Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
434
4 Stars
104
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
299 out of
637)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Find a solution to the strong perfume smell
on March 6, 2023
Posted by: Don'ttakerocketscience
from Texas
Gender:Female
The new fragrance for all of your hand soap line is bad. It's bad enough to have perfume that sticks to your hands like glue after washing them. But what's worse is the excruciating headache that it triggers almost immediately following that wash. Then comes the burning and red rash all over your hands and wrists. I cannot believe a hand soap that is meant to clean your hands of germs and dirt has turned into a perfume substance that causes health problems. Especially a soap that I have used and loved for 2 decades. Since it's obvious your company is not doing anything to rectify the problem, like ditching the strong fragrance and returning it back to its intended purpose (soap not perfume). Then how about producing a line of UNSCENTED hand soap that is strictly SOAP? Just an idea. Because there's a lot of frustrated customers out here.
Response from softsoap.comBy Colgate Rep, Customer Care, March 10, 2023
We’re sorry our new Aloe fragrance misses the mark with you. Please call 1-800-255-7552 and tell our specialists your experience, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Godawful smell
on March 8, 2023
Posted by: Andrew
from Pittsburgh
Gender:Male
The new fragrance is disgusting. I thought the soap had gone bad until I read the "new fragrance" sticker. Not only that, but my skin felt weird after using it. Does this even have aloe in it anymore?? At least label it with whatever the new scent is since that's obviously the primary "feature" of this new product. Nice bait-and-switch.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 9, 2023
We’re sorry our new fragrance doesn't work for you. Please call 1-800-255-7552 and tell our specialists your experience. We want to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Not a good change
on March 9, 2023
Posted by: bab577
I have pretty bad eczema on my hands, and the old formula was all I could use. Now I have nothing. The scent is this new formula is way too strong. Once again, people with allergies and skin issues are disregarded. Very disappointing.
Response from softsoap.comBy Colgate Rep, Customer Care, March 13, 2023
We’re sorry our new formula doesn’t work for you. We sincerely hope you try some of our other milder fragrances for your hands!
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent? Bad news
on March 11, 2023
Posted by: PDub67
from Illinois
Gender:Female
Great soap, but they just changed the scent, and now it smells so strong that I can't use my favorite hand soap anymore. Again, they could have just made a new handsoap instead of changing the one good one they had available for people that are sensitive to harsh scents and chemicals.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 14, 2023
We’re sorry our new scent doesn’t work for you. Please call 1-800-255-7552 and tell our specialists about your experience, so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Unpleasant fragrance
on March 13, 2023
Posted by: Janice15
from Boston, MA
Gender:Female
I used this soap for a long time because it didn't dry out my skin.
The new fragrance is strong and unpleasant.
The new fragrance is strong and unpleasant.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 16, 2023
We’re sorry you don’t like our new Aloe scent. We truly hope you try some of our softer fragrances to find the one just right for your hands to enjoy!
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the old version!
on March 16, 2023
Posted by: Really Irritated
from Chicago, IL
Gender:Female
Soft soap Soothing Aloe Vera used to be the only hand soap I could use. I am very sensitive to fragrances and sensitive skin.
The new aloe Vera formula has a heavy scent and dries my skin out to the point it's cracking and I've only used it for one day.
I am no longer able to purchase this product due to adverse reactions to it which is a shame because I loved the old version.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 22, 2023
Please call 1-800-255-7552 and speak with our specialists about your experience. We’d like a chance to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent Too Strong
on March 22, 2023
Posted by: Scooter
Gender:Male
The new scent is too strong. I have been having itchy, watery eyes since using the new scent. It also seems to be harsher on my skin, drying it out.
Please discontinue and go back to the original scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 24, 2023
We’re sorry our new fragrance isn’t to your liking. Please call us at 1-800-255-7552 and tell us about your experience. We would like to try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Great gone terribly WRONG
on March 26, 2023
Posted by: Ga312
from Chicago
Gender:Male
It used to actually be a SOFT soap. Now it dries my hands so bad and gives me a rash. I’m extremely disappointed at the formula change. There such a loyal customer base that used to seek this product out because we have sensitive skin and are sensitive to strong smells. Now the product is harsh and with an awful overpowering scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 29, 2023
We’re sorry to hear our new formula isn’t working for you. Please call us at 1-800-255-7552 and tell us your experience. We’d like to try to make this right for you.
Written by a customer while visiting softsoap.com