Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Average customer rating
3.2
(1,158 Reviews)
Rating breakdown 1,158 reviews
5 Stars
520
4 Stars
118
3 Stars
34
2 Stars
16
1 Star
470
52%of customers recommend this product.
(
367 out of
709)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Customer Rating
1
Horrible new scent!
on February 26, 2023
Posted by: Sensitive95
My family is so disappointed with the new fragrance of Soothing Clean Aloe Vera! It is so perfumed there is nothing soothing about it. As someone who is very sensitive to strongly scented soaps, I depended on this one because the fragrance was so mild. Now I am currently looking for a replacement. Please bring back the old formula!
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We're so sorry to hear about your disappointment with our new Soothing Clean Aloe Vera scent. We know that fragrance can be a very personal thing for some of our consumers. We will share your feedback with our team for the future. Thank you and have a great day. If you need further help please contact us at this 1-800-468-6502
Written by a customer while visiting softsoap.com
Customer Rating
1
Find a solution to the strong new fragrance
on March 6, 2023
Posted by: NotRocketScience
from Texas
Gender:Female
The new fragrance for all of your hand soap line is bad. It's bad enough to have perfume that sticks to your hands like glue after washing them. But what's worse is the excruciating headache that it triggers almost immediately following that wash. Then comes the burning and red rash all over your hands and wrists. I cannot believe a hand soap that is meant to clean your hands of germs and dirt has turned into a perfume substance that causes health problems. Especially a soap that I have used and loved for 2 decades. Since it appears that your company is not interested in doing anything to rectify the problem, like ditching the strong fragrance and returning it back to its intended purpose (soap not perfume). Then how about producing a line of UNSCENTED hand soap that is strictly SOAP?
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 8, 2023
After being a loyal customer for years, we're sorry to hear about the experience that happened when using our product. We would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed
on March 20, 2023
Posted by: Apple50
from Charlotte, NC
Gender:Female
We have used Softsoap for years, was never a problem. I used to buy it for my kids' classrooms because the school soap was causing allergic reactions. We could always count on the mild scent and cleaning ability. I did not think twice when I saw the update, but right away the scent was chemical smelling, and it did not feel right. A few days later, my hands were dried out and stinging. I thought it could possibly be some other reason but then my husband came to me concerned his hands were torn up the same way. We stopped use and the condition went away. Thank goodness my daughters are still using a bottle of the old formula. They are particularly sensitive.
Seeing the many recent, negative reviews here describing the same has confirmed my suspicions. I am not usually one to complain or even write reviews, but this hurt.
So today I will be searching for a new hand soap. A reliable product has gone bad.
Seeing the many recent, negative reviews here describing the same has confirmed my suspicions. I am not usually one to complain or even write reviews, but this hurt.
So today I will be searching for a new hand soap. A reliable product has gone bad.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, March 24, 2023
We’re sorry our new Aloe formula doesn’t work for you. Please call us at 1-800-255-7552 and share your experience with us. We’d like to try to make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
Very unpleasant new scent
on April 2, 2023
Posted by: Sacramento reviewer
from Sacramento, CA
Gender:Male
We have been Softsoap hand soap users for many years and have been very pleased in the past. The new unpleasant scent is very “perfumy” and it lingers on your hands. Hopefully the manufacturer will bring the former scent back, or they will unfortunately be losing customers like us and other reviewers who have the same complaint.
Response from softsoap.comBy Colgate Rep, Customer Care, April 3, 2023
We’re sorry our new Aloe fragrance misses the mark with you. Your review will be shared with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scented soap is irritating
on April 11, 2023
Posted by: Karou
from Canada
Gender:Female
Ive probably used this soap for 15+ years. The new scent is nauseating. I'm not sure who thought this was what consumers wanted - the market is flooded with scented soap. I can taste the scent and it lingers in the bathroom too. Really disappointed in the change.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, April 12, 2023
Thanks for being a long-time user! We’re sorry our new Aloe formula isn't right for you. We do have some softer fragrances to choose from. We hope one will work for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Not the product we've always enjoyed!
on July 17, 2023
Posted by: bonnienoir
from Beaver Falls, PA
Gender:Female
We are so disappointed! We've been using the produce for years but this bottle is nothing like the product we have liked for at least a decade. It's so much thinner that it seems to have been watered down. The fragrance is making us both sick. I'm afraid we'll be looking for another product to use in our kitchen and 4 bathrooms.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, July 18, 2023
Thank you for using Softsoap for so long! We're disappointed to hear our new formula doesn't work for you. Please call us at 1-800-255-7552 and tell our team about your experience. We'd like a chance to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent
on August 3, 2023
Posted by: Disappointed
from AZ
Gender:Female
New scent is awful. I have been using this for years. I bought two refill bottle without realizing the change in the scent now I have two large refill bottles that I can't stand the scent of.
I don't understand why you would change a great product to this.
I don't understand why you would change a great product to this.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, August 4, 2023
Thank you for being a loyal Softsoap user for years! We're sorry to hear you don't like our new Soothing Clean scent. Please call our team at 1-800-255-7552, and let's see if we can make this right for you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why mess with perfection?
on September 22, 2023
Posted by: Linda B
from Florida
Gender:Female
As soon as I opened the new bottle I could smell the strong smell. I tried getting used to it but it stays on our hands and wafts into the hallway. It really bothers my allergies. I was tricked because the two bottles both say “Soothing Clean Aloe Vera Fresh Scent”. Why ruin a perfectly good product and replace it with yet another scented Soft Soap? Don’t recommend that I try another “milder” scent. All I want is the original back. Why would you keep this product with so many bad reviews? Please bring back the original product!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 25, 2023
We're sorry to hear our formula change doesn't work for you. Please call us at 1-800-255-7552 and share your experience with us. We'd like to make this right with you.
Written by a customer while visiting softsoap.com