Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
434
4 Stars
102
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
297 out of
635)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Wow so stinky
on February 12, 2023
Posted by: sensitive nose
from California
I agree with other recent reviewers, why would you change the fragrance? It is so unbelievably strong smelling. I thought I had bought the wrong thing. In my opinion, the ideal would be no fragrance at all. I haven't been using the new one enough to tell if it dried out my hands or not, which is also a big problem for me, but I am joining the others in looking for a replacement, and I also was buying in large quantity. Please change it back!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We value your honest opinion and apologize you're unhappy with the fragrance update for Aloe Vera hand soap. We have shared your thoughts on this product change with the team. In the meantime, we hope you'll be open to trying a different Softsoap scent.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is yikes
on March 4, 2023
Posted by: Matt
from San diego, ca
Gender:Male
I am in the same boat with the others about the formula. Specifically the scent. It is really overpowering and sticks to my hands like glue. I am very sensitive to smells and the old scent had been working great for me for years. Please change it back! I won’t be using it anymore until this is fixed.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 9, 2023
We’re sorry our new Aloe fragrance doesn’t work for you. We will share your comments with our team. We hope you give some of our other softer, more subtle fragrances a try!
Written by a customer while visiting softsoap.com
Customer Rating
1
New Fragrance is too OVERPOWERING!
on March 8, 2023
Posted by: Nick
I was using this soap for almost twenty years and it was excellent. It cleaned your skin without drying it out. They just recently changed the fragrance and it is now has a very strong perfume smell. The smell is overpowering and stays on your hands even after rinsing. I can no longer buy this soap anymore.
Response from softsoap.comBy Colgate Rep, Customer Care, March 8, 2023
We see you have been a loyal customer for years, we're sorry to hear about your experience. We assure to pass along your feedback. We'd love to help find a new scent for you. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
I No Longer Use Softsoap
on March 29, 2023
Posted by: HH
Gender:Male
The new scent is terrible, like a cheap perfume that you cannot get off your hands for hours. And the cracking and burning that this now does to my hands. I have moved on and will never use softsoap again unless the genius that made this dumb decision to change the formula walk it back to the original.
Response from softsoap.comBy Colgate Rep, Customer Care, March 31, 2023
We’re sorry our new Aloe doesn’t work for you. Please call 1-800-255-7552 and share your experience with our team so we can try to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
Soap stinks!
on July 2, 2023
Posted by: Wanda
from Ottawa, Ontario, Canada
Gender:Female
I have been a long time user of Softsoap because there was no strong scent. When I washed my hands I didn't have to worry about them smelling like some horrible perfume. The last bottle I bought said "fresh scent" on the label. I didn't see this until I got home and opened it. How about "no scent." You have a number of scented liquid soaps. Why couldn't you stick with the old formula. From the reviews, I'm not alone in my disgust with this new scented Softsoap. Today you see many medical offices and businesses that ask that perfumes not be used because of sensitivities. Your decision to put this smell into your hand soap runs contradictory to that. BTW, please don't try and use it in the kitchen. It can transfer the smell to uncooked foods. I'm heading back to the store to carefully read labels on other hand soaps. Fortunately there are some companies who realize not everyone wants to smell like a perfume bottle!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 3, 2023
We thank you for being a long-time user of Softsoap, and if you give us a call at 1-800-255-7552, we'll do our best to find the lightest scent we have for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Someone needs to lose their job
on July 8, 2023
Posted by: lcd94901
Someone needs to lose their job over the new scent. It's horrible. The original product was great, and I used it for years. Can't use the new version due to the scent.
Response from softsoap.comBy Colgate Rep, Customer Care, July 10, 2023
We're sorry you don't like the new scent. We'll share your comments and review with our team. We hope another of our amazing scents will be able to replace Soothing Clean, as your hand soap of choice.
Written by a customer while visiting softsoap.com
Customer Rating
1
Red and yellow dyes in new formula have got to go!
on July 20, 2023
Posted by: Tw
from Lake Bluff illinois
Gender:Female
Bring back the old formula. - loved and relied on it. The new formula has dyes and the old formula did NOT have red and yellow dyes. Won’t buy his new formula anymore. Take a lesson from Coke and bring back the old formula. Pivot back before it’s too late. Would give a zero if possible.
Response from softsoap.comBy Colgate Rep, Customer Care, July 20, 2023
We're sorry you don't like our new formula. We'll share your review and comments with our team. We hope you will try some of our other hand soaps to find one that works for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change the scent back! New scent is offensive
on August 3, 2023
Posted by: AliBear
from Boston, MA
Gender:Female
I've been using this soap for as long as I can remember and i'm SOOOOOOOOOO disappointed that you changed the scent. It is now HORRIBLE. The scent is overwhelming now. Please change it back asap. Why you changed a product that was so popular to begin with is CRAZY. What were you thinking?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 3, 2023
We're sorry you don't enjoy our new Soothing Clean Liquid Hand Soap formula or fragrance. We will share your review and comments with our team. We hope you can find another of our hand soap fragrances to enjoy.
Response from softsoap.comBy Colgate Rep, Customer Care, August 3, 2023
We're sorry you don't enjoy our new Soothing Clean Liquid Hand Soap formula or fragrance. We will share your review and comments with our team. We hope you can find another of our hand soaps to clean your hands with.
Written by a customer while visiting softsoap.com