IT WAS A VERY BUSY TIME DURING THE RECENT BLACK FRIDAY SALES AND THE GUYS AT THE OCOTILLO STAPLES WENT ABOVE AND BEYOND TO GIVE ME THE HELP AND SERVICE REGARDING THE LAPTOP I WAS INTERESTED IN. BECAUSE IT WAS SOLD OUT THEY HELPED ME BY TELLING ME WHAT STORE TO GET IT AT. I WAS LUCKY TO GET IT AT ANOTHER STORE BUT IT WAS NOT WORKING DUE TO A REGISTRY PROBLEM. I WENT TO THE OCOTILLO STORE AGAIN TO ASK FOR ADVICE AS TO HOW TO CORRECT THE PROBLEM BEST AND THEY QUICKLY TRADED ME FOR ONE THE THEY DID HAVE WITH NO PROBLEMS. THANKS ZACK AND YOUR GUYS FOR A GREAT JOB AND EXPERIENCE. A VERY HAPPY CUSTOMER/