Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
434
4 Stars
104
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
299 out of
637)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Disappointed with new formula
on May 7, 2023
Posted by: Rachel
Gender:Female
The new scent is overly strong, and the formula feels thinner. I don't understand why a company would add so much fragrance to a product that was very popular as a low-scent, gentle option. I use this one specifically because it is less drying than typical hand soap, but I see company responses saying people should use a different softsoap if they want less fragrance, so I will need to find a new brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 8, 2023
We’re sorry our new fragrance didn’t meet your expectations. Our goal is to make a wide variety of hand soaps with amazing fragrances so everybody can find one to enjoy! Please call us at 1-800-255-7552 M-F 9:00 am to 5:30 pm EST so that we can make this right for you.. We look forward to hearing from you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Lost a loyal customer -new scent reeks!
on May 7, 2023
Posted by: VF
from Colorado
Gender:Female
Would give this zero stars if I could. Why in the world did you change the original aloe scent & ruin a good thing??? The new formula is absolutely awful & stinks. I agree 100% with all the negative reviews about the new formula. This is definitely NOT an improvement - whoever thought this was a good idea should be fired because you will lose customers as the reviews indicate. Count me among them because I will not buy this brand again unless you bring back the original aloe scent. Time to find a new soap & it WON’T be Soft Soap. Returning the 4 refill bottles I bought & will not purchase again unless the formula is changed back. This has been my go-to soap for 25+ years because I liked the mild scent. Like so many others, I have scent allergies & don’t like anything highly scented. Really sad that this company took a good product & completely ruined it with a cheap, strong scent. PLEASE BRING BACK THE OLD FORMULA! Until then, I’m moving on to a different brand. Buh-bye Soft Soap!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 8, 2023
We’re sorry our new Aloe fragrance isn’t a hit with you. We will share your comments and review with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
The smell is too strong!
on May 9, 2023
Posted by: Judy48
I agree with other reviewers about the new scent of this product. I am very sensitive and this is way too strong a scent and it stays on your hands through several washings with other types of soap. Please bring back the old formula.
Response from softsoap.comBy Colgate Rep, Customer Care, May 9, 2023
We’re sorry our new scent isn’t right for you. Please take a look at some of our other softer, milder fragrances to find one that is just right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
STINKS!!!
on May 17, 2023
Posted by: ANG
I too have been using this product for years because it was unscented. I am allergic to this new formula. The smell is so strong and it is tearing up my hands. What did you guys do? It seems I can't get the old stuff so I will find another brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 18, 2023
We’re sorry our new formula missed the mark with you. Please call our team at 1-800-255-7552 and share your experience. We’d like a chance to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change in Scent is Awful
on May 27, 2023
Posted by: kareyr
from Cleveland, Ohio
Gender:Female
The change in scent is awful, just awful. The original scent was the reason I continually bought refills of this product. Now I am shopping around for a much more "palatable" scent of hand soap. What a terrible move on Softsoap's part.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Yuck! Bring back the old scent.
on May 30, 2023
Posted by: Marple
from Ohio
Gender:Male
You RUINED this product by changing the scent. I bought it for years because of its subtle, almost non-existent scent. Why would you do such a thing? The new scent smells of cheap toilet air freshener. Please bring it back or I can't purchase again.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 31, 2023
We are sorry our new scent doesn't work for you. We are continually trying to improve our products to give our great customers the best product possible.
Written by a customer while visiting softsoap.com
Customer Rating
1
New soap disappoints
on May 31, 2023
Posted by: Julie93
from Vancouver, B.C.
Gender:Female
Like the others, I have been using the previous soap for a long time. It's my go to hand soap. The new soap is so strong and artificial. The scent lingers on your hand. The new scent also dries out my hand which did not happen with the old soap. I will have to return the extra new hand soap that I bought and buy a different brand.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 1, 2023
We're sorry to hear our new formula doesn't work for you. Please call our team at 1-800-255-7552 and share your experience. We'd like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the old soft soap aloe
on June 11, 2023
Posted by: Nancy
I've been using soft soap aloe for years. It was the one soap I could count on not to hurt my sensitive skin and the smell was so mild. Until now. It's like they dumped a bottle of perfume in it. It's too strong and overpowering. Lingers unpleasantly. It's also harsh now and hurts my skin. Please bring back the old soft soap aloe. Until then I will have to find a new brand to use. I also do the ordering at work and will no longer buy this. I will find a different brand. None of your other soaps were ever as mild as this one used to be.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 12, 2023
We're sorry to hear that our new formula isn't right for you, and we're sorry to hear about your experience. Please call us at 1-800-255-7552 and share your experience with us. We'd like to try to make this right with you.
Written by a customer while visiting softsoap.com