Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Average customer rating
3.2
(1,158 Reviews)
Rating breakdown 1,158 reviews
5 Stars
520
4 Stars
118
3 Stars
34
2 Stars
16
1 Star
470
52%of customers recommend this product.
(
367 out of
709)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Customer Rating
1
I have to agree with the others. Disappointing...
on October 26, 2022
Posted by: TW
from Memphis, TN
Verified Purchase:No
I have to agree with the other recent reviewers. Unfortunately, what was once a perfect product has been ruined by an overpowering scent. I am hopeful they will return to the previous formula.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 2, 2022
We appreciate the feedback and are sorry that the new scent missed the mark with you. We'd like to see if there is another scent you may like, so please give us a call at 1-800-468-6502.
Written by a customer while visiting softsoap.com
Customer Rating
1
I would not buy this product again
on October 4, 2022
Posted by: Why the change
from San Francisco
Verified Purchase:No
The new sent is way to strong, and a bad smell. Can't believe this got past r&d.
Pros: Easy To Use
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Thank you for sharing your comments with us.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is terrible
on November 6, 2022
Posted by: Ashley
from Florida
Verified Purchase:No
The new scent change is horrible. The scent is too over powering and lingers in the hands. The scent gave me a headache that took two days to go away. I can't finish the bottle of the new scent. Switch back to the old scent so I can continue to purchase your soap. In the meantime I'm finding a new brand and making sure the new company I purchase from is not owned by Colgate-Palmolive Company.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new smell
on September 16, 2022
Posted by: Rebecca
from Riverside, CA
Verified Purchase:No
We have have used your soothing aloe soap for years as it was perfect for sensitive skin, but the new fragrance is too strong and the soap is now drying. We will have to find an alternative.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We are so sorry to hear about your unwanted experience with our soap. We'd like to learn more about this and make it right. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:30 p.m. EST). We look forward to hearing from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent too strong
on October 4, 2022
Posted by: DesertGeorgie
from Palm Desert California
Verified Purchase:No
Why did you change the scent? Now when I wash my hands before a meal all I can smell is the soap. Just lost a customer.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Thank you for giving out product a try.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why would you ruin a perfect product
on October 30, 2022
Posted by: Unhappy
from Montreal, Canada
Verified Purchase:No
This was my go-to handsoap for almost a decade. I used to stock up in large quantities. It was the perfect neutral scent. Now it smells like chemicals. I won't buy this again. I wish I could return my last order. Don't add new unwanted fragrances to your most basic products. Nobody wants this. If you want to put out a new fragrance, put out a new product. Bring back the original!
Cons: Unpleasant Smell, Unwanted new fragrance
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Allergic to new scent
on September 22, 2022
Posted by: Melinda
from North Carolina
Verified Purchase:No
I have been buying this product for years due to the gentleness on the skin. The new scent is too strong! I have allergies to strong scents; this soap is making my nose run and causing excessive sneezing. I am now looking for an alternative.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 4, 2022
We're sorry to hear that you're having this reaction to our scent. We hope that you're doing better, and would like to speak with you about it. We can also help to find an alternative. Please give us a call at 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is horrendous
on October 19, 2022
Posted by: Jessi c
from KY
Verified Purchase:No
New Scent is horrible, have always used this soap.. was so disappointed when I received the new and disgusting scent.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 23, 2022
We're sorry to hear that you don't like the new scent. We'd like to see if we can make this right and find another scent that you'd prefer. Please give us a call at 1-800-255-7552 to speak with us about this.
Written by a customer while visiting softsoap.com