Customer reviews from fellowes.com
Fellowes - Crystals Gel Wrist Rest, Non-Skid Base - Purple
Average customer rating
2
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
1
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Fellowes - Crystals Gel Wrist Rest, Non-Skid Base - Purple
Customer Rating
1
Horrible Quality
on July 10, 2013
Posted by: cmaya
This is my third Gel Wrist Rest. The First one lasted almost 5 years and it would have lasted longer but while moving office it got crushed between the metal file cabinets. So I got a second one, within a week the left corner started to open up and gel oozing out....I thought it was just a bad batch; so I went ahead and got another one....well, in less than a month it did the same thing!!!
FELLOWES - what happened to QUALITY Control?
FELLOWES - what happened to QUALITY Control?
Pros: Functionality, design
Cons: Quality Construction
No, I would not recommend this to a friend.
Response from fellowes.comBy cf, customer reviews, July 11, 2013
Dear Cmaya,
We appreciate you taking the time to post your review on the Fellowes 91437 Crystal Wrist Rest, and we are sorry your experience with this product has been less than satisfactory. We have forwarded this information to the Business Team for further research. We do not have any current issues we are aware of and certainly value your feedback.
We would appreciate the opportunity to assist you with replacement for the product directly from our warehouse. Please contact Fellowes Customer Service at 800-955-0959 for warranty assistance.
Thank you again for taking the time to post your product review. As stated previously, we do value consumer feedback and are committed to offering the most innovative solutions, exceptional product quality, and first class service and support.
We appreciate you taking the time to post your review on the Fellowes 91437 Crystal Wrist Rest, and we are sorry your experience with this product has been less than satisfactory. We have forwarded this information to the Business Team for further research. We do not have any current issues we are aware of and certainly value your feedback.
We would appreciate the opportunity to assist you with replacement for the product directly from our warehouse. Please contact Fellowes Customer Service at 800-955-0959 for warranty assistance.
Thank you again for taking the time to post your product review. As stated previously, we do value consumer feedback and are committed to offering the most innovative solutions, exceptional product quality, and first class service and support.
Written by a customer while visiting fellowes.com
Customer Rating
3
Not Durable
on November 20, 2012
Posted by: ebbill
I came to the site to file a complain but this is just as good because I can warn others about the performance and durability for this product. The cost is pretty reasonable when you consider the good that it does for your health but these wrist rest wear out too soon. They have a one year limited warranty on these gel products and that is usually when they start to split open and start to ooze the gel out onto your desk surface, on your hands, on your clothes. and its disgusting the way it feels next to your skin. Its very sticky and your wrist start to stick to the rest.
The design is extraordinary because they support the wrist very well and cushion the impact that the wrist go through when keying and typing.
I have gone through about 6 of these since they first came out and while I like the performance I do not like the durability. They need to produce a more durable product that will last longer than a year.
Pros: Functionality, design
Cons: Warranty, Quality Construction
No, I would not recommend this to a friend.
Response from fellowes.comBy cf, customer review, November 26, 2012
Dear Customer,
Thank you for your feedback on the Gel Wrist Rest. We at Fellowes are always striving to make product improvements, and your input helps tremendously. We have passed on your comments to our design team.
In regards to your current product, please contact Customer Service to resolve your issue: 1-800-945-4545. We appreciate your purchase of a Fellowes product and hope your experience with our products is a positive one in the future.
Thank you for your feedback on the Gel Wrist Rest. We at Fellowes are always striving to make product improvements, and your input helps tremendously. We have passed on your comments to our design team.
In regards to your current product, please contact Customer Service to resolve your issue: 1-800-945-4545. We appreciate your purchase of a Fellowes product and hope your experience with our products is a positive one in the future.
Written by a customer while visiting fellowes.com