Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,064 Reviews)
Rating breakdown 1,064 reviews
5 Stars
440
4 Stars
110
3 Stars
29
2 Stars
16
1 Star
469
48%of customers recommend this product.
(
306 out of
644)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
New scent is terrible
on June 12, 2023
Posted by: Kelly_Lynn
from Westerly, RI
Gender:Female
Not loving the new scent added to this soap. I've always loved it, but I don't think I'll be buying it anymore.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 12, 2023
We're sorry to hear you have no love for our new scent. We do hope to be able to provide you with another great cleaning and great smelling handsoap, to soothe and clean your hands with.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new formula
on June 17, 2023
Posted by: Eczema Ghost
from Vancouver, BC
Gender:Female
I regularly bought this soap as I have fragrance and skin sensitivities as a staple, and loved it. I recently needed to buy more and noticed that the new formula has a strong, horrible fragrance added to it. I had been feeling congested and had eczema flair-ups since. I'm on the search for a new brand of soap since this is no longer a "holy grail" item. I am extremely dissatisfied and disappointed by this change. It was a staple on our house and it is no longer. I will be returning the soap as I cannot stand the smell. Please, for the love of your loyal customers, change it back.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 20, 2023
We're sorry our new formula isn't right for you. Please call our team and tell them about your experience. We want to try to help. 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
They changed the formula and I absolutely hate it
on June 20, 2023
Posted by: LiamY
from Akron OH
Gender:Male
They changed the formula and I absolutely hate it. Been loved the previous version for 7 years and I stocked up multiple bottles which were all used up a few months ago that I had to get this one instead. Absolutely terrible experience. Now I cant find my favorite hand soap anywhere in the market and completely lost what to get.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 21, 2023
We're sorry to hear this. Please call our team at 1-800-255-7552 and share your experience. We'd like to help you find something you like, and we want to make this right for you.
Response from softsoap.comBy Colgate Rep, Customer Care, June 21, 2023
We're sorry to hear this. Please call our team at 1-800-255-7552 and let's help you find something you like. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new formula is anything but soft
on June 20, 2023
Posted by: Bryan
Gender:Male
The formula has changed as of I think a year ago. Now, this soap is anything but soft.
For people with dry and sensitive skin, the soap is now very drying and causes irritation. The soap is also not soft in that the fragrance is very intense.
The choice for the fragrance also does not really make sense with aloe vera. Overall, it doesn't smell good.
I'm confident that Softsoap will change the formula back as they continue to get reviews like these and continue to see their sales for these decline. Now, I use a different brand of soap.
I find that the Mrs. Meyer's Cleaning Day lavender liquid hand soap--although expensive--does not dry out my hands or make them feel irritated. It has a much more natural smell.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 21, 2023
We're sorry to hear our new Soothing Clean formula doesn't work for you. Please call our team at 1-800-255-7552, and share your experience, so we can try to make it right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New gormula us horrible
on July 4, 2023
Posted by: Adam
from Nj
Gender:Male
The new formula is awful. Makes me break out and smells way too strong
Response from softsoap.comBy Colgate Rep, Customer Care, July 5, 2023
We're sorry the new formula doesn't work for you. Please call our team at 1-800-255-7552 so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
No thanks.
on July 22, 2023
Posted by: BeeSee
from Kelowna, BC
Gender:Female
Why did you change the scent? This is terrible! I thought someone had refilled my hand soap with shampoo!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
Hi there! A new fragrance has been added to the formula. No changes to the formula have occurred besides the fragrance. We're so sorry to hear the change did not hit the mark for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible change in fragrance!
on August 9, 2023
Posted by: prathke
from Texas
Gender:Female
Like many of the other reviewers, I have used this product for many years (at least 15). It had a very light, pleasant fragrance. This new "Fresh Scent" is awful. It does smell like raw aloe vera, but that's not a good thing. I tolerate the real aloe vera odor when I'm using it, fresh from my garden, for burns and fire ant bites. I won't be using this new scent formula as it is unpleasant for washing hands. I'm very disappointed in this change. Please bring back the original formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 9, 2023
We're sorry you don't like our new formula. Your review will be shared with our team. We hope one of our other light fragrances will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the Original Aloe PLEASE!
on August 9, 2023
Posted by: Momlife
from Alabama
Gender:Female
Bought a refill and noticed the smell is horrible. Stinks. Why would you all change this. I have sensitive skin and the old product is what I could use. This one smells so strong. Please bring back the original aloe soap! Help us.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 15, 2023
We're disappointed that you don't like our new formula. Your review will be shared with our team. We hope we have another fragrance that you can use and enjoy.
Written by a customer while visiting softsoap.com