Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,064 Reviews)
Rating breakdown 1,064 reviews
5 Stars
440
4 Stars
110
3 Stars
29
2 Stars
16
1 Star
469
48%of customers recommend this product.
(
306 out of
644)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Bring back the original
on May 11, 2023
Posted by: Sea
from Canada
Gender:Female
Hate that you changed the scent!!! I had been so happy with it for years and now I have to find another brand. The smell is way too strong and I'm sensitive to fragrances.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 12, 2023
We’re sorry to hear our new fragrance isn’t right for you. We do have several lighter fragrances, and we really hope you give them a try.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please bring it back.
on May 12, 2023
Posted by: Patricia
Please bring back the original scent. I can't use the new scent with contacts. And the new scent smells awful. Thank you.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 15, 2023
We’re sorry our new scent isn’t right for you. We really hope one of our other hand-soaps will work for you. If you would like some help finding another scent, please call 1-800-255-7552 and speak with one of our team members.
Response from softsoap.comBy Colgate Rep, Customer Care, May 15, 2023
We’re sorry our new scent isn’t right for you. We really hope one of our other hand-soaps will work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointing
on May 27, 2023
Posted by: jd
from Calgary, AB
Gender:Female
I have been using this Softsoap aloe had soap for years because it had a very light scent to it and it didn’t make my hands dry and itchy. But this new formula and scent changed all of that, and is the reason I’m using a different brand now. I am very sensitive to fragrances and this new, overwhelming scent gave me headaches. My hands also became drier when I used the soap.
I hope the soap goes back to what it was before, but I don’t think that’s likely; there’s so many complaints about the formula and scent but nothing’s changed so far. Disappointing that such a great product was changed. Hopefully the company decides to bring back or create another light-scented hand soap though!
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
From really good to really bad.
on May 28, 2023
Posted by: Unhappy
I won’t even spend the time describing the experience in our household other than to say that companies need to stop fixin’ what ‘ain’t’ broke. The new formula is disgusting. Clearly I’m not alone in my sentiments. Please bring back the original and keep it. It works. It’s pleasant. It’s mild. That’s why we all bought it. Sometimes I wonder if companies are looking to lose customers. Ingredient costs are are worth it if you like keeping customers. And no, I’m not calling you. Just fix it.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible New Scent in the Aloe Vera soap
on May 31, 2023
Posted by: Madwoman
You added a horrible scent to the Aloe Vera Soft soap! Don't you care about customers sensitive to scents? You ruined a really excellent soap! Please return to the original Aloe Vera Soft Soap?
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry our new scent isn't right for you. We will share your review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent & very drying
on June 1, 2023
Posted by: J
from Colorado
Gender:Female
Awful - Like many others, we used the "old formula", Soothing Aloe Vera but this new version, Soothing Clean is horrible. The scent is so strong and smells like perfume, none of us can use it. It's also extremely drying on the hands. We ended up throwing away the entire bottle because it was so bad. I really hope Soft Soap goes back to the original version but until then, we'll be buying a different brand. Extremely disappointed!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry to hear our new formula doesn't work for you. Please call our team at 1-800-255-7552 and share your experience. We would like a chance to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Breaking out in hives with new formula
on June 3, 2023
Posted by: Debi
from Illinois
I’m very upset about the formula change. I have severe chemical and fragrant allergies and you’re so was my go to and I cannot use the new formula without breaking out in hives. You have lost a customer.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 5, 2023
We're sorry our new formula doesn't work for you. Please call our team at 1-800-255-7552, and tell us about your experience. We'd like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent/formula DESTROYED fabulous product
on June 10, 2023
Posted by: Incognito
Gender:Female
Like so many others, I have been using the original for decades because of its subtle, almost non-existent scent and its gentle treatment of skin. The new is nauseatingly strong and artificial, reeking like cheap air freshener and lingering on the skin; also dries out skin which did not happen with the original. I will be throwing away the opened bottle, returning the extras and switching to product from different brand until the original returns...please bring back the original and keep it!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 12, 2023
We're sorry our new fragrance doesn't work for you. Please call us at 1-800-255-7552, and tell our team about your experience. We'd like to try to make this up to you.
Written by a customer while visiting softsoap.com