Customer Reviews for Command - Mini Hooks, 0.5 lb., 18/Pack - White
Customer Rating
1
Will not use again!
on December 29, 2015
Posted by: Chassidy
from Martinsburg, WV, United States
Gender:Female
I bought the command strips to hold the lighted garland around my door. I recently (october) repainted my front door, door surround, and porch, so I did not want to staple the decorations as I've done in the past. I went out and bought some command hooks to hold everything. I followed the directions to a T and within 24 hours, most of the hooks had fallen off and my decorations were a mess. I followed the directions again and placed the 4 remaining hooks up as well. Half of these stayed and I used masking tape to make the rest stay. When we got home from visiting our families for Christmas, my decorations were all over the porch and some of the hooks had ripped off and ripped my newly painted paint off with them. I am not pleased at all. They're supposed to be "damage free" and easy to remove.
Response from command.comBy Command Brand, Social Engagement, January 14, 2016
Thank you for taking the time to leave your review as well as calling our customer service team for assistance. For any customer who experiences damage we would ask they please call our team at 1.800.537.9514 M-F 8am-5pm CT. Our team can go over a few questions and let you know how we can assist. Thanks again for posting your review and we look forward to working with you.
We bought a pack of these mini hooks to help us hang Christmas lights in our living room. They were just the right number and size to string lights near the ceiling on three adjacent walls.
[This review was collected as part of a promotion.] Great for hanging my keys, but I do not like the fact that you can see the white tab at the bottom of the strip after it is hung on the wall
[This review was collected as part of a promotion.] These hooks make it so easy to hang small photos, pot holders and other light weight items without putting any holes in the walls.
[This review was collected as part of a promotion.] This is the second time I have tried this product. I really wanted it to work so I could decorate my new home without making holes all over my walls. I followed the directions step by step, but the product refused to stay on the wall, even if I didn't hang anything on the hook. I would stay maybe ten minutes and then fall to the floor. I tried a few different times using a new strip each time. I did not use on wall paper, the surface is not vinyl, walls were not wet/humid and the temp. in my home is about 65 degrees F. Very disappointed.
Response from command.comBy Beth, Customer Service, September 12, 2014
Thank you for taking the time to create your Rating and Review of the Command(TM) Mini Hooks. We are sorry to hear about the trouble that you are having with getting our hooks to stick to your wall. If you had followed all of the mounting instruction and are using the product on a smooth flat surface, we would not expect them to fail. We would ask that anyone experiencing this type of difficulty contact us directly at 1-800-934-7355 so that we can discuss the application further and offer a possible solution. Please watch for a direct email from us. Thank you for your feedback.