Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Average customer rating
3.2
(1,158 Reviews)
Rating breakdown 1,158 reviews
5 Stars
520
4 Stars
118
3 Stars
34
2 Stars
16
1 Star
470
52%of customers recommend this product.
(
367 out of
709)
Customer Reviews for Softsoap - Liquid Hand Soap, Aloe Vera Scent, 7.5 Fl. Oz - White
Customer Rating
1
New formula smells AWFUL, and burns my skin!
on September 21, 2023
Posted by: Mary Pat
from Bradford, PA
Gender:Female
New scent smells AWFUL and I’m not buying it anymore. I’ve used liquid Softsoap for many many years, and it was perfect for my sensitive skin. Now Colgate has change the formula, and I don’t know why, but it smells really bad, and it burns. I’ve always purchased 3 to 4, 50 oz bottles at a time, to make sure my family never ran out. Now, I have to switch brands, to find something completely new. Soft soap - aloe vera, used to be perfect for me and my family, and now it’s just awful. Colgate, please fix this! Go back to the original formula.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, September 25, 2023
We're sorry to hear this. Please call us at 1-800-255-7552 and share your experience, so we can try to make this right with you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Disappointed
on October 12, 2023
Posted by: Toffee82
I have been using this hand soap for years and am incredibly disappointed that they changed the formula. The new scent is way too strong and dries my hands out. Please switch back to the old formula.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Drying. Irritating. Cheap, overpowering scent.
on March 11, 2025
Posted by: CakeBint
from Dallas, TX
Gender:Female
The previous formula was geat. Mild scent. Gentle on hands and moisturizing.
Whoever "improved" the formula ought to be looking for a new career.
This hand soap no longer moisturizes the skin. In fact it dries out the skin. The red and yellow food dye irritates the skin. The scent is overpowering and just smells cheap. Never buying this hand soap again.
Whoever "improved" the formula ought to be looking for a new career.
This hand soap no longer moisturizes the skin. In fact it dries out the skin. The red and yellow food dye irritates the skin. The scent is overpowering and just smells cheap. Never buying this hand soap again.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is awful
on March 16, 2025
Posted by: Susie590
from Maryland
Gender:Female
What have you done to the scent? It’s so perfumey and we all hate it. I’ve been buying this for years and won’t buy again.
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Not purchasing this anymore
on October 1, 2022
Posted by: Soap Girl
from Fresno, CA
Verified Purchase:No
Loyally bought this for years as me and a few family members have sensitive skin. The new formula is terrible and the scent lingers. I had bought several bottles before realizing they were a different formula with a horrible perfume fragrance. I threw them all away. Currently looking for a new brand as this stuff is now terrible.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, October 4, 2022
Hello! We're sorry that you did not like the fragrance of our product. We will be sure to share your comments with our Business Development Group so they are aware of your continued interest in the original product.
Written by a customer while visiting softsoap.com
Customer Rating
1
The New Scent is Horrible
on September 19, 2022
Posted by: Andrew
from Atlanta, GA
Verified Purchase:No
The new scent introduced in the Aloe Vera hand soap is horrible. The only reason I purchase this before is the Aloe Vera and the smell. Now I have to find the soap somewhere else.
Pros: Cleans Effectively, Softens Hands
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We're sorry to hear that you don't like the new scent of the Aloe Vera Softsoap. We'd like to see if we can find another Softsoap to recommend. Please call us at 1-800-255-7552 to speak with us about this.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible new scent and formula! Why?!?! Change back!
on October 1, 2022
Posted by: SV
from Palm Beach, FL
Verified Purchase:No
The new scent and formula is awful! The smell is way too strong and lingering. It smells like a cheap perfume that drives you to tears. The formula is also not the same. It is not gentle and very drying. I can't use this anymore and we have been using only this brand for years! Shame on you to change a good thing. Terrible marketing and from the reviews it looks as though many others feel the same. Unfortunately, your poor marketing team has caused you to lose customers/buyers like me. :((
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible, Overwhelming Scent
on January 13, 2023
Posted by: Jp6617
from Columbus, OH
Gender:Female
Just throwing my review out there in hopes that the more people that express their dissatisfaction with the new scent, the more likely they will be to change back to the original. This scent is absolutely horrific and perfumey. I loved the soft, clean scent of the original and it was the only hand soap I would buy. I even had the small closed lids bottles of it to use while traveling. Now I have switched to an entirely different brand so I could use something somewhat similar to the soap I have loved for years.
No, I would not recommend this to a friend.
Response from softsoap.comBy Colgate Rep, Customer Care, January 17, 2023
Thank you for your review and opinion. We will share it with our team.
Written by a customer while visiting softsoap.com