Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
434
4 Stars
102
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
297 out of
635)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Changed formula and "new fragrance" DO NOT LIKE.
on November 5, 2022
Posted by: Cee
from Los Angeles
Verified Purchase:No
New fragrance change and the formula is not the same anymore. The new smell smells like hair conditioner. The thickness of the soap has also thinned out. I use this soap everyday, buy in bulk, and refill this all the time just like the milk and honey one. Of course I noticed the difference! Very sad. Might switch to Mrs. Meyers. Expensive but at least the smell is consistent. I did NOT receive this as a sample. I buy this soap and am a user.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
WHY change the fragrence??
on November 7, 2022
Posted by: TJ
from Ontario, canada
Verified Purchase:No
So disappointing that the com0any would change this subtle fragrence to something so overpowering. It's simply gross.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is terrible
on November 6, 2022
Posted by: Ashley
from Florida
Verified Purchase:No
The new scent change is horrible. The scent is too over powering and lingers in the hands. The scent gave me a headache that took two days to go away. I can't finish the bottle of the new scent. Switch back to the old scent so I can continue to purchase your soap. In the meantime I'm finding a new brand and making sure the new company I purchase from is not owned by Colgate-Palmolive Company.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Ruined Product
on November 5, 2022
Posted by: Matt
from Salem, OR
Verified Purchase:No
I've used this product for at least 10 years, probably longer, but the new, completely unnecessary changes have ruined it. It smells very strong and very bad, and it dries out your skin. Time to switch to a new brand! I won't even be finishing the refill sized bottle I bought, straight to the trash can, what a waste.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Unhappy with the reformulated scent
on January 2, 2023
Posted by: Jk27
This used to be my favorite hand soap, specifically because of the subtle, unobtrusive scent. However, the new formulation is anything but subtle and gives me an instant headache. Why do companies feel the need to revamp perfectly good products? I will no longer be able to use this soap unless the original scent is brought back. :(
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is Horrible
on January 4, 2023
Posted by: JoJo
We have used this product for years and loved it for the faint, pleasant scent. I am sensitive to strong fragrances. However they ruined a wonderful product by changing the scent. The new scent smells horrible and is very strong. I need to look for a new hand soap now.
Written by a customer while visiting softsoap.com
Customer Rating
1
on January 27, 2023
Posted by: Coco
The NEW SCENT IS HORRIBLE!!! Why was it changed????? You had something good.....NOT NOW!!!!!
Response from softsoap.comBy Colgate Rep, Customer Care, February 23, 2023
We’re sorry our new Aloe fragrance doesn't work for you. We hope one of our other fine fragrances can help you keep your hands clean!
Written by a customer while visiting softsoap.com
Customer Rating
1
Stinks
on February 16, 2023
Posted by: jbhco
from Colorado
Gender:Male
The new scent is as bad as everyone says. I was trying to understand where this sickeningly sweet odor was coming from because it is giving me a headache, then I checked the refill bottle. The whole bottle is going straight to the trash and I will be looking for another brand. Colgate-Palmolive also recently ruined my favorite toothpaste too. And last year, Colgate-Palmolive ruined Irish Spring soap with a horrible new scent (the only reason people bought it was for the original scent).
Response from softsoap.comBy Colgate Rep, Customer Care, February 27, 2023
We will share your review of our new Aloe formula with our team. Please speak with our specialists about your experience at 1-800-255-7552 so we can make this right with you.
Written by a customer while visiting softsoap.com