Customer reviews from Tide
Tide - PODS HE 3-in-1 Laundry Detergent Capsules, Spring Meadow, 76/Pack (09166)
Average customer rating
4.2
(420 Reviews)
Rating breakdown 420 reviews
5 Stars
293
4 Stars
43
3 Stars
18
2 Stars
6
1 Star
60
73%of customers recommend this product.
(
163 out of
222)
Customer Reviews for Tide - PODS HE 3-in-1 Laundry Detergent Capsules, Spring Meadow, 76/Pack (09166)
Customer Rating
1
Smells horrible!
on October 20, 2023
Posted by: amber007
I’ve been using TidePods for a couple years. I purchased SpringMeadow and it literally smells like I washed my clothes in Fabuloso floor cleaner! I had multiple coworkers also tell me the scent was so strong and smelled horrible! Please change this formulation, I’ll be taking my purchase back to the store for a refund.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
We’re very sorry you’re unhappy with your Tide PODS™ Laundry Detergent with Spring Meadow scent. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If there's more we can do to help you, know we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Did Spring Meadow scent change?
on October 20, 2023
Posted by: rdsister
I buy in bulk. Just bought a new stock and the PODS smell horrible. I had to rewash my clothes three times and still couldn’t lose the smell.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
Thank you for sharing your experience with Tide PODS™ Laundry Detergent with Spring Meadow scent. Please know, we always want you to love your purchase. In spring, 2023 we did do an update on the scent of these PODS™, increasing the scent bloom affect. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If there's more we can do to help you, know we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
New Smell is Awful!
on October 23, 2023
Posted by: Greg59
We have used Spring Meadow pods for years and loved the mellow, fresh scent. Just bought some more pods and immediately noticed a different, strong, unpleasant smell to the clothes after they were washed. Not only does this unpleasant odor stick on the clothes, it permeates the house. We can’t stand wearing our clothes now due to the annoying odor. Will be returning the pods to Sam’s and buying a different brand.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, October 27, 2023
We're sorry to hear that a loyal Tide fan like you had this experience. We can assure you that we put a lot of thought into creating features that we think you'll like. Since we're always looking to bring you the latest innovations, this scent was changed earlier this year to help improve your experience. However, we do understand that preferences can vary from person to person, and we'll be sure to share your feedback with the rest of our team. We'd also like to learn more, so please give us a call at (800) 879-8433 when you have a chance.
Written by a customer while visiting Tide
Customer Rating
1
The fall 2023 formulation is disgusting
on November 3, 2023
Posted by: derferder
This used to be my favorite product. Now it smells like solvent and the odor is so strong even after drying. I cannot even use more than one pod because if I do the smell is overwhelming. It does not smell like a spring meadow; it smells like a dry cleaning factory with gasoline on the floor.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 10, 2023
We're sorry to hear this. With the many quality checks our products go through, this certainly isn't something we'd expect. Hearing from our loyal Tide family like yourself is so important to us, and we never want you to be disappointed. Our team would be happy to help you with this, and we'd like to gather some product information from you. When you have a moment, we ask that you please give the Tide Team a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Awful chemical smell
on November 16, 2023
Posted by: WYAH
Ihave been using the spring meadow scent for as long as it’s been out I noticed you changed the spring meadow to cold water in the process of doing that the scent is a awful chemically smell that’s hard to get rid of I have ALWAYS used cold water and it cleaned and smelled just fine please bring back the old scent or I’m changing brands . I can’t take this new smell it’s nauseating.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
Thanks for your longtime loyalty to Tide Spring Meadow and writing this review, WYAH! We want you to know that a lot of research and consumer feedback is taken into account to create products we believe everyone will love, so we're very sorry you had such an unpleasant experience with our new scent. Because your safety is most important to us, we'd recommend not using any more of these pods and to set the remainder aside, as we may need to retrieve them for a closer inspection. Kindly give us a call at (800) 879-8433. We hope to help you while also gathering some further details to share with our team.
Written by a customer while visiting Tide
Customer Rating
1
Can't use Spring Meadow scent anymore
on December 3, 2023
Posted by: muffin girl
Just like others wrote, I hate the new smell since you changed the formula. It lingers on some fabrics longer, so I had to rewash them with different detergent a couple times to get rid of it. I hope you bring back the old formula then I will be happy to buy it again.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 10, 2023
Thank you so much for your feedback. We're so sorry that you're not a fan of our enhanced Spring Meadow scent. Extensive quality testing is done to ensure the scent is better than ever before, so your feedback is truly valuable to us. However, it shouldn't ever linger for too long when using it as directed. We'd like to hear from you about this and help, so when you're free, please call us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Horrendous scent
on December 17, 2023
Posted by: William123
Why in the world would Tide decide to change the scent so drastically is beyond me. Absolutely no one was complaining about the old scent. Horrible.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 18, 2023
We appreciate your feedback, William. We are continuously researching, and taking in consumer comments to help us improve our products in ways we believe everyone will love. We appreciate you taking the time to share your dislike for the scent upgrade, and will be sure to pass it along to our team. If you would like to share more with us, please feel free to give us a call at (800) 879-8433.
-The Tide Team
-The Tide Team
Written by a customer while visiting Tide
Customer Rating
1
New Scent is so bad
on December 22, 2023
Posted by: Drmickgurgle
The new smell is complete trash. Very chemical-y. Will not be buying any more of this
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 27, 2023
Thank you for sharing your feedback on our Tide PODS™ Spring Meadow. Our team is committed to researching, and taking in comments to help us improve our products. We know that scent preference is different for everyone, and appreciate you sharing your dislike for the scent upgrade. We'll be sure to pass along your comments with our team. If you would like to share more with us, please give us a call at (800) 879-8433.
-The Tide Team
-The Tide Team
Written by a customer while visiting Tide