Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
434
4 Stars
104
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
299 out of
637)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Too scented
on April 26, 2023
Posted by: jeanneWick
from Southgate, MI
Gender:Female
The strong scent is too much for my allergies. I'd like to see you make an unscented liquid hand soap. Even the old fresh scent was soothing aloe vera was ok for me.
Response from softsoap.comBy Colgate Rep, Customer Care, April 26, 2023
We’re sorry our new scent isn’t right for you. We'll definitely be sure to share this with our product team. In the meantime, stay tuned to our social media pages and Softsoap website because you never know what the future holds.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible scent!
on May 25, 2023
Posted by: Daisymae
from New Berlin, WI
Gender:Female
The new scent is awful! Why did you change such a great product? I used to buy it because there was no overpowering scent. I will not purchase again.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, May 25, 2023
We’re sorry our new scent isn’t to your liking. We will share your comments with our team. We hope we can provide you with another light-scented handsoap.
Written by a customer while visiting softsoap.com
Customer Rating
1
Smells cancer-inducing!!!!
on June 12, 2023
Posted by: Unknown
Gender:Female
This heaviest (new) fragrance smells (crazily) even more heavy compared to cologne!!!! But it'll be a (perfectly) cheap gift to give to "specific" co-worker(s) for a (holiday) present though!!!!
Response from softsoap.comBy Colgate Rep, Customer Care, June 13, 2023
We're sorry our new fragrance is so heavy to you. We have a wide variety of lightly scented hand soaps, and we hope you find one light enough to give your hands the clean they want.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrendous new scent. Good bye after 14 years!
on June 16, 2023
Posted by: LoafoftheOaf
from Seattle, WA
Gender:Male
I've used this specific soap for at least 14 years. Now is the day where I stop and leave the brand altogether. You decided to change the scent to something truly bad. It's intense floral fruity smells of a cheap air freshener/perfume. I'm going out on a whim and thinking you did this to save money. It is actually costing you a lot more in the long run. I can no longer trust you for my hand soap. You should have at the very least consulted a few customers? Or a focus group? Such a strange decision knowing that companies have so much rich feedback to use. I would encourage you to rectify the situation by returning to the old light scent. If not, I will surely stay away (as will thousands if not millions more by the looks of the reviews).
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 19, 2023
We're sorry the new fragrance doesn't appeal to you. We will share your review with our team. We don't want to lose anybody's trust. We hope to be able to provide you with another fragrance that's perfect for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new formula
on June 27, 2023
Posted by: Triple P
from Saratoga springs , NY
Gender:Male
New scent is overwhelming and terrible. Used this product prior for 20+ years. Flavored up eczema instantly. Very disappointed.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, June 28, 2023
Thank you for being with us for so long! We're sorry to hear you're disappointed. Please call our team at 1-800-255-7552 and tell them about your experience. We would like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
PLEASE bring back the old formula
on July 4, 2023
Posted by: Grace
from Illinois
Gender:Female
I LOVED the old formula! I have terrible migraines, and it was the one soap that I could use without it bothering me. This new soap smells so strong! I can't use it. PLEASE, PLEASE, PLEASE bring back the old soap. I don't know what I am going to do.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 5, 2023
Oh no! We're so sorry to hear that we missed the mark for you. Thank you for taking the time to share your feedback with us. We'll be sure to keep this in mind for future improvements.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new formula scent is nauseating
on July 5, 2023
Posted by: outdoorgirl
from Ontario
Gender:Female
I've been buying this soap for years and was using it in every single kitchen/bathroom in our home until the formula changed a few months ago. The previous formula had a lightly fragranced, soft and soothing scent. This new formula smells weirdly strong, like artificial apples or a cheap candle i.e. nauseating and headache-inducing. So disappointed in this formula change, please bring back the old formula, I will not be re-purchasing this new version.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 6, 2023
We're glad to hear that Soothing Clean was so welcomed in your home! Sorry our new fragrance isn't right for you. Please call us at 1-800-255-7552 and tell us about your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Hate the new formula
on July 5, 2023
Posted by: Saduser
New scent is terrible, and if you make the mistake of licking your finger you will have a disgusting bitter taste on your tongue for hours. I would give it a zero rating if I could. Why change the previous perfect formula?? Please bring it back.
Response from softsoap.comBy Colgate Rep, Customer Care, July 6, 2023
We're disappointed that you don't like our new fragrance. We do hope one of our other fragrances will give your fingers something good to snap about.
Written by a customer while visiting softsoap.com