Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Average customer rating
3.2
(1,158 Reviews)
Rating breakdown 1,158 reviews
5 Stars
520
4 Stars
118
3 Stars
34
2 Stars
16
1 Star
470
52%of customers recommend this product.
(
367 out of
709)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Customer Rating
1
NOT until they return to the original scent for this product
on October 8, 2022
Posted by: Concerned Consumer
from Midwest and South
Verified Purchase:No
Please Please, resume the original scent. I have been a loyal user for 25+ years @ 11 sinks, even during the pandemic. I buy it because of it's excellent cleaning ability, as well as subtle scent for adults and children with sensitivities. I will not be able to purchase anymore until the original scent has returned. I am also warning others. This is the first review I have ever written.
Cons: New scent causes allergic-like headaches, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 18, 2022
We are sorry that the product you are interested in is not currently being manufactured. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
i will no longer purchase this product
on October 21, 2022
Posted by: Patrick
from Chicago, IL
Verified Purchase:No
I can no longer use my favorite soap. After 25 years of using the same soap, I can no longer use it after the product was updated with a new fragrance. The scent is overbearing and makes me feel sick, and I am no longer sure what scent or brand I will purchase. Please change the scent back to the original formula.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 26, 2022
Hello! We're sorry to hear this and we hope you are feeling better. Please give us a call at 1-800-221-4607 so we can investigate this further.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horribly Stinky Stench
on October 31, 2022
Posted by: Soap Lover
from Philadelphia, PA
Verified Purchase:No
My family has used this product -- with the original scent -- for many years, at all of our sinks. Loved the soft scent and moisturizing qualities. The new scent is absolutely horrible. Just washing my hands left a residual smell on my hands that gave me a headache. Why did you change a great product and give it this horrible smell? Can't use this anymore unless you go back to the original scent.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We hear you and are really sorry that this happened to you. We do really appreciate you and your family's love and loyalty towards our brand. We'd love to make this right for you and have you speak to our team of specialists. Please reach out to us at 1-800-255-7552 , we look forward to helping you out further!
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the old formula
on January 7, 2023
Posted by: Horrible new formula!
The new formula of this soap is atrocious! I used to love this soap since it had a very soft, natural fragrance; it was very easy and soothing for my hands. Now it has a terrible and completely artificial perfume, and I actually feel that it makes my hands itchy and dry. Please bring back the old formula, otherwise I (and I imagine many, many other costumers) will most definitely stop buying it!
Response from softsoap.comBy Colgate Rep, Customer Care, January 9, 2023
We’re sorry our new Aloe formula isn’t working for you, and about your experience. Please call1-800-255-7552 and tell our specialist your experience. We want to make this right for you!
Response from softsoap.comBy Colgate Rep, Customer Care, January 9, 2023
We’re sorry our new Aloe formula isn’t working for you, and for your experience. Please call1-800-255-7552 and tell our specialist your experience. We want to make this right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Why change a good thing?
on January 30, 2025
Posted by: Canadian Believer
from Ontario Canada
Gender:Female
Why change a good thing???!!! Strong fragrance in new formula is overpowering for those of us with fragrance sensitivity.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Very disappointed
on August 5, 2022
Posted by: Susie Q
from Washington DC
Verified Purchase:No
I have purchased Softsoap Milk & Honey for years. They've recently changed the scent. It is horrible. The old scent was perfect, just subtle enough. This new scent is way too strong. I am getting headaches. Please change this back.
Cons: Hate new Milk & Honey scent. Terrible., Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 9, 2022
We're so sorry to hear about your unwanted experience with our product. We'd like to learn more about this and make this right. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
NEW FRAGRANCE BEWARE
on October 29, 2022
Posted by: Jen
from NJ
Verified Purchase:No
This new fragrance stinks, it's super strong and it is inducing my migraines. I'm so disappointed as this was the only soap sensitive enough for my daily use. It's so strong you can smell it for hours after, disgusting. PLEASE bring back the old fragrance.
Cons: Sticky Residue, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
2
Strong perfume scent
on September 24, 2022
Posted by: Dissatified
from Maryland
Verified Purchase:No
I wasted money on the refill bottle only to learn the scent changed. I loved the aloe vera because the scent was subtle. Now it has a strong perfume scent. Ugh.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 28, 2022
We're sorry to hear that you did not like the product's fragrance. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com