Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,064 Reviews)
Rating breakdown 1,064 reviews
5 Stars
441
4 Stars
109
3 Stars
29
2 Stars
16
1 Star
469
48%of customers recommend this product.
(
307 out of
645)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
How many years do you need to fix this?
on July 4, 2024
Posted by: GregFromCos
from Colorado US
Gender:Male
Have used for years. Bought it by the gallon. How has Soft Soap not changed the formula back yet. Talk about throwing money away.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 5, 2024
Thank you for your loyalty to Softsoap, and we’re sorry to hear our new formula isn't right for you. Please call 1-800-255-7552 and tell us your concerns so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is awful!
on July 10, 2024
Posted by: momof2kids
Gender:Female
I have been using the soothing aloe vera hand soap for years and years. It was my favorite hand soap! But, ever since the “new” version came out, I can’t stand the smell. The fragrance is way too strong! The original formula was mild and extremely pleasant. PLEASE bring back the original scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 10, 2024
We’re sorry our new formula doesn’t work for you, and we’ll share your comments with our team. We hope one of our other hand soap can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad smell
on July 20, 2024
Posted by: FLPK
from FL
Gender:Male
What a disappointment! We have been buying this product for years and when we recently purchase it we realized that the scent had changed to this very perfumed odor. So not only was the container downsized from 64 to 50 oz (same price) this new smell it just awful. Someone needs to be reviewed for making this decision. I see by the other reviews I am not alone you need to change it back. Additionally there was no mention of the change in scent.
Response from softsoap.comBy Customer Care, July 21, 2024
We're so sorry to hear you feel this way and the scent has missed the mark for you. We appreciate your feedback and will be sure to share this with the team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New aloe scent is GARBAGE
on August 13, 2024
Posted by: Unhappy loyal customer
from Florida
Gender:Female
Why did you change the scent when it was amazing how it was? This new scent lingers and smells like it’s expired or something. And it doesn’t even expire for another two years. Disgusting. I’m sitting here thinking what is that awful scent? And it’s the new aloe scent. Terrible
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, August 14, 2024
We’re sorry to hear that you don’t like our new fragrance, and we hope that you'll consider one of our other fragrances to use.
Written by a customer while visiting softsoap.com
Customer Rating
1
Contains toxic food dyes
on February 26, 2025
Posted by: Jay
I cannot believe that this white hand soap contains various numbered dyes! My son is allergic to red food dye, and this contains red 33. He had a reaction. It also contains Sodium Benzoate which is known to cause hyperactivity in children. I’ve thrown this soap out and will never buy it again.
Written by a customer while visiting softsoap.com
Customer Rating
1
BAD SMELL
on September 25, 2025
Posted by: cm66
from Los Angeles
Gender:Female
Smell Aweful. They changed to smell and formula. Smells like medicine
Written by a customer while visiting softsoap.com
Customer Rating
1
Scent changed and smells too strong
on October 1, 2025
Posted by: Taz
from Canada
Gender:Male
What a disaster of a change to the scent and the soap. Unfortunate to lose my business, even if you kept the same scent and increased the price I still would have bought it but this strong scent change will discourage many people from buying it now.
Written by a customer while visiting softsoap.com
Customer Rating
5
My Favorite Soap!
on July 19, 2018
Posted by: ProClimber99
from Portland Oregon
Verified Purchase:No
Great soap I have allergies so this soap is good for me
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Kills Bacteria, Locks in Moisture, Long Lasting, Moisturizing, Pleasant Smell, Softens Hands
I would recommend this to a friend!
Written by a customer while visiting softsoap.com