Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,063 Reviews)
Rating breakdown 1,063 reviews
5 Stars
440
4 Stars
109
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
305 out of
643)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
New formula is terrible
on August 30, 2024
Posted by: Meli
from Cslifitnia
Gender:Female
I used to love this soap And it was the only soap I used for hand wash for many years
It was gentle on my skin and had only a trace of any smell, absolutely no perfume smell.
It was gentle on my skin and had only a trace of any smell, absolutely no perfume smell.
The new formula is just terrible and I will never buy it again. The first time I put in the refill with the new version, I was immediately aware that it was different. The smell is awful. It stays on the hands after you finish washing. Even the feel of it on the skin afterwards seems different, more drying
I hope that the company reads all of these reviews, I Understand that the reason we bought this soap. And if they want their loyal customers to continue buying it, they need to return to the previous formula
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
WORST CHANGE! Bring Back The Original Scent!
on September 10, 2025
Posted by: Kali
from Kennesaw, GA
Gender:Female
I used to love the aloe soft soap. It was great for my sensitive skin and had the best scent. They changed the scent and it's super strong and perfumy and I hate it. Now I'm stuck with two huge containers of this soap that is nauseating. Plus I've noticed my skin is starting to react poorly to the added fragrance. Worst change they could've made. Bring back the original version please!
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
2
Why the fragrance change?
on December 20, 2022
Posted by: Emma
Have been buying this soap for years without issues but the most recent purchase has a major fragrance change. It's overbearing and unpleasant and doesn't rinse away. It is no longer a good choice for a building open to the public that includes people with allergies. It is no longer soothing.
Response from softsoap.comBy Colgate Rep, Customer Care, December 27, 2022
We're sorry to hear that our new fragrance update isn't to your liking. We understand people can have different experiences with different scents. We will share your feedback with our team. Have a great day!
Written by a customer while visiting softsoap.com
Customer Rating
1
too perfumed
on December 27, 2022
Posted by: lg113
from CO
Gender:Female
The new scent is so floral and overpowering. It took me days to figure out why I was sneezing and kept smelling something awful. I cannot even return the refill bottle since I used some of it. What a waste.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Stinky new fragrance
on December 28, 2022
Posted by: dah1
I’m glad I noticed that the label said new fragrance before I purchased. I opened the top to check the scent and it was awful. You ruined a perfectly good product and I will not be buying it again.
Response from softsoap.comBy Colgate Rep, Customer Care, January 6, 2023
We’re sorry to see you don’t like our new Aloe formula. We will share your review comments with our team. Please visit our website to see our other great fragrances!
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful
on January 9, 2023
Posted by: Disappointed
The new formula is not moisturizing, it dries your skin. And the new scent is too strong. You have ruined a wonderful product. Never again
Response from softsoap.comBy Colgate Rep, Customer Care, January 10, 2023
We’re sorry our new Aloe formula fragrance is not to your liking. Please call 1-800-255-7552 and tell our specialist about your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
So bad now
on January 22, 2023
Posted by: Kay Ray
New scent is not goo. Why mess with something that was good before and make it horrible? Can’t use anymore. So disappointed
Response from softsoap.comBy Colgate Rep, Customer Care, February 21, 2023
We're sorry to hear about your disappointment with our Soothing Clean hand soap scent. We will share your feedback with our team. Thank you and have a great day.
Written by a customer while visiting softsoap.com
Customer Rating
1
Softsoap
on February 6, 2023
Posted by: Putz
Very disappointed with the new scent. Have used soft soap for many years. Just bought a bottle not realizing that it is now scented. Ended up with a headache. Had to get rid of it. Now I have to search for a new soap without fragrance.
Response from softsoap.comBy Colgate Rep, Customer Care, February 24, 2023
We’re sorry our new Aloe isn’t right for you. Please call our specialists at 1-800-255-7552 and tell them of your experience so we can make this right for you!
Written by a customer while visiting softsoap.com