Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
434
4 Stars
102
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
297 out of
635)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
I would not buy this product again
on October 4, 2022
Posted by: Why the change
from San Francisco
Verified Purchase:No
The new sent is way to strong, and a bad smell. Can't believe this got past r&d.
Pros: Easy To Use
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Thank you for sharing your comments with us.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is terrible
on November 6, 2022
Posted by: Ashley
from Florida
Verified Purchase:No
The new scent change is horrible. The scent is too over powering and lingers in the hands. The scent gave me a headache that took two days to go away. I can't finish the bottle of the new scent. Switch back to the old scent so I can continue to purchase your soap. In the meantime I'm finding a new brand and making sure the new company I purchase from is not owned by Colgate-Palmolive Company.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible new smell
on September 16, 2022
Posted by: Rebecca
from Riverside, CA
Verified Purchase:No
We have have used your soothing aloe soap for years as it was perfect for sensitive skin, but the new fragrance is too strong and the soap is now drying. We will have to find an alternative.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We are so sorry to hear about your unwanted experience with our soap. We'd like to learn more about this and make it right. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:30 p.m. EST). We look forward to hearing from you soon.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent too strong
on October 4, 2022
Posted by: DesertGeorgie
from Palm Desert California
Verified Purchase:No
Why did you change the scent? Now when I wash my hands before a meal all I can smell is the soap. Just lost a customer.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Thank you for giving out product a try.
Written by a customer while visiting softsoap.com
Customer Rating
1
Why would you ruin a perfect product
on October 30, 2022
Posted by: Unhappy
from Montreal, Canada
Verified Purchase:No
This was my go-to handsoap for almost a decade. I used to stock up in large quantities. It was the perfect neutral scent. Now it smells like chemicals. I won't buy this again. I wish I could return my last order. Don't add new unwanted fragrances to your most basic products. Nobody wants this. If you want to put out a new fragrance, put out a new product. Bring back the original!
Cons: Unpleasant Smell, Unwanted new fragrance
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Allergic to new scent
on September 22, 2022
Posted by: Melinda
from North Carolina
Verified Purchase:No
I have been buying this product for years due to the gentleness on the skin. The new scent is too strong! I have allergies to strong scents; this soap is making my nose run and causing excessive sneezing. I am now looking for an alternative.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 4, 2022
We're sorry to hear that you're having this reaction to our scent. We hope that you're doing better, and would like to speak with you about it. We can also help to find an alternative. Please give us a call at 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is horrendous
on October 19, 2022
Posted by: Jessi c
from KY
Verified Purchase:No
New Scent is horrible, have always used this soap.. was so disappointed when I received the new and disgusting scent.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 23, 2022
We're sorry to hear that you don't like the new scent. We'd like to see if we can make this right and find another scent that you'd prefer. Please give us a call at 1-800-255-7552 to speak with us about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent Too Strong
on October 3, 2022
Posted by: LJ
from Fargo, ND
Verified Purchase:No
(Please replace my recently written review with this more thorough one). I'm not happy with the scent at all. I've had to warn my mother who is very sensitive to scent to not buy any additional bottles. You've even altered my back-up soap of Milk and Honey. These changes seem like very poor decisions on your part. It's one thing to have a line of products that are strictly scented (for those who like scent) with essential oils which don't tend to bother people as much, but it's an entirely different thing to take lovely subtle scents and bump up their artificial fragrances many notches. I really liked the subtle scents of the Aloe and the Milk and Honey. PLEASE change them back!!! While I've got you, I've been wondering if you've altered the detergent strength during covid. I haven't been sure if the new dryness and patches of dermatitis (not normal for me) have been because of all of the handwashing (despite all of the lotion I've used in between washes) or if SoftSoap has also altered the cleansing formula at some point due to Covid. If you altered it, please change it back. If not, just ignore this paragraph but not the one above.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
Hello! We're sorry that the product you are interested in is no longer being manufactured. We will be sure to share your comments with our business development group so they are aware of your continued interest. If you are still experiencing dryness of your skin, we recommend calling our team at 1-800-221-4607.
Written by a customer while visiting softsoap.com