Customer reviews from Dymo.com
DYMO - LetraTag 200B Portable Thermal Bluetooth Label Maker - Black
Average customer rating
4
(178 Reviews)
Rating breakdown 178 reviews
5 Stars
89
4 Stars
42
3 Stars
19
2 Stars
7
1 Star
21
51%of customers recommend this product.
(
20 out of
39)
Customer Reviews for DYMO - LetraTag 200B Portable Thermal Bluetooth Label Maker - Black
Customer Rating
1
Great printer, poor app?
on November 12, 2022
Posted by: ToNi10
from Denmark
Nice printer, bad guide/manual and extremely simple, maybe buggy app.
Guide/manual first: The guide tells how to put batteries and tape in the machine but not how to connect? No explanation at all. Bluetooth menu in phone does not show any printer?
Turns out that once you type a text and press print, it connects automatically. Very nice function, but why don’t you explain it in the manual!????
Out comes very tiny text.
Ok, choose ‘XL’ instead.
Still tiny text (see pictures in other review), much smaller than shown in marketing pictures.
Is it an app issue?
Very frustrating! Great printer but poor end product, probably not tested by real end users before product launch!
Now I have to spend expensive time to return it and find a better product.
Guide/manual first: The guide tells how to put batteries and tape in the machine but not how to connect? No explanation at all. Bluetooth menu in phone does not show any printer?
Turns out that once you type a text and press print, it connects automatically. Very nice function, but why don’t you explain it in the manual!????
Out comes very tiny text.
Ok, choose ‘XL’ instead.
Still tiny text (see pictures in other review), much smaller than shown in marketing pictures.
Is it an app issue?
Very frustrating! Great printer but poor end product, probably not tested by real end users before product launch!
Now I have to spend expensive time to return it and find a better product.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, November 15, 2022
Hi Toni,
We apologize our product has not met your expectations. We always try to give our best in making products but unfortunately we failed you this time. Regarding size of the text, unfortunately that is maximum size of text for now and our team is also looking into this issue. However, your feedback is valuable for us in improving ourselves in all terms.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. We always try to give our best in making products but unfortunately we failed you this time. Regarding size of the text, unfortunately that is maximum size of text for now and our team is also looking into this issue. However, your feedback is valuable for us in improving ourselves in all terms.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Not many choices
on October 30, 2022
Posted by: Boricua0516
from Georgia
I love the idea of this printer but the lack of what you can do on the app really sucks. not being able to choose fonts or other things like you can do on regular ones. when it prints the XL is really a small. Going to return tomorrow and get just a regular handheld one. Sad to see that this new device has been lowered in the standards really disaapointing.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, October 31, 2022
Hello,
We apologize our product has not met your expectations. You would be able to change font size and font styles under text styles in software. Kindly make sure they have be on right size before printing. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We apologize our product has not met your expectations. You would be able to change font size and font styles under text styles in software. Kindly make sure they have be on right size before printing. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Get some new software people on the app!
on January 20, 2023
Posted by: Kristoffer
from Norwegian
The printer can obviously write bigger letters! But the printer can't even print your icons in the app property! Are you paying these guys?
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, January 24, 2023
Hello Kristoffer.
We sincerely apologize for the inconvenience caused and would like to kindly inform you that we have forwarded the information to the appropriate department for further review.
If you have more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused and would like to kindly inform you that we have forwarded the information to the appropriate department for further review.
If you have more questions or feedback, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Poor quality printing.
on November 1, 2023
Posted by: HolDoll
from Tx
The idea and app is amazing.
The fonts and print quality are so substandard. I got this to replace my 15+ year keyboard label printer from DYMO. And I’m so disappointed.
There are only 2 fonts and increasing the size distorts them awfully.
Just a better app with better quality fonts and sizes would make this amazing.
No, I would not recommend this to a friend.
Response from Dymo.comBy DYMO NA, November 3, 2023
Hello.
We are sorry for the inconvenience caused.
Thank you for your feedback, we appreciate your valuable feedback regarding our app and fonts. We're sorry to hear about your disappointment and any inconvenience you've experienced. Your feedback will be shared with our product development teams for consideration.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We are sorry for the inconvenience caused.
Thank you for your feedback, we appreciate your valuable feedback regarding our app and fonts. We're sorry to hear about your disappointment and any inconvenience you've experienced. Your feedback will be shared with our product development teams for consideration.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
1
Not same quality as handheld
on November 21, 2022
Posted by: fs17
from Kristiansand, Norway
Even when choosing the largest and boldest font available, it prints much smaller than the handheld does. Not possible to install other fonts or increase size to higher than "XL" in app. Not possible to print custom icons. Not meeting expectations. Product will be returned.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, November 22, 2022
Hello,
We cordially apologize our product has not met your expectations. We are aware of this issue regarding the font sizes, this issue would be resolved in next update of application. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We cordially apologize our product has not met your expectations. We are aware of this issue regarding the font sizes, this issue would be resolved in next update of application. However, your valuable feedback is important for us to improve ourselves.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
4
more symbols pleas
on December 6, 2022
Posted by: liam
I am enjoying my printer but it would be nice if there were more symbols
there is WAY less than on the 100H that I am replacing with this printer
good product bad symbol selection.
there is WAY less than on the 100H that I am replacing with this printer
good product bad symbol selection.
I would recommend this to a friend!
Written by a customer while visiting Dymo.com
Customer Rating
1
Just purchased today
on January 11, 2023
Posted by: Scoosie
from Arizona
I bought the Dymo 200B today. It shows up on my phone under available device list but does not pair.
Instructions on website are better than what's in the box, but still lacking and does not address this issue.
I've tried to pair while connected to two different networks and still won't pair. I have no problems pairing to any other device found found by my phone.
No, I would not recommend this to a friend.
Response from Dymo.comBy Satya, DYMO, January 11, 2023
Hello.
we are sorry for the inconveniencies you are experiencing with our printer in pairing. Please turn off the device and close the Bluetooth page on phone, turn on the device and disconnect other devices on your phone and connect to printer Bluetooth and try printing. We appreciate your feedback which helps us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
we are sorry for the inconveniencies you are experiencing with our printer in pairing. Please turn off the device and close the Bluetooth page on phone, turn on the device and disconnect other devices on your phone and connect to printer Bluetooth and try printing. We appreciate your feedback which helps us in improving our products.
If you are still having issues, please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com
Customer Rating
3
Not Enough Font Options
on July 9, 2023
Posted by: jasel429
from OC, CA
I wanted to like this label maker more but I don’t. I was disappointed by the options of fonts available (2: Clevern & Roboto). Would have wished for a few more options, specially since it’s app based. Besides that, it works fine. It’s easy to set up & use.
No, I would not recommend this to a friend.
Response from Dymo.comBy Cynthia, Dymo, July 10, 2023
Hello.
We sincerely apologize for the inconvenience caused. We appreciate your feedback as it is very important to us, please know that we will be forwarding this to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
We sincerely apologize for the inconvenience caused. We appreciate your feedback as it is very important to us, please know that we will be forwarding this to the appropriate department for further review.
If you are still having issues (If you have more questions or feedback), please reach out to us via our website or through LiveChat. We’re available Mon.-Fri. 9am - 5pm Eastern Time.
Thank you!
DYMO® Consumer Care
Written by a customer while visiting Dymo.com