Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
434
4 Stars
104
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
299 out of
637)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Please Bring Back Soothing Aloe Vera Original Soap
on January 22, 2024
Posted by: prw
Gender:Female
I always loved the Soothing Aloe Vera soap and particularly the scent, but this new aloe vera scent is just not nearly as nice, nor is the soap the same, not as moisturizing. I am so disappointed, as it has been the only bathroom hand soap I have used, and so please please bring back the old (original) soothing aloe vera soap and scent!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 5, 2024
We’re sorry our new formula doesn’t work for you, and we’ll share your review with our team. We hope one of our other fragrances can work for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula dries out hands
on January 29, 2024
Posted by: Laurelle
from Manitoba
Gender:Female
I just recently learned of soft soap's change in formula for their Aloe Vera hand soap after having used up the refill bottles I had on hand previously. While I don't like the new scent at all, it doesn't bother me nearly as much as the fact that this new formula immediately began drying out my skin from only the first one or two uses. The original soft soap formula had been the only one I'd found that left my hands moisturized at the end and I can't tell you how incredibly disappointed and discouraged I am. Like the other hundreds of reviews, why on earth did they change something that so many people were loyal customers of? I can't help but think it was probably to cut costs on production with cheaper ingredients so that the company can just make more profits. I hope that the customer backlash is felt and they return to the original, but I'm not holding my breath. I'll be looking for a new hand soap and don't plan to return to soft soap.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, January 30, 2024
We're so sorry to hear the new formula has missed the mark for you. We are here and would like to understand better and make this right. Please give us a call at 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
So many bad reviews
on February 1, 2024
Posted by: Hoping you notice
I am hoping someone from Colgate-Palmolive is reading these reviews. We overwhelmingly want you to GO BACK TO THE ORIGNAL FORMULA! You would get all of your customers back if Softsoap Soothing Clean Aloe Vera soap went back to not stinking. Please notice!
Response from softsoap.comBy Customer Care, March 3, 2024
We appreciate your feedback and want you to know we will share your thoughts with the team!
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new formula!
on February 6, 2024
Posted by: K
Why oh why did you change the formula! The new scent is strong and horrible and not good for people with allergies! Someone screwed up big time with this. According to these comments, you will be losing a lot of business.
Response from softsoap.comBy Customer Care, February 8, 2024
We're sorry that you're not a fan of our Soothing Clean hand soap. We're happy to provide more help. Please reach out to us here 833-862-9251
Written by a customer while visiting softsoap.com
Customer Rating
1
New formula is a fail
on February 22, 2024
Posted by: Roger23
from Phoenix, AZ
Gender:Male
The new formula is awful. The scent is too strong and it dries my hands.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, February 22, 2024
We're so sorry to hear this. Please give us a call at 1-800-221-4607 as we are here to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
The old formula was great, but not the new one
on March 3, 2024
Posted by: Sheila
When I bought a new refill bottle of the Aloe Vera liquid hand soap, I did not notice the label saying it was Fresh Scent. It is too strong . Please bring back the original Aloe Vera hand soap. I do not like having the "fresh scent" on my hands all day. It really stinks.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 3, 2024
Oh no we're sorry to hear this! We appreciate your feedback and will share your thoughts with the team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back your old product!
on March 8, 2024
Posted by: RG
from Canada
Gender:Female
The smell on the soap is awful. Please bring back the discontinued soap!
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, July 11, 2024
We’ll share your comments with our team, and we hope you try one of our other fragrances in the meantime.
Written by a customer while visiting softsoap.com
Customer Rating
1
You've lost another customer.
on March 11, 2024
Posted by: R.D.
I used to be a loyal customer. These formula changes are absolutely unforgivable. They have an overpowering artificial perfume stench that does not rinse away. Aside from that, this soap now irritates my skin. My hands are red, extremely dry and cracking. If the plan was to save the company money by using cheap, inferior ingredients in your new formulas, you've failed. You will lose money because your loyal customers have been betrayed. I'm not the only one that won't be back. Just take a look at your reviews.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, March 27, 2024
We’re sorry to hear about this. Please call us at 1-800-255-7552, and share your experience with our team. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com