Purchased a hanging file box and when delivered it was broken. I left a review stating the initial issues and a lady from Staples called. She asked me what had happened and I explained how the item was not packaged well and damaged. Immediately she initiated a replacement and had one sent. It arrived a couple of days later packaged well and without damage. Have to say thank you to Staples and the lady who helped with a replacement. Thank you and after sales service is what counts when there is an issue. They made it right and therefore I would recommend purchasing from Staples online. Thank you.
Picked up a tote that was broken with no lid. Did not realize it was broken. The Customer Service person was so helpful she found me another tote that was good and it was cheaper than the one I had already gotten. Thank you.