Customer reviews from command.com
Command - Medium Picture Hanging Strips, 12 lb., 22 Pairs/Pack - White
Average customer rating
4.5
(1,030 Reviews)
Rating breakdown 1,030 reviews
5 Stars
815
4 Stars
87
3 Stars
20
2 Stars
19
1 Star
89
84%of customers recommend this product.
(
350 out of
415)
Customer Reviews for Command - Medium Picture Hanging Strips, 12 lb., 22 Pairs/Pack - White
Customer Rating
1
It doesn't stick at all!
on February 1, 2015
Posted by: Lindsey
Gender:Female
I've bought several products by Command. All of them are bad, but this is definitely the worse.
No, I would not recommend this to a friend.
Response from command.comBy Rachel , Customer Service, February 3, 2015
Sorry to hear our products are not working for you. When customers experience this we would ask they call our customer service team directly at 1-800-934-7355 M-F 7am to 6pm CT. We can discuss the application and which product would be best for it. Please know we will e-mail you directly.
Written by a customer while visiting command.com
Customer Rating
1
Terrible . Doesn't stick to wall.
on December 30, 2014
Posted by: jdell
from florida
I followed the instructions, using more strips than recommended, just to be safe. On a (less than 6pounds) 16x20 frame, I used 4 sets, two on each side. I have used these on something smaller than 8x10 and it worked fine, but for anything larger than 8x10, it doesn't matter how many strips you use. It WILL NOT HOLD.
Ironically, I was initially pleased with the result and went to the store to buy more. When I returned, my picture frame had fallen and knocked down other things during the descent. Three of the four sets just did not adhere to the painted plaster (smooth) wall and the 4th set came apart at the velcro connection.
Ironically, I was initially pleased with the result and went to the store to buy more. When I returned, my picture frame had fallen and knocked down other things during the descent. Three of the four sets just did not adhere to the painted plaster (smooth) wall and the 4th set came apart at the velcro connection.
Since the brand new box had slightly longer strips, I thought I'd give them a try in addition to whatever slight stickiness may be salvaged from the fallen frame. I added FOUR more sets, covering the whole back outer edge of the frame (including the old strips from the first attempt). I pressed for almost a minute pushing my forearms into the sides to apply constant pressure on each whole side.
This time, it didn't even last a few minutes. I'm very disappointed and will try to return the newest box (I doubt I have the receipt for the first box and I used 4 sets already on the small frame a few weeks ago).
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, January 7, 2015
So sorry to hear of your experience with our picture hanging strips. There is a lot going on here and none of it is something we would expect. For any customer having trouble we would ask they contact our customer service team directly at 1-800-934-7355 M-F 7am to 6pm CT. We would expect all of our products to stay stuck as long as weight limits and surface preparation is followed. Please know we will reach out to you directly to offer assistance.
Written by a customer while visiting command.com
Customer Rating
1
Ruined My Wall!
on December 9, 2014
Posted by: Nicolelyn33
from Waterloo, IA, United States
Gender:Female
I just used the medium strips that are supposed to hold 12 pounds for a picture that easily weighs less than 5 pounds. It not only fell off my wall, it ripped the paint and a layer of my wall off my wall! This is not the first time I have used and had issues with these strips. They have come off before when I've used strips that were supposedly supposed to hold more weight than what I've tried putting up. I will not be using these anymore. Never again.
No, I would not recommend this to a friend.
Response from command.comBy Rachel, Customer Service, December 15, 2014
We are so sorry to see this damage to your wall. For any damage complaints we would ask customers contact our customer service team at 1-800-934-7355 M-F 7am to 6pm CT. We will ask a few questions about your application, which product you were using, and will work to find a resolution. We did receive your e-mail as well, and are looking forward to your call.
Written by a customer while visiting command.com
Customer Rating
5
Terrific
on December 4, 2014
Posted by: kmartin6
from Schellsburg, Pa
Gender:Female
We just Remodeled our living room with real wood paneling. I didn't want to put holes in the walls especially if I decided to move pictures, so I bought the medium strips, these worked great the pictures have stayed on the walls with no damage to the wood. I love these.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
5
Great for antique picture frames!
on December 1, 2014
Posted by: jjzmgailey1
from Saint Johns, FL, United States
Gender:Female
I bought a picture at an antique store that had no hardware on the back of the frame. I was very hesitant to install anything for fear of cracking the gorgeous wood frame. These Medium Picture Hanging Strips came to the rescue because it worked perfectly for the back of the frame and even better, I didn't have to put a hole in the wall for a nail! Thanks, Command!
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
5
Love these!
on November 21, 2014
Posted by: kp12
from Okinawa, Japan
Gender:Female
These are the best when you are renting and don't want to end up with holes in your walls. I have almost everything in my house hanging with them. Plus, if I change my mind, or worse, hang something and later realize it is uneven, I can easily fix it.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
5
Use these all the time
on November 11, 2014
Posted by: sahmcolorado
from Colorado, United States
Gender:Female
I love these strips. I find it so much easier to use these than to locate nails where I want a picture to hang. Plus, when I change my mind about where I have things, I can move them without having to repair nail holes. They are a little expensive, but worth it to me. I'm never without a pack of these in the house.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
5
These are Great!
on November 11, 2014
Posted by: jubilee75
from Oregon, United States
Gender:Female
I use these at my in-law's apt to hang her pictures and they work wonderfully and don't leave big holes in the wall. They come off the wall so easily as long as you follow the instructions.
I would recommend this to a friend!
Written by a customer while visiting command.com