Customer reviews from Tide
Tide - PODS 3-in-1 HE Laundry Detergent Capsules, Spring Meadow, 32 oz., 42 Capsules/Pack (9924)
Average customer rating
4.3
(592 Reviews)
Rating breakdown 592 reviews
5 Stars
435
4 Stars
60
3 Stars
25
2 Stars
8
1 Star
64
78%of customers recommend this product.
(
226 out of
291)
Customer Reviews for Tide - PODS 3-in-1 HE Laundry Detergent Capsules, Spring Meadow, 32 oz., 42 Capsules/Pack (9924)
Customer Rating
1
Awful Smell
on May 20, 2024
Posted by: Upset customer
I usually buy tide pods to wash. I recently bought a large quantity of 4 packs in 1 of tide pods and its smells terrible. The first time I washed one load of laundry the clothes smelt so bad I thought I forgot to add the tide pod and re-washed it with another pod. Then I realised that the pods no longer smell the same. It used to have a fresh clean smell. Now it smells like dirty sweat. And my clothes aren't sweaty. If this formulation remains I will switch to a different brand. I like the smell of freshly cleaned clothes, bedsheets and towels. Right now I feel like my laundry isn't getting clean. 🤢
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, May 21, 2024
Thank you for sharing your comments with us. We're always researching, and taking in feedback to help us improve our products. We understand that everyone has their own favorite scent, and appreciate you sharing the scent upgrade for our Tide PODS™ Spring Meadow. We'll be sure to share this with our team, and if you would like to share more, please feel free to give us a call at (800) 879-8433.
-The Tide Team
-The Tide Team
Written by a customer while visiting Tide
Customer Rating
1
Smells Gross!
on June 3, 2024
Posted by: LilRhody
I bought a large package of 112 pods. My laundry was smelling so bad after washing and finally figured out it is the pods. The smell is embedded in the clothes and I can’t get it out. It almost smells like fish. Very disappointing. I hope they rectify this formula soon
Cons: Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, June 4, 2024
We're so sorry to hear your clothes were left with an off odor, and would like to help. Please know, there are many quality checks in place to ensure only the best products reach you. We recommend washing your clothes in the hottest water safe for the fabrics, and using the recommended amount of detergent and fabric softener. We also suggest checking your owner's manual on how to clean your machine. It's important to not overload your washing machine, and using the recommend amount of detergent to ensure your garments are getting cleaned properly. So that we can help you further, please give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Spring Meadow Scent? Not Where I Come From.
on June 7, 2024
Posted by: DallasConsumer
Wow. Shocked and surprised. This product should have never gotten out of the development phase in this condition. If there were truth in advertising, this product would have been called Fish Oil Factory Scented. I have been using Tide products for decades. They are (were) the gold standard for quality in my opinion. When the clothes comes out of the washing machine smelling worse than they went it, you have an issue. A big issue. When your recommended solution on this site suggests that the end user is using the incorrect amount of product...this makes matters worse because implies the product is fine and the consumer isn't smart enough to do laundry. Really? Bad approach. This may sound mean-spirited but it really isn't. I want to implore you to go back to the drawing board on this product or start marketing it specifically to those who want to have that "fishy-fresh scent".
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, June 10, 2024
Sorry to hear this has been the case. When a clothes start to smell after washing it may help to use Tide Washing Machine Cleaner to remove residue and eliminate any bacteria; monthly clean-outs with Tide Washing Machine Cleaner, helps keep odor-causing residues from causing odor problems down the road. Be sure to consult the owner's manual or the manufacturer's website for clean-out instructions. We hope this helps!
Written by a customer while visiting Tide
Customer Rating
1
New scent is terrible
on June 12, 2024
Posted by: AngB
I have purchased these pods for years but I had to find another brand after the scent was changed. After seeing all of the reviews you know it is not user error. Please bring back the original scent. I don’t understand how losing all of these customers is really worth keeping the new gross scent
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, June 13, 2024
We're sorry to hear that a great Tide fan like you feels this way about the scent, as we can assure you that a lot of thought goes into creating features that we think you'll like. As well, we're always looking to bring you the latest innovations. In 2023, we did update the scent of our Spring Meadow to help improve the scent bloom (re-introduction of scent caused by friction against the fabric) for this product. We'll make sure that your comments are shared with the rest of our team, and we recommend giving another Tide PODS™ version a try if you'd prefer a different scent. We have a variety of scents available, and we hope that you'll be able to find a new favorite. If you'd like any further assistance, please give us a call at (800) 879-8433 when you're able.
Written by a customer while visiting Tide
Customer Rating
1
Fish!
on September 10, 2024
Posted by: Sadtoday
I couldn’t figure out where the fish smell in my washer was coming from, untill I bought these pods again and opened the container and got a nose full of fish smell. I was hoping it was the plastic container, but I put on a shirt today that I hung dry after washing and it has that icky fish smell! Why!?
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, September 12, 2024
Thanks for letting us know that you're not enjoying your Tide PODS™ with Spring Meadow scent. Because you should always enjoy the fragrances we work so hard to craft, what you've described isn't expected and we do apologize. Your clothing should have a freshness, inspired by early blooming meadows in spring, not what you've described. We'd also like to talk further with you about this purchase, to see if there's something else we can do to help. Call us any day of the week, starting at 9 AM, EST. We're here until 6 PM, EST, except on the weekends when we leave at 5:30 PM, EST. Our number is 1 (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Smell is awful - chemical smell
on October 29, 2024
Posted by: Tweid
They smell like chemicals. I cannot douse my clothes in enough fabric spray to make the scent of the pods go away. What a nightmare to possibly have ruined two full loads of clothing. Switching brands.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, October 29, 2024
We're disappointed to hear you aren't enjoying the Spring Meadow Scent. Feedback like this is very important to us, so we'll be sure to let the rest of our team know how you feel. If you'd like to share more, give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Smells like fish oil!
on November 14, 2024
Posted by: dcolfelt
My wife and I thought something was wrong with our washing machine. Our clothes kept having a fish like odor, like the fish oil we put on our dogs food. We thought there may have been a spill or contamination that got into the washing machine, so we tried a different load in our downstairs washing machine and the same odor! After some Google searching and reading other reviews it is the tide pods that smell! We switched to a different brand detergent and all is better. How could this pass quality assurance?
Pros: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 15, 2024
We're sorry to hear that your Tide PODS™ smelled like fish oil, and we appreciate you taking the time to share your experience. Tide products go through extensive quality testing to make sure they reach our consumers in perfect condition, so this is not what we would normally expect, and we're really grateful for your feedback. Consumer satisfaction is important to us, and we'd like to learn more about this, so that we can help you further from here. Please give us a call at (800) 879-8433, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday.
Written by a customer while visiting Tide
Customer Rating
1
Smells like fish
on November 15, 2024
Posted by: Wishing for freshness
The pods have a horrible fishy odor right out of the package and the odor transfers to items washed in it.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 15, 2024
We're sorry to hear that your Tide PODS™ had a fishy odor, and we appreciate you taking the time to let us know. Tide products go through strict quality checks to make sure they reach our consumers in perfect condition, so this is very unexpected, and we're grateful for your feedback. Consumer satisfaction is important to us, and we'd like to learn more about your experience to be able to assist you further; please give us a call at (800) 879-8433, any time from 9:00AM-6:00PM EST Monday-Friday or 9:00 AM-5:30 PM EST Saturday, so we can help!
Written by a customer while visiting Tide