Customer reviews from swiffer.com
Swiffer - Heavy-Duty Wet Cloths, Gain Scent, 10/Pack (76471) - White
Average customer rating
4.2
(128 Reviews)
Rating breakdown 128 reviews
5 Stars
74
4 Stars
26
3 Stars
12
2 Stars
7
1 Star
9
77%of customers recommend this product.
(
50 out of
65)
Customer Reviews for Swiffer - Heavy-Duty Wet Cloths, Gain Scent, 10/Pack (76471) - White
Customer Rating
5
This is your favorite go to product for fresh n cl
on February 28, 2024
Posted by: Puddin
from Parks Louisiana
I love the products .it's what you need cleans n half the time and smells awesome n gives you more time with your family . Or just to sit back cuddle on the couch watch a movie or spend time with your partner ..you'll love the products 100% Ias I do..I won't change it's the product I'll always buy .
I would recommend this to a friend!
Written by a customer while visiting swiffer.com
Customer Rating
3
Great smell
on December 18, 2021
Posted by: Val58
from Maplewood, MN
I got a sample of this product when I bought the Swiffer. The smell of Gain is great, so I bought some.
The problem is that the pad does not stay on very well. I spend more time trying to keep the pad on.
I would recommend this to a friend!
Response from swiffer.comBy Maria Picard, The Swiffer Team, December 18, 2021
Hi Val! Thank you for taking the time to review our Wet Cloths for the Swiffer Sweeper. We're thrilled that you love the Gain scent. But we're sorry that you're struggling to keep the cloth on the Sweeper. We want to make cleaning a breeze, not add time to the activity! We appreciate your feedback and will definitely let our teams know how you feel. If you have any questions, or if we can help you with this, give us a call at 800-214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Too wet and heavy to stay on the mop
on March 7, 2021
Posted by: Carmar13
from Chicago, IL
The little plastic clips do not hold the very wet cloths on the mop. After just a few pushes the cloth slides off and one has to bend down and reattach to the flimsy little clips (which work great for the dry sweeping cloths) Make the job of mopping a 40 sq. ft. kitchen floor much harder. I would be better off getting down on my hands and knees with a rag!!! These are useless with the mop they are intended for. The remaining heavy duty wet cloths are going into the garbage. Too bad I threw away my sponge mop!
No, I would not recommend this to a friend.
By Response from Swiffer, March 8, 2021
There are some floor surfaces that may create more pressure on the cloth when mopping, causing it to release from the grippers. If this happens, try turning the cloth over and use the plain white side to clean your floor to get the improved performance of our Heavy Duty Wet cloths. We never want to leave you feeling less than impressed, so we'd like to learn more about your experience and see how we can help. Please give us a call at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
2
Nice idea BUT
on March 4, 2022
Posted by: DogPerson
from Delmar NY
As others have noted the mop so called clips do NOT really hold the pads and you end up fighting with it more than using it to mop the floor.
Ive actually ended up getting on my hands and knees with the pad to clean because the mop is useless. That is not what one calls convenience.
No, I would not recommend this to a friend.
Response from swiffer.comBy Maria Picard, The Swiffer Team, March 8, 2022
Your satisfaction and success, not to mention comfort, are very important to us, and learning you've been using our Heavy Duty Wet Cloths with your hands and on your knees is not what we want to hear. Your cloths will stay on yo0ur Sweeper heads if you Align the edges of the fold to the edge of the mop head, then, lift the edges over the sides and tuck the corners into all the grippers. We'd be happy to walk you through this, and make sure your pads are meeting our standards, we're happy to assist you; call 1 (800) 214-8734 Monday through Friday, 9 AM to 6 PM. We hope you call soon.
Written by a customer while visiting swiffer.com
Customer Rating
1
Going back to the original ones. The heavy duty on
on August 16, 2022
Posted by: Willow
Going back to the original ones. The heavy duty ones are totally annoying. They keep coming off while trying to clean the floor.
No, I would not recommend this to a friend.
Response from swiffer.comBy Aizaz Khalid, The Swiffer Team, August 17, 2022
We are so sorry you are having this experience, Willow. Our products undergo many quality checks to ensure they get to you with the best results, so we don't expect these things to happen. However, we do always recommend sweeping or vacuuming the floor before using Swiffer WetJet. So we can learn more about your experience and help you further, please call us at (800) 742-9220 when you have a moment.
Written by a customer while visiting swiffer.com
Customer Rating
1
Terrible product!
on November 3, 2024
Posted by: Louise
I got the wet cloth Gains scented and they are terrible! They are so soaking wet when you take it out of the package it makes a mess. And the smell is horrible, over powering, sickly sweet. We got an instant headache. I tried rinsing and wringing them out but the smell is still overpowering. What a waste of money!
Response from swiffer.comBy Customer Care, November 4, 2024
Thanks, Louise, for picking up a set of Swiffer Sweeper Wet Cloths with Gain Scent. We’re sorry that you’re not completely satisfied with this purchase. Our Quality Team works very hard to make sure that all of our products meet our high expectations, so our consumers will always get the results they expect. We’re sorry the scent was too much for you, and we hope you’ll remove these cloths from your space so you’ll stay safe, as your comfort and safety are our top priorities. Then, take a moment to call us for more help with this and an update on how you're feeling today. We’re here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Works, but smell is sickening.
on March 29, 2024
Posted by: nf112312
from Albuquerque, NM
These heavy duty surface wipes smell horrible. We've lost a sale due to them. Why the fragrance? The wipes would work just as well without it!
Response from swiffer.comBy Customer Care, April 1, 2024
We're sorry to hear you aren't a fan of the Gain scent, and assure you that we're letting our team know your feedback. We'd like to find a better fit for you, so when you have some time, please reach out to us at (800) 214-8734.
Written by a customer while visiting swiffer.com
Customer Rating
1
Impossible to use
on April 27, 2024
Posted by: Capt America
from Washington
Product won't stay attached to the Swiffer mop head. Falls off and is impossible to use. Frustrating and likely useless. Smells good though
No, I would not recommend this to a friend.
Response from swiffer.comBy Customer Care, April 30, 2024
We're sorry to hear that this has been your experience, as our Heavy Duty Wet cloths do go through many quality checks to ensure that you can use them with ease. We suggest making sure that enough material is being tucked into the grippers, and it may be helpful to put some pressure on the Sweeper head to help keep it flat. Your feedback will be shared with our team, and please give us a call at (800) 214-8734 if you'd like any further assistance.
Written by a customer while visiting swiffer.com