Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,063 Reviews)
Rating breakdown 1,063 reviews
5 Stars
440
4 Stars
109
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
305 out of
643)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Horrible new fragrance - nauseating and irritating
on February 16, 2023
Posted by: BKim
Gender:Female
Why the formula was changed is beyond me. Not only do the added fragrances aggravate my husbands eczema terribly, but the new “smell” is horrible. It’s so strong it makes us sick. This was the only soap we brought into our house. Now we have to use another more expensive alternative.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Oh no! We're so sorry to see that you experienced this reaction to our hand soap. Please contact us so that we may provide more help 1-800-468-6502. Thank you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Changed what wasn't broken
on April 27, 2023
Posted by: DJ
from NJ
Gender:Female
Awful! This has been my go to soap for decades. New fragrance smells awful and dries my hands out instantly.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 27, 2023
We’re sorry to hear this. Please call our specialists at 1-800-255-7552 and tell us about your experience. We’d like a chance to make it right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Won't be buying anymore!
on April 28, 2023
Posted by: Ttyme
from NJ
Gender:Female
New smell is awful! Used this soap for years, never had a reaction to the previous scent, can't wash this gross smell off. Please bring back the previous scent!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 28, 2023
We’re sorry to hear this. Please call our specialists at 1-800-255-7552 and tell them about your experience. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Very disappointed
on April 29, 2023
Posted by: Granny oakley
from Montana
Gender:Female
Why did you add a scent? I’m so sensitive to fragrances and I loved that the aloe Vera wasn’t scented. Please go back to unscented.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 1, 2023
We’re sorry our new scent isn’t to your liking. We sincerely hope we can provide you with another hand soap that is just right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Ruined a great product
on May 3, 2023
Posted by: Bob27
New scent is awful. Why does everything have to scented? I've bought softsoap refills for years. Time for something different I guess.
Response from softsoap.comBy Colgate Rep, Customer Care, May 3, 2023
We’re sorry our Aloe Vera-scented hand soap missed the mark with you. Please take a look at some of our lighter-scented hand soaps for one that will be gentle on your nose and hard on dirt and germs.
Response from softsoap.comBy Colgate Rep, Customer Care, May 3, 2023
We’re sorry our Aloe Vera-scented hand soap missed the mark with you. Please take a look at some of our lighter-scented hand soaps for one that will be gentle on your nose and hard of dirt and germs.
Written by a customer while visiting softsoap.com
Customer Rating
1
Smells like cheap trashy perfume
on May 4, 2023
Posted by: Bill
from Florida
Gender:Male
We have used and loved this soap for more than a decade. The new obnoxiously strong perfume scent is horrible. Please change it back.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 5, 2023
Thank you for being such a long-time user! We’re sorry our scent change doesn’t work for you, and will share your comments with our team. We hope to provide you with another lightly scented hand soap, perfect for both hands and nose.
Response from softsoap.comBy Colgate Rep, Customer Care, May 5, 2023
We’re sorry our scent change doesn’t work for you. We will share your comments with our team. We hope we can provide you with another lightly scented hand soap that is perfect for both hands and nose.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the old formula please
on May 5, 2023
Posted by: Hand Care
Been using for over 20 years so you had to go change the scent. It's awful. I can't even use it anymore!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 5, 2023
Thank you for 20 years of letting us keep your hands clean! We sure hope you can find another Softsoap to continue with us.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is terrible
on May 5, 2023
Posted by: Erica
from Illinois
Gender:Female
The new scent is awful, it gives me a headache. I can not use it. Please bring back the old unscented Aloe Vera that I've been using for years.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 5, 2023
We’re sorry to hear this. Please call 1-800-255-7552 and tell our team about your experience. We would like to try to make this right for you.
Written by a customer while visiting softsoap.com