed white streaks on T-shirts, towels and sheets. They are permanent and look like bleach marks. I never use bleach as I am on a well/septic system. I am very careful to follow instructions to avoid this sort of damage to garments. I see other reviews mention purple or blue marks, although I did not read every review to see if anyone else has experienced the white markings.
No, I would not recommend this to a friend.
Response from TideBy Fabric Care Community Manager, Consumer Care, June 5, 2014
Hi.
We're sorry to hear about the white marks. There's nothing in the Pods that would cause bleaching of fabrics. There are several common household and personal items that may cause this.
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
We're sorry to hear about the white marks. There's nothing in the Pods that would cause bleaching of fabrics. There are several common household and personal items that may cause this.
If you'd like to speak with someone about your experience and perhaps try another version of Tide, please give us a call at 1-(800) 879-8433. We're here Monday through Friday from 9 a.m. to 6 p.m. ET.
Thanks!
Written by a customer while visiting Tide