Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,052 Reviews)
Rating breakdown 1,052 reviews
5 Stars
434
4 Stars
104
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
299 out of
637)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
"New Fragrance" is far too strong
on February 1, 2023
Posted by: Maike13
We've used this hand soap for ages, as we like that it has very little scent. Unfortunately the latest refill we bought, which is labelled "New Fragrance", has an overpoweringly strong scent which we really dislike. Since we had already filled one of our soap dispensers with it before realizing how strong the scent is, we had decided to use it until we finished the 50 fl. oz. refill. However, after a few days of use, we couldn't stand the strong smell any more, went shopping for an alternative, ended up buying a different brand, and chucked this one in the garbage. We hate the waste, but couldn't see using it for another couple of months. I'm sure you have excellent marketing reasons for the change, and some will probably love it, but I'm afraid it doesn't work for us.
Response from softsoap.comBy Colgate Rep, Customer Care, February 24, 2023
We’re sorry our new Aloe scent doesn’t work for you. Please give us a call at 1-800-255-7552 so we can try to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please go back to previous scent and formula!
on February 8, 2023
Posted by: ChristyB
Similar to other reviews, I used to LOVE his handsoap. The new fragrance is terrible. Please bring back the old fragrance and formula.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We apologize that the updated scent for Aloe Vera isn't up to par. We will let the team know how you feel. In the meantime, if you're open to trying a different Softsoap scent give us a call at 1-800-255-7552. We'd love to send you coupons towards your next purchase.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the OLD scents!!
on February 15, 2023
Posted by: RunsWithNeedles
from Edmonton, AB
Gender:Female
I loved the OLD scents from the standard line of hand soaps. The new scents smell like cheap, generic body washes and they're too similar to one another. There's very little distinction between Aquarium and Soothing Clean as an example. My whole family has been buying SoftSoap for years, but no one in my family likes the new fragrances you decided to use. Please revert back to the original scents at LEAST for Aquarium and Soothing Clean - PLEASE!!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We will share your comments and review with our team. We do have some more subtle fragrances and we hope you try them.
Written by a customer while visiting softsoap.com
Customer Rating
1
Go back to the old formula
on February 15, 2023
Posted by: McAwesome
Gender:Female
The new scent is horrible. It leaves my hands feeling slimy. It used to be my favorite soap that I bought a ton of. Now the smell gives me a headache. Bring back the old formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We’re sorry to hear our new Aloe fragrance doesn’t work for you. Please call our specialists at 1-800-255-7552 and tell them of your experience. We want to make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Upleasant New Fragrance!
on February 18, 2023
Posted by: kaosmax4u
New fragrance is HORRIBLE ! Go back to the previous NOW! Never change a winning game.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Thank you for your feedback on our Soothing Clean hand soap. We will share this with our team. Have a great day.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please Change Back
on February 18, 2023
Posted by: AG
Please change this back to the original scent/formula.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Thank you for your feedback. We will share it with our team. Have a great day.
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the other recipe and stop changing thin
on February 24, 2023
Posted by: Ugh
Noticed it is different. STOP CHANGING THINGS! BRING BACK THE LAST VERSION or you've lost me too, and I love the last version. I'm so disappointed!
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Thank you for your feedback of our Soothing Clean hand soap. We will share your thoughts with our team. Have a great day!
Written by a customer while visiting softsoap.com
Customer Rating
1
Ghastly soap
on February 24, 2023
Posted by: Diane 71
from Miami, Florida
Gender:Female
I just purchased 2 large refill bottles of this soap not realizing the ingredients had changed. What a shock when I started using this. The scent is sickly and overpowering and headache making. Why on earth change something that's been successful for years? Not everyone likes over scented products. Please listen to your customers and bring back the original soap. There should be at least one item in your collection that is fragrance free.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Oh no! This is not the experience we want our consumers to have with our Soothing Clean hand soap. We're sorry this happened to you. In order to share more of your feedback and receive help, please contact us here 1-800-468-6502
Written by a customer while visiting softsoap.com