Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
434
4 Stars
104
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
299 out of
637)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Formula failure.
on July 15, 2023
Posted by: Minnielola
from East Tennessee
Gender:Female
This is the only hand soap I use. I say that with complete and udder honesty. I carry a small bottle in my purse that I refill so I can use it on the go. I take a bottle with me on vacations. I am never without Softsoap Soothing Clean hand soap. Why change it? Why ruin a good thing? It had no smell. It was perfect. Now, it is ruined. My son, who apparently has the same obsession with this soap as I do, are now going around from store to store trying to find a random old bottle on the shelf. This is a shame.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible smell, not the same
on July 15, 2023
Posted by: Swan
Gender:Female
Bring back the old formula. Why does everything have to have a strong fragrance? Will never buy again, sadly. Irritates my hands
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance is terrible, please remove it
on July 17, 2023
Posted by: Margaret
I've been using this soap for over a decade now. It was the only soap I used because it didn't have an overpowering fragrance but still lathered up well and didn’t dry out my hands. Now softsoap has added a very noticeable fragrance. I think it's the same fragrance they use in their regular clear hand soap (which is why I don't use the clear soap anymore). It's terrible, and gives me a headache whenever I use it. Lingers on the skin forever. What a waste of money. Please go back to the original formula!!
Response from softsoap.comBy Colgate Rep, Customer Care, July 18, 2023
We're sorry to hear our new formula change isn't right for you. Please call us at 1-800-255-7552 and share your experience with our team. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new scent
on July 25, 2023
Posted by: Aidan
from Canada
Gender:Male
Awful new scent. Gives me headaches and itchy skin. What was the point of changing the formula?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 2, 2023
We're so sorry to hear this happened and would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-338-8388 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Change it back! New scent stinks!
on July 30, 2023
Posted by: Nope NotHappy
The new scent is horrible. Been using the aloe vera for years and now this. Plus, my hands slightly BURN after using it now. CHANGE IT BACK PLEASE!!
Response from softsoap.comBy Colgate Rep, Customer Care, August 1, 2023
Thank you for being a long-time user! We're sorry our formula change doesn't work for you. We would like for you to call us at 1-800-255-7552 and tell our team your experience, so we can try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bad Decision SoftSoap Executives
on August 3, 2023
Posted by: AmandaG
from Woodbine, MD
Gender:Female
Nasty scent! Bring back the old formula! Will not purchase again.
Response from softsoap.comBy Colgate Rep, Customer Care, August 4, 2023
We're disappointed that you don't like our new formula and fragrance. We will share your review with our team. We hope we can provide you with another hand soap with a fragrance you can enjoy!
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrendous New Formula. Smelly, Stinky, Nauseous!
on August 9, 2023
Posted by: Sonny
from New York
Gender:Male
New Formula is smelly stinky & gives me headaches. BRING BACK THE OLD FORMULA!!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 11, 2023
We're sorry to hear our new Soothing Clean Hand Soap formula and fragrance doesn't work for you. Please call our team at 1-800-255-7552 and share your experience so we can try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
hate the new perfume scent
on October 2, 2023
Posted by: PKinDC
from Washington, DC
Gender:Female
I've used this soap forever and recently my refill ran out. I bought a new bottle and it now has a really strong perfumed scent. Ugh.
Response from softsoap.comBy Colgate Rep, Customer Care, October 2, 2023
We're sorry the new fragrance isn't right for you. We hope you can use another of our hand soaps to make your hands happy.
Written by a customer while visiting softsoap.com