Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
434
4 Stars
102
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
297 out of
635)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Horribly Stinky Stench
on October 31, 2022
Posted by: Soap Lover
from Philadelphia, PA
Verified Purchase:No
My family has used this product -- with the original scent -- for many years, at all of our sinks. Loved the soft scent and moisturizing qualities. The new scent is absolutely horrible. Just washing my hands left a residual smell on my hands that gave me a headache. Why did you change a great product and give it this horrible smell? Can't use this anymore unless you go back to the original scent.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We hear you and are really sorry that this happened to you. We do really appreciate you and your family's love and loyalty towards our brand. We'd love to make this right for you and have you speak to our team of specialists. Please reach out to us at 1-800-255-7552 , we look forward to helping you out further!
Written by a customer while visiting softsoap.com
Customer Rating
1
Bring back the old formula
on January 7, 2023
Posted by: Horrible new formula!
The new formula of this soap is atrocious! I used to love this soap since it had a very soft, natural fragrance; it was very easy and soothing for my hands. Now it has a terrible and completely artificial perfume, and I actually feel that it makes my hands itchy and dry. Please bring back the old formula, otherwise I (and I imagine many, many other costumers) will most definitely stop buying it!
Response from softsoap.comBy Colgate Rep, Customer Care, January 9, 2023
We’re sorry our new Aloe formula isn’t working for you, and about your experience. Please call1-800-255-7552 and tell our specialist your experience. We want to make this right for you!
Response from softsoap.comBy Colgate Rep, Customer Care, January 9, 2023
We’re sorry our new Aloe formula isn’t working for you, and for your experience. Please call1-800-255-7552 and tell our specialist your experience. We want to make this right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible, Overwhelming Scent
on January 13, 2023
Posted by: Jp6617
from Columbus, OH
Gender:Female
Just throwing my review out there in hopes that the more people that express their dissatisfaction with the new scent, the more likely they will be to change back to the original. This scent is absolutely horrific and perfumey. I loved the soft, clean scent of the original and it was the only hand soap I would buy. I even had the small closed lids bottles of it to use while traveling. Now I have switched to an entirely different brand so I could use something somewhat similar to the soap I have loved for years.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
Thank you for your review and opinion. We will share it with our team.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible cheap perfume in new formulation
on December 4, 2023
Posted by: EMW
from British Columbia, Canada
Gender:Female
Would like to give this zero out of 5 stars. Absolutely horrible new formulation. Stinks of cheap perfume and made the skin on my hands sore and dry the first time I used it. Nothing on the new packaging suggests that this is a new formulation, so I was fooled, like everyone else here who's complaining. After using the old formulation for many years (in large refill 2-packs from Costco) you've now lost a loyal customer. As soon as I've sourced another brand of liquid soap that is as good as yours USED to be, I'll post here so that other haters of this new formulation can also make the switch. Don't give me that phone number to call. I'll be too busy finding another brand. Besides, I'm sure you've got the message by now that your old customers are NOT happy.
No, I would not recommend this to a friend.
Response from softsoap.comBy Customer Care, December 7, 2023
We're are here for you and are so sorry to hear that you feel this way about the product. We will be sure to take in your feedback and share it with the team and recommend you to to keep an eye out on our social media for any news!
Written by a customer while visiting softsoap.com
Customer Rating
1
Very disappointed
on August 5, 2022
Posted by: Susie Q
from Washington DC
Verified Purchase:No
I have purchased Softsoap Milk & Honey for years. They've recently changed the scent. It is horrible. The old scent was perfect, just subtle enough. This new scent is way too strong. I am getting headaches. Please change this back.
Cons: Hate new Milk & Honey scent. Terrible., Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, August 9, 2022
We're so sorry to hear about your unwanted experience with our product. We'd like to learn more about this and make this right. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:00 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
NEW FRAGRANCE BEWARE
on October 29, 2022
Posted by: Jen
from NJ
Verified Purchase:No
This new fragrance stinks, it's super strong and it is inducing my migraines. I'm so disappointed as this was the only soap sensitive enough for my daily use. It's so strong you can smell it for hours after, disgusting. PLEASE bring back the old fragrance.
Cons: Sticky Residue, Unpleasant Smell
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
2
Strong perfume scent
on September 24, 2022
Posted by: Dissatified
from Maryland
Verified Purchase:No
I wasted money on the refill bottle only to learn the scent changed. I loved the aloe vera because the scent was subtle. Now it has a strong perfume scent. Ugh.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 28, 2022
We're sorry to hear that you did not like the product's fragrance. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
I have to agree with the others. Disappointing...
on October 26, 2022
Posted by: TW
from Memphis, TN
Verified Purchase:No
I have to agree with the other recent reviewers. Unfortunately, what was once a perfect product has been ruined by an overpowering scent. I am hopeful they will return to the previous formula.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 2, 2022
We appreciate the feedback and are sorry that the new scent missed the mark with you. We'd like to see if there is another scent you may like, so please give us a call at 1-800-468-6502.
Written by a customer while visiting softsoap.com