Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Average customer rating
3
(1,050 Reviews)
Rating breakdown 1,050 reviews
5 Stars
434
4 Stars
102
3 Stars
29
2 Stars
16
1 Star
469
47%of customers recommend this product.
(
297 out of
635)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz. (US04968A/126012) - White
Customer Rating
1
Terrible after changes
on October 5, 2022
Posted by: Disappointed
from Boston MA
Verified Purchase:No
I've been buying this soap for many years and it's the only one I could use that didn't irritate and crack my hands. After the changes I now can't use it. My hands were immediately dried out and the overwhelming unpleasant perfume scent lingers for ages. Never buying again. Please bring back the soap we've loved for years!
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 15, 2022
We're sorry to hear our product dried your hands. If you are still experiencing these symptoms, please call 1-800-221-4607 so our team can investigate.
Written by a customer while visiting softsoap.com
Customer Rating
1
Added smell ruined it
on September 17, 2022
Posted by: L
from Texas
Verified Purchase:No
Have been buying aloe Vera soft soap for years and years. I recently purchased another refill and the new smell they added is terrible. I only purchase non scented products and now my my favorite hand soap is no longer available.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We are so sorry to hear that you are disappointed by our fragrance. This is certainly not what we strive for and your feedback will be taken into consideration for future updates. Please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:30 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
So disappointed in the new scent.
on October 17, 2022
Posted by: Sad
from Utah
Verified Purchase:No
I'm so disappointed. Bought two big refills, but the smell is so strong and unpleasant, there is no way I can use them. Plus, it's drying out my hands so bad. Before this scent change, I would go to multiple stores if I had to in order to find the original. I don't know what hand soap I'll use now, but not soft soap.
Pros: Drys out skin, Smells bad
Cons: Dries Skin, Scent too strong, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 21, 2022
We're so sorry to hear that this dried out your hands. We'd like to speak with you about this and see what we can do to make it right. Please give us a call at 1-800-255-7552.
Written by a customer while visiting softsoap.com
Customer Rating
1
The New Smell Stinks
on September 22, 2022
Posted by: Emcs31
from Washington, DC
Verified Purchase:No
I have been using this soap for years since it is gentle, moisturizing and had no scent. Now I will have to find new soap since the new scent is overpowering. Not sure why you decided to change a good thing.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 4, 2022
Hi! We are sorry to tell you that the product you are interested in is not currently being manufactured. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
NO
on September 16, 2022
Posted by: Nana
from Santa Rosa Ca.
Verified Purchase:No
THE NEW SMELL, IT IS ALFUL, JUST BOUGHT 3 LARGE BOTTLES THAT ARE GOING BACK TO STORE, WHY IN THE WORLD WOULD YOU CHANGE THE WONDERFUL PRODUCT IT WAS, I HAVE BEEN BUYING FOR YEARS.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful new smell
on October 7, 2022
Posted by: Jen
from NC
Verified Purchase:No
I used to love this soap! I can no longer buy it or use it. The new smell is horrible now and it gave me a rash. Please switch back to the old way that you made this soap!
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 18, 2022
We're sorry to hear this and we hope you are feeling better. Please give our team a call at 1-800-221-4607.
Written by a customer while visiting softsoap.com
Customer Rating
1
NOT until they return to the original scent for this product
on October 8, 2022
Posted by: Concerned Consumer
from Midwest and South
Verified Purchase:No
Please Please, resume the original scent. I have been a loyal user for 25+ years @ 11 sinks, even during the pandemic. I buy it because of it's excellent cleaning ability, as well as subtle scent for adults and children with sensitivities. I will not be able to purchase anymore until the original scent has returned. I am also warning others. This is the first review I have ever written.
Cons: New scent causes allergic-like headaches, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 18, 2022
We are sorry that the product you are interested in is not currently being manufactured. Unfortunately, we do not have any remaining stock to offer you directly. Even though we cannot help you at this time, it is important for us to hear from consumers, such as you, so that we are aware of your continued interest. We will be sure to share your comments with our Business Development Group.
Written by a customer while visiting softsoap.com
Customer Rating
1
i will no longer purchase this product
on October 21, 2022
Posted by: Patrick
from Chicago, IL
Verified Purchase:No
I can no longer use my favorite soap. After 25 years of using the same soap, I can no longer use it after the product was updated with a new fragrance. The scent is overbearing and makes me feel sick, and I am no longer sure what scent or brand I will purchase. Please change the scent back to the original formula.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 26, 2022
Hello! We're sorry to hear this and we hope you are feeling better. Please give us a call at 1-800-221-4607 so we can investigate this further.
Written by a customer while visiting softsoap.com