This purchase is my second crate. I use it to transport many things but mostly for books reports and other items I need for meetings that I attend. It really saves my back.
I walked in and the young men behind the counter greeted me pleasantly. I asked where a cart would and one of them said "I will show you". I believe his name was Maurice...something like that. He brought it to the counter and an equaly pleasant young man helped with payment. This was in the Apopka FL store.
When open it is not rigid. Somewhat flexible. However I loaded it with 50 - 60 pounds of outgoing mail and carted it to the USPS. Rolls nicely. I paid about $30 and feel it was worth every cent. The previous one was rigid and lasted 20 years. I'd suggest when not in use it be stored in a clear plastic bag like from the cleaners. Because it is black it will show dust & dirt. It really looks great brand new! The handle seems more sturdy than on our expensive luggage. First time out it was terrific!