This Staples Utility cart is not the quality of the first one I bought around 15 years ago. It's a lighter weight plastic and seems flimsy. The retractable handle is loose not taut like the previous one. The cart I bought many years ago was of good sturdy plastic and had a taut retractable handle. I used it a lot and decided to buy my sister one. I'm a bit disappointed in this one. I hope it holds up like mine.
I am an 80-year-old pre-Alzheimer’s patient who is not tech-savvy. I mistakenly thought that I had completed ordering this item. However I messed it up and one of your employees dismissed me quickly told me he if I could not find the order number he could not help me. I was a little rattled so I sat down and scrolled through my phone. I showed him a photo but he firmly was sure he could not help. Luckily a very kind woman named Jona saw that I was in trouble and took the extra step to assist me. I was very happy that I left the store with my cart. She restored my faith in humanity. I suggest that you promote her. Do not let her get away. She is a keeper. But you probably already know that.
Needed something to transport my knitting supplies to class as I instruct ladies at senior center in knitting hats for our community. Perfect size sturdy lightweight for mobility and this old lady can pick it up and load in car with no problem. Great to find cart that works so well at a price that did not cause negative doubts about cart nor store where I purchased it.
I buy one of these every so many years for taking stuff to/from the car. I love how small they fold up - like a briefcase size. The wheels always hold up really well. The plastic eventually starts cracking the side clips break off the handle eventually won't go down anymore - but it can still be used. Once the side clips break I just use a bungie cord to hold it closed when I want to put it away. When the handle finally won't fold back down then I eventually give it away and buy a new one since it takes up more space with the handle up but it's still able to get flat. For what I use them for they probably last me around 5 years or longer so for me they're a good value and like I say someone else can still use it after I'm done with it. Stick it out on the sidewalk with a "free" sign on it and watch it disappear.
HAD ONE OF THESE FOR 25 YEARS. THE BEST. HAULED MY CAT'S LITTER CANS AND FOOD. NOTHING LIKE IT. AMAZING DARN THING CHANGES INTO AN ATTACHE CASE LIKE SUPERMAN GOES BACK TO TO CLARK KENT. BRAVO ! ! !