Lid is extremely difficult to open. Sometimes the plastic piece that locks the lid falls off. Fortunately it is not too difficult to reinstall it. Previous one i bought last year worked much better.
I had difficulty in the store opening the box. I even gave it to a store employee who couldn't open it without pulling off the latch. Poorly made product.
I wish it held a few more files but it suits my purpose. In lieu of drawers I have these totes under my desk for easy access to specific documents. It works well with hanging files!