Customer reviews from Tide
Tide - HE Liquid Laundry Detergent, Original Scent, 100 Loads, 125 fl. oz. (12101)
Average customer rating
4.4
(2,784 Reviews)
Rating breakdown 2,784 reviews
5 Stars
2,113
4 Stars
278
3 Stars
69
2 Stars
39
1 Star
285
83%of customers recommend this product.
(
1,691 out of
2,032)
Customer Reviews for Tide - HE Liquid Laundry Detergent, Original Scent, 100 Loads, 125 fl. oz. (12101)
Customer Rating
1
Smells terrible.
on October 15, 2022
Posted by: KellyB
Everyone complains about the horrible odor of this Tide and yet the company refuses to switch back.
That doesn't make sense. It's like spitting in paying customers faces.
Why did they change it in the first place?
I switched to Kirkland. It doesn't make my laundry stink and it does a great job cleaning.
That doesn't make sense. It's like spitting in paying customers faces.
Why did they change it in the first place?
I switched to Kirkland. It doesn't make my laundry stink and it does a great job cleaning.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, The Tide Team, October 17, 2022
Your happiness and satisfaction are incredibly important to us, Kelly, and we're sad to learn you're not a fan of the Tide Original Scent liquid laundry detergent. Our Quality Team and Production Team work together, to make sure all our detergents are made to standard, and we only expect smiles in our consumers faces. We hope you'll give us a call, so we can help that happen; we're answering calls from 9 AM to 6 PM, EST on weekdays and until 5:30 on weekends. Our number is 1 (800) 879-8433, we hope to talk with you soon.
Written by a customer while visiting Tide
Customer Rating
1
Hives
on November 30, 2022
Posted by: Ktrn
Super bummed! I've always used Tide with no issues but have suddenly developed hives from I'm assuming is a formula change? Stay far away if you are allergy prone.
Pros: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, The Tide Team, December 6, 2022
We would never want to bum out a loyal Tide Fan such as yourself, and we're very sorry this happened to you. Please know that your safety is our primary concern, and we rigorously test our detergent to be safe when used as directed. If being allergy prone is an issue for you, we'd like to recommend our Tide Free & Gentle, with no scent or dyes. In the meantime, we'd like to learn more about your experience for our Safety Team. When you get a moment, give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
2
Best laundry detergent, but horrible new smell!
on December 3, 2022
Posted by: talia
I have used this Tide or Tide Ultra for decades. Mostly Tide Ultra the last 10 or so. Their stain removing power is unparallelld. Never any need for stain removers- a few drops of this kills any and all stains. Sadly, though, the fragrance has changed. It's now a heavy feminine/floral, and is extremely strong, to the point where I won't use this by itself any more. I mix a little bit with unscented tide. It's especially gross to use by itself towels or anything that touches my skin directly. There's nothing worse than getting out of the shower or washing your face then using a towel that smells like that. PLEASE change it back!!! In addition, Tide Ultra has become very hard to find, and only comes in small bottles, though with the new smell, you'll never use it undiluted, anyway.
Pros: Satisfaction
Cons: Price, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, The Tide Team, December 6, 2022
Thank you for being a Tide fan for so many years! We appreciate your loyalty, and are sorry you don't like the improved scent of our Tide and Tide Ultra detergents. While we completely understand that scent and fragrance preferences are very personal and subjective, we'll make sure to let our Team know. In the meantime, it may help to know that you can get the same great stain fighting Tide that you know and love in unscented versions. Our Tide Free & Gentle and our Tide Plus Ultra Stain Release Free detergents may be perfect for you. If you have any questions, or if we can help you further, please give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
2
New “original” scent is terrible
on December 8, 2022
Posted by: wlc123
I used Tide detergent exclusively for decades. I was pleased with how well it cleaned and the pleasing scent. The new “original” scent is a dealbreaker. It is way too strong and not pleasing to smell. It is ridiculous label this scent as original. I would not have purchased it if I realized I had changed it. Here’s an idea: leave the original as the actual original. Make other, new scents and label them as something else. Let supply and demand determine whether you continue to make this new awful scent. It is a shame to run off lifetime customers.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, Fabric, December 13, 2022
We appreciate your decades of loyalty and are so sorry to hear this! We'll be happy to let our team know that you don't like the current scent of our Original Tide. If you have questions, or if we can help you find a replacement custom to your needs, please give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Smells terrible
on December 10, 2022
Posted by: Kv22
The smell of tide now is absolutely disgusting. I never wash my clothes with anything else but the clothes come out smelling musty. I have to go rewash my clothes with something else.
Cons: Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, Fabric, December 13, 2022
All of our scents have been tested to ensure we continue to deliver a great quality scent experience you expect from Tide, and we hope you'll reach out to us at 1-800-879-8433 to share more. We look forward to learning more and seeing how we can help give your laundry results you love!
Written by a customer while visiting Tide
Customer Rating
1
PLEASE bring back the true 'original' scent!
on January 2, 2023
Posted by: Cindy44
This formula is no longer the original scent. I've used Original Tide for over 25 years and loved it. Now unfortunately I will have to find a new product. The scent is so overpowering it makes me nauseous. Please bring back the true original scent!!
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, Fabric, January 4, 2023
We're sorry to hear you feel way this after all your years of loyalty. Our Safety and Quality Teams are continuously working hard to improve our products to better meet the needs of loyal consumers like you. Please reach out to us at (800) 879-8433 because we’d like to learn more and see how we can assist you.
Written by a customer while visiting Tide
Customer Rating
3
Bad Smell
on January 3, 2023
Posted by: Buddagriff
I have never been on this website, didn't know about it. I found it because I was doing a search trying to find out if there has been a change in the formula. Please know I have used Tide all of my adult life - Im 72. When I can't find Mountain Spring I use Original. Mountain Spring is not carried anymore by Publix. OMG, it's terrible. Smells like body odor to me! I thought it was just me until I read all of the reviews here. What were you thinking!! Go back!!
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, Fabric, January 4, 2023
We appreciate your loyalty and know how frustrating it can be when you can’t find your favorite products. It may help to ask them to order it at their customer service desk. You can always feel free to reach out to us at 800-879-8433 to find retailers near you!
Response from TideBy Aizaz Khalid, Fabric, January 4, 2023
We appreciate your loyalty and know how frustrating it can be when you can’t find your favorite products. It may help to ask them to order it for you at their customer service desk. You can always feel free to reach out to us at 800-879-8433 to find retailers near you!
Written by a customer while visiting Tide
Customer Rating
1
New scent
on January 6, 2023
Posted by: DebbieF123
Why?!!!!!????? I’ve NEVER in my entire 55 years have had any type of skin problems and have used Tide. Now I have irritations and hives, dry skin, etc. I don’t know what detergent I’ll use now. So disappointed. Why change an original scent?!!!!!
Pros: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, The Tide Team, January 10, 2023
We truly appreciate your loyalty all these years, Debbie, and because there's nothing more important to us than your safety and comfort, we're very sorry to learn about this. All those who use Tide should feel assured they'll get the results they want, with no concerns whatsoever, thanks to the work of our thorough Safety Team. We truly hope you'll give us a call, so we can make sure you're feeling better, and help you find a new detergent that you'll love as much. We're at our phones Mondays through Fridays, from 9 AM to 6 PM, EST. Saturdays and Sundays, we're answering calls until 5:30 PM, EST. Dial 1 (800) 879-8433, call soon.
Written by a customer while visiting Tide