Customer reviews from Staples
Staples - 12-Sheet Micro-Cut Multi-Media Shredder - Black
Average customer rating
4.5
(477 Reviews)
Rating breakdown 477 reviews
5 Stars
355
4 Stars
60
3 Stars
21
2 Stars
10
1 Star
31
85%of customers recommend this product.
(
45 out of
53)
Customer Reviews for Staples - 12-Sheet Micro-Cut Multi-Media Shredder - Black
Customer Rating
2
Julie C.
on January 8, 2026
Posted by: J.C.
Mediocre.
Not thrilled with this replacement shredder.
Only positive of this shredder it is quiet.
Had a previous Staples True Red model, bought several years ago, which was absolutely wonderful.
A real work horse that was still working. Purchased this as replacement in a recent move and very disappointed.
I wanted the large bin capacity for ease emptying, bin does not fit smoothly. In addition, the current configuration of the bin is very challenging to empty.
The top has to be slid opened every time you want to shred and has an odor with shredding that I hope will eventually resolve with time. So disappointed with this replacement.
Wish I kept my previous version.
Not thrilled with this replacement shredder.
Only positive of this shredder it is quiet.
Had a previous Staples True Red model, bought several years ago, which was absolutely wonderful.
A real work horse that was still working. Purchased this as replacement in a recent move and very disappointed.
I wanted the large bin capacity for ease emptying, bin does not fit smoothly. In addition, the current configuration of the bin is very challenging to empty.
The top has to be slid opened every time you want to shred and has an odor with shredding that I hope will eventually resolve with time. So disappointed with this replacement.
Wish I kept my previous version.
Response from StaplesBy Staples, Social Media, January 8, 2026
Hi J.C., I regret to hear you're unhappy with your Staples 20-Sheet Micro-Cut Shredder, and I understand your frustration. Please contact our Product Brands Group at (800) 425-0049 or via email at ProductBrandsSupport@Staples.com for further assistance with our brand warranty. The hours of operation are Monday to Friday, 9AM to 8PM EST.
Written by a customer while visiting Staples
Posted by: RJM
Verified Purchase:Yes
Good for light home use, it is not heavy duty for an office.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Patricia A
Verified Purchase:Yes
Purchased this to replace an older shredder. Learned from the last one my preferred needs. Love the sliding on and off feature. It stopes on its own after shredding so that is nice. The refuse bin is a perfect size for my needs and very easy to empty, even with a plastic bag insert. Very fast and easy to operate. The wheels really sold me and are very easy to assemble. Recommend this product.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Kevin
Verified Purchase:Yes
It does everything promised and it does so relatively quietly.
Written by a customer while visiting Staples
Posted by: KB
Verified Purchase:Yes
Works great
No, I would not recommend this to a friend.
Written by a customer while visiting Staples
Posted by: HJM
Verified Purchase:Yes
Very good micro-shredder for the price. We bought it to replace one that was starting to get finicky rather than having to make a quick decision down the road. This shredder is a bit slower than the one we replaced, but it is quieter and theoretically can handle a more demanding work load. (We're not planning to test it.) Other features are a decent capacity for the shredder bin, a locking mechanism at the bottom of that bin to secure a box of shredder bags (which we will not be using), a shredder full indicator which we've triggered a couple times already, and a nice safety feature at the top to prevent prying fingers and accidental "stuff" falling into the shredder slot. The only way I can fully judge this one is how long it remains in good working order. the last one lasted 8 years.
I would recommend this to a friend!
Written by a customer while visiting Staples
Posted by: Scratch
Verified Purchase:Yes
It’s a great replacement from my older shredder & is much quieter too. So far I really like it & use it regularly. The wheel movement is a bit annoying, & maybe there is a way to lock them in place. If so, I don’t know about it & there was not an info booklet & warranty code that I could find in the box.
Written by a customer while visiting Staples
Posted by: M
Verified Purchase:Yes
Haven't had this shredder very long. It is easy to operate, shreds the volume I need, and is QUIET!
Written by a customer while visiting Staples