Customer reviews from command.com
Command - Large Hanging Strip, 15 lb., 12/Pack (17206BLK-12ES) - Black
Average customer rating
4.6
(657 Reviews)
Rating breakdown 657 reviews
5 Stars
529
4 Stars
70
3 Stars
17
2 Stars
5
1 Star
36
93%of customers recommend this product.
(
552 out of
592)
Customer Reviews for Command - Large Hanging Strip, 15 lb., 12/Pack (17206BLK-12ES) - Black
Customer Rating
1
pictures keep falling off wall.
on January 19, 2015
Posted by: KSD2015
from Nashville, MI, United States
Gender:Female
I just bought these to hang several pictures. I bought eight packages which should hang at least 32 picutres. I am using two strips on either side of a 20x10 frame. The first picture I tried to hang the strips stuck to the frame but would not stick to wall. I will admit that I only cleaned the wall with a wet cloth. My fault. Then I cleaned the wall with 91% isopropyl and replaced the wall side with new strips. The picture fell off within 4 hours. On one side the strip detached from the wall on the other the strips detached from each other. I cleaned the wall AGAIN and attached a new strip to the wall and then pressed the picture to the strips until they "clicked" together. This lasted about an hour. Picture has again fallen to the floor this time damaging the frame. I am returning the remaining strips and will go back to putting holes in my wall.
No, I would not recommend this to a friend.
Response from command.comBy Rachel B, Customer Service, January 20, 2015
Thank you so much for reaching out, we would expect the products to hold up until you decide to remove them as long as the surface was cleaned as you noted and the weight limits were followed. For any case where there are damages or the product is not performing as it should we would ask customers to call us directly at 1-800-934-7355 M-F 7am to 6pm CT. We will ask a few application questions and work towards a solution. Thanks again for posting and know we will contact you directly.
Written by a customer while visiting command.com
Customer Rating
1
Fist success, then failure
on February 15, 2015
Posted by: Javajuice
Gender:Female
My first try was a great success. Thereafter, failure and waste of money. Biggest complaint is the directions on the back of package. If I can read the microscopic font 0 with my glasses on, they keep referring to "remove" red strips or green strips. My purchases never have those designated colors. Next, I follow directions but somewhere between step 4 and 5 when they say press to wall, then remove bottom first, everything peels off. So then, how can I wait and hour if nothing is stuck to the wall. And do they really mean clean my painted walls with alcohol first? Directions are insufficient and more confusing the simpler they try to make it.
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, February 16, 2015
Thank you for taking the time to write your review on our product. We are sorry to hear of the troubles you experienced and would appreciate the opportunity to assist further. Due to the number of variables we would ask customers contact us directly at 1-800-934-7355 M-F 7am to 6pm CT. Please know we have also received your e-mail and will be reaching out to you directly.
Written by a customer while visiting command.com
Customer Rating
5
Work Awesome!!
on February 24, 2015
Posted by: rocksidelabs
from Holland mi
Gender:Female
I have been using these on all my pictures, canvases, even big heavy pictures. I use way more than what is recommended just to make sure they dont fall down. On my really heavy wood picture I used 8 of the heavy ones. So far everything has lasted and stayed on the wall!!!
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
highly unsatisfied.
on April 7, 2015
Posted by: crafty mom
from Visalia, CA, United States
Gender:Female
I bought these last month and was highly disappointed! I've used the command hooks and love those so I thought I would give these a try. The picture frame I had just bought mind you, fell off right away and shattered and the frame broke as well. To make matters worse I bought the value pack and spent $9.00 at target.
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, April 9, 2015
We want to help with issues like this as we would expect our products to work on any smooth/sealed surface as long as weight limits and surface preparation are followed. For any customer who experiences trouble with our products we would ask they call our team at 1-800-934-7355 M-F 7am to 6pm CT. Please know we will e-mail you directly as well. Thanks again!
Written by a customer while visiting command.com
Customer Rating
1
Not damage free
on January 16, 2017
Posted by: RocknRedReaper
from Rochester, MN, United States
Gender:Male
I followed the steps.
When I use rubbing alcohol on my wall, it removes some paint. Also it doesn't hold the frame up. I know have a ripped spot on my wall.
When I use rubbing alcohol on my wall, it removes some paint. Also it doesn't hold the frame up. I know have a ripped spot on my wall.
DO NOT GET, OR TRUST THIS PRODUCT!!!!
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, January 17, 2017
Thank you for taking the time to leave your review. Our team would like to gather some additional information to try and determine why this was your experience and we ask you call 1.800.934.7355 M-F 8am-5pm CT. Thanks again, and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
1
wall clock
on March 10, 2017
Posted by: HAPPYDEE65
from LONG ISLAND, NY
Gender:Female
[This review was collected as part of a promotion.] I bought these to hang wall clock.....how stupid....I followed directions to a tee and it fell off wall and the glass broke!! NICE...now I have a new clock with broken glass...
NEVER AGAIN
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, March 10, 2017
We're sorry to hear of your experience. We have many products that would be ideal for hanging up a clock but we're not sure this is one of them. Please connect with our team at 1.800.934.7355 M-F 8am-5pm CT so our team can gather some additional information and understand why this may have happened. Thanks for leaving your review and we look forward to your call.
Written by a customer while visiting command.com
Customer Rating
5
Works great!!!!
on April 17, 2017
Posted by: Decor
from Ky
Gender:Female
I have used these for over 7 months now on lighpt icture frames to heavy mirrors and they are awesome. I figure they need changed out every year or so but they don't leave holes so if I move it will be nice still.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
5
Black color hides the strips even better!!
on August 6, 2017
Posted by: OhioLady
from Richfield, OH, United States
Gender:Female
Love Command Strips. I recently painted my kitchen and dining room. All holes from the nails originally used to hang the pictures were filled in. I then used Command Strips to rehang all the art. Now, if I want to move pictures around, no more holes to fill. I especially like the black colored strip as the strip now fades into the frame.
I would recommend this to a friend!
Written by a customer while visiting command.com