Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Average customer rating
3.2
(1,158 Reviews)
Rating breakdown 1,158 reviews
5 Stars
520
4 Stars
118
3 Stars
34
2 Stars
16
1 Star
470
52%of customers recommend this product.
(
367 out of
709)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Customer Rating
1
Horrible scent with no moisturization whatsoever!!
on November 29, 2024
Posted by: EDubb88
from Denver
Gender:Male
once again, Softsoap has ruined a good thing. I switched from the milk and honey due to the change in scent and now it appears I'll be switching again. This new to me scent is horrible and as far as moisturizing, that isn't happening. In fact it's the exact opposite. i feel like I've been washing my hands in caustic solution. Why ruin a good thing? The rest of the refill bottle i recently purchased is headed directly for the trash. I hate to switch brands completely but I'm almost afraid to try any of the other scents because of the way this 1 dried my hands out. You guys are losing customer with these changes
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
HATE THE NEW OVERPOWERING SCENT!
on December 15, 2024
Posted by: JEN1
Absolutely HATE the new overpowering scent. I've used Soft Soap for years but shall be changing to something else as soon as this refill is empty .. sooner rather than later I hope. WHY OHNWHY did you mess with the original mild scent. What a mistake to change.
Written by a customer while visiting softsoap.com
Customer Rating
1
New cheap scent ruins product
on January 19, 2025
Posted by: Msp73702
from Houston, TX
Gender:Male
Been buying this stuff in gallons for over a decade. Now they’re adding some scent I’m horribly allergic to. Only CHEAP perfumes do it. Now, trying to get rid of this stuff out of my soap pump has put this execrable smell all over my house and given me a blistering headache. Shame on you guys! What marketing or product guru said, let’s add a smell it doesn’t need, and what brilliant engineering team didn’t test it on people with allergies? All sorts of people are leaving the same review about these products. Means you were either cheap to test it or even research how selected ingredients in the formulation are known to affect some consumers. And if you tell ME to call YOU in your reply, Colgate, after I leave my email below, we know also what you think of customer service.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new scent. Nothing like the original.
on February 16, 2025
Posted by: tessaanne
from St. Paul, MN
Gender:Female
This used to be the only hand soap I purchased, but I haven’t since the scent change. It’s not even kind of the same product and I am incredibly disappointed. The new scent is terrible, overbearing, and lingers in a bad way.
Please please please bring back the original. Please.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Itching all over
on November 5, 2022
Posted by: Itchy
from Toronto, canada
Verified Purchase:No
Used it in all dispenser for 10 years at least. Suddenly I am itching all over. We are careful to not change products as husband has allergies. This time it was me but took a bit of work to figure out the product had changed. It caused the same itching that the balsam scent soap I bought for powder room last Christmas. Of course then it was only the skin on my hands that was sore. What have you done!!!
Cons: New fragrance causes body itching .
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Never knew I could be so disappointed by soap
on February 8, 2023
Posted by: Amerc
from San Diego, CA
Gender:Female
PLEASE PLEASE PLEASE BRING OLD FORMULA BACK!!! How many people need to complain before you will realize it was a HUGE mistake to switch this!?! I echo other reviews that this was the only soap I could use that didn’t irritate my skin. I really don’t know what I’m going to do now. So many people relied on your company to provide a quality product that was gentle but effective. How could you abandon that?!
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We're sorry to hear you did not like the updated Aloe Vera scent. Thanks for letting us know. We have shared your thoughts with the team. We hope you'll be interested in trying a different Softsoap scent that caters to your specific needs.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is terrible!
on February 10, 2023
Posted by: Mom of 5
The old scent was perfect. The new scent makes me nauseous. Wish the company cared about consumers opinions. Be big enough to admit you have made a horrible mistake and be willing to change back to the original scent that everyone loves.
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
Hi there. We apologize for your negative experience using Softsoap Aloe Vera. We hope you are feeling better and have discontinued the use of this hand soap. We take these matters very seriously. We would like to have you speak with our specialists over the phone and gather some more information. Please give us a call at 1-800-255-7552. We hope to speak with you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
Not what is't cracked up to be.!
on February 22, 2023
Posted by: Sam
I have used the regular aloe vera Softsoap for years and love it. This new version cracks the skin on my hands and the scent is overpowering.
Response from softsoap.comBy Colgate Rep, Customer Care, February 22, 2023
Hi there. We are sorry to know this was your experience using Softsoap hand soap. We hope you are feeling better and have discontinued the use of this hand soap. We take these matters very seriously and would like to have you speak with our specialists over the phone and gather some more information. Please give us a call at 1-800-255-7552. We hope to hear from you soon.
Written by a customer while visiting softsoap.com