Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,064 Reviews)
Rating breakdown 1,064 reviews
5 Stars
441
4 Stars
109
3 Stars
29
2 Stars
16
1 Star
469
48%of customers recommend this product.
(
307 out of
645)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Messed with a good thing
on March 14, 2024
Posted by: Allison
Gender:Female
I hate the way it smells now. Will not buy another Softsoap product and I’ve been using this for years. Take a lesson out of Olay’s playbook when they tried adding a smell to their facial sensitive skin moisturizer. They changed it back because of the backlash.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 17, 2024
Thank you for your review of our Soothing Clean hand soap. We're sorry that you dislike the scent. We will share your feedback with our development team.
Written by a customer while visiting softsoap.com
Customer Rating
2
New Scent is too Overpowering
on March 23, 2024
Posted by: AVN
Unfortunately, this new scent is so overpowering I can't use it. The previous ingredients were
mild and it was one of the few types of soaps I could actually use without reacting to it. Please bring the
previous formula back.
mild and it was one of the few types of soaps I could actually use without reacting to it. Please bring the
previous formula back.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 27, 2024
We’re sorry to hear our new formula doesn’t work for you. We do hope one of our other milder fragrances can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Super stinky, and causes severe allergic reactions
on April 13, 2024
Posted by: Severely disappointed
I would give this negative stars if I could! I used to use this soap all the time. It was the only soap I wasn’t allergic to, until they added fragrance. It stinks so bad now I can’t use it. Nobody makes unscented soap anymore, so no soap can be substituted for this. Why does every company seem to think that everything needs fragrance now? So many people are severely allergic to this, and we are left with no options.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, April 15, 2024
We’re sorry to hear our new fragrance isn’t right for you. Please call 1-800-255-7552 and share your experience with us, so we can try to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new aroma has ruined this soap
on May 4, 2024
Posted by: pearlf
from Toronto, Canada
Gender:Female
We've been using Softsoap Aloe Vera handsoap for over ten years. I purchased 5 large refill bottles recently, and when I opened the first one, I thought it had gone bad somehow. Eventually I realized that all 5 had the same new, horrible aroma ("fresh scent"). I'd thought I was purchasing the same product as always. I don't have a perfume allergy, but I find this new smell sickening. I tried using it several times but had to wash my hands right afterwards with different soap in order to get the scent off.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, May 7, 2024
We’re sorry to hear our new formula doesn’t work for you. Please call 1-800-255-7552 and tell us about your experience, and let us try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
So disappointing! Gross smelling new soap formula
on May 11, 2024
Posted by: dawn56
from Toronto, Ontario Canada
Gender:Female
So disappointing!!! I also have been buying this soap for years. The new formula is gross! Unfortunately I bought the large liter bottle and don't have the receipt to get a refund. What a waste of money. Throwing it in the garbage. This was the only soap that I liked of your other soaps. Seems your not listening to the feedback from your customers.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Maybe it’s new, but NOT IMPROVED!
on May 14, 2024
Posted by: mci
from Cloquet, MN
Gender:Female
TOTALLY agree with all negative reviews of the new formula - it’s a terrible change and the scent is overpowering and long lasting! Listen to customers and go back to original product, PLEASE!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, May 15, 2024
We’re sorry to hear our new formula doesn’t appeal to you, and we'll share your comments and review with our team.
Response from softsoap.comBy Customer Care, May 15, 2024
We want you to know that we appreciate the feedback and will pass your thoughts with the team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Formula is Terrible
on May 14, 2024
Posted by: Nc7500
from Victoria BC Canada
Gender:Male
My god!!! The new formula is TERRIBLE. Super perfume-type smell and dries my skin out. After using it for 20+ years, will never buy again. I'm sad.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, May 15, 2024
We’re sorry to hear our new formula doesn’t work for you. Please call us at 1-800-255-7552 and share your experience with us, so we can try to help make this right.
Response from softsoap.comBy Customer Care, May 15, 2024
Oh no! Please give us a call at 1-800-255-7552 as we are here to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
Fresh scent stinks
on June 6, 2024
Posted by: Ar
I’ve been buying this soap for years and always loved it. The delicate scent was perfect, you could wash your hands and eat a sandwich without a nauseating scent. No longer. The “fresh scent” makes me looking for a different product that doesn’t smell! And the smell is too strong and lingers way too long! Time to stop using soft soap.
Response from softsoap.comBy Customer Care, June 7, 2024
We’re sorry our new formula and fragrance isn’t right for you. We’re sharing your comments and review with our team, and hope we have another hand soap you can enjoy.
Written by a customer while visiting softsoap.com