Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,064 Reviews)
Rating breakdown 1,064 reviews
5 Stars
441
4 Stars
109
3 Stars
29
2 Stars
16
1 Star
469
48%of customers recommend this product.
(
307 out of
645)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Please bring back the old scented product!!
on January 10, 2023
Posted by: bob277
As others have mentioned, the new scent is way too strong! The smell remains well after you have washed your hands. The two main reasons why we have used this soap for years is that it isn't harsh on the hands and that it has no sent. Please bring back the old formula or at least offer it as an alternative to this stronger scented product. We will have to find a new soap brand otherwise.
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry to hear you don’t like our new Aloe formula as much as the old one. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Formula 😭
on June 11, 2024
Posted by: cjn95
from TX
Gender:Female
Why would you change something that isn’t broken?! I have extremely sensitive skin and have happily been using this product for YEARS with no issues until I discovered the change in formula and scent. I am not happy and neither is my skin. Reading other reviews, I know I’m not alone. I have eczema on my skin and it flares in the winter and the old formula didn’t interfere with it! Bring it back, please!!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, June 11, 2024
We’re sorry to hear our new formula and scent aren’t right for you, and we’re sharing your review and experience with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new scent
on July 10, 2024
Posted by: HEG33
from Minneapolis, MN
Gender:Female
The new scent is horrible and the soap is too harsh and irritates my son’s eczema!! Please please please bring back the old aloe Vera scent!!! It was the only soap I bought for the last 10 years! My whole family is so sad about this!!! :(
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 12, 2024
We’re sorry to hear of your experience and would like to try to make this right. Please call 1-800-255-7552 and share your experience with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Your scent is way to powerful and now an irritant
on July 13, 2024
Posted by: CC
Gender:Female
You keep adding fragrances to your soap line. This is not good for people like myself who extremely sensitive to scent as well as skin sensitivity.
I can no longer use any of your soap products due to the added scent.
You have fragrance soap in your line that you could have kept the one u scented as well as the orange antibacterial.
Please be considerate to the consumers that have these issues.
I can no longer use any of your soap products due to the added scent.
You have fragrance soap in your line that you could have kept the one u scented as well as the orange antibacterial.
Please be considerate to the consumers that have these issues.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 14, 2024
We're so sorry about this. We will share your feedback regarding our product's fragrance with our development team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why did you change something that was perfect????
on July 14, 2024
Posted by: Sue9
from Salt Lake City
Gender:Female
I have used this hand soap for years and years and thought the new label on the large refill bottles I bought was just new packaging. I just refilled one of my little bottles a few days ago and the new scent is awful - plus it's making my hands itch and my eczema worse. I also had to take my migraine medication today as the scent lingers and is so, so strong that it triggered a migraine. Why, why, why did you change it? It was perfect! Now I need to try to find something new to replace it! I will be calling the number I see on other reviews as I want to return these and get my money back! The new label is deceptive as it still says it's aloe vera and has part of the same photo from the old product!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 15, 2024
We’re sorry to hear this. Please call us at 1-800-255-7552 and share your experience with our team, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
5
Hard To Find
on February 7, 2019
Posted by: None
from Turlock CA
Hands and face
Pros: Cleans Effectively, Easy To Use, Pleasant Smell, Softens Hands
I would recommend this to a friend!
Written by a customer while visiting softsoap.com
Posted by: xana-kai
from USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Smell and texture is to be expected for a liquid soft soap, type is okay. I like the consistency
Written by a customer while visiting softsoap.com
Customer Rating
3
New strong smell and no longer as mild
on January 14, 2023
Posted by: sarah12646
I have used this handsoap for years; it is the only one that doesn't make my sensitive skin dry and peel. The scent was recently changed to a strong perfumy smell that clashes with lotion and perfume. Also, it now dries my hands and they are peeling with one day of using it. Please go back to the original scent/formula.
Response from softsoap.comBy Colgate Rep, Customer Care, January 16, 2023
Thank you for enjoying Aloe Hand Soap for so long! We’re sorry our new formula isn’t for you. Please call our great specialists at 1-800-255-7552 and tell them about your experience. We would like to make this right for you.
Written by a customer while visiting softsoap.com