Customer reviews from Tide
Tide - PODS 3-in-1 HE Laundry Detergent Capsules, Spring Meadow, 32 oz., 42 Capsules/Pack (9924)
Average customer rating
4.3
(592 Reviews)
Rating breakdown 592 reviews
5 Stars
435
4 Stars
60
3 Stars
25
2 Stars
8
1 Star
64
78%of customers recommend this product.
(
226 out of
291)
Customer Reviews for Tide - PODS 3-in-1 HE Laundry Detergent Capsules, Spring Meadow, 32 oz., 42 Capsules/Pack (9924)
Customer Rating
1
Awful chemical smell
on November 16, 2023
Posted by: WYAH
Ihave been using the spring meadow scent for as long as it’s been out I noticed you changed the spring meadow to cold water in the process of doing that the scent is a awful chemically smell that’s hard to get rid of I have ALWAYS used cold water and it cleaned and smelled just fine please bring back the old scent or I’m changing brands . I can’t take this new smell it’s nauseating.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
Thanks for your longtime loyalty to Tide Spring Meadow and writing this review, WYAH! We want you to know that a lot of research and consumer feedback is taken into account to create products we believe everyone will love, so we're very sorry you had such an unpleasant experience with our new scent. Because your safety is most important to us, we'd recommend not using any more of these pods and to set the remainder aside, as we may need to retrieve them for a closer inspection. Kindly give us a call at (800) 879-8433. We hope to help you while also gathering some further details to share with our team.
Written by a customer while visiting Tide
Customer Rating
1
Can't use Spring Meadow scent anymore
on December 3, 2023
Posted by: muffin girl
Just like others wrote, I hate the new smell since you changed the formula. It lingers on some fabrics longer, so I had to rewash them with different detergent a couple times to get rid of it. I hope you bring back the old formula then I will be happy to buy it again.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 10, 2023
Thank you so much for your feedback. We're so sorry that you're not a fan of our enhanced Spring Meadow scent. Extensive quality testing is done to ensure the scent is better than ever before, so your feedback is truly valuable to us. However, it shouldn't ever linger for too long when using it as directed. We'd like to hear from you about this and help, so when you're free, please call us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Horrendous scent
on December 17, 2023
Posted by: William123
Why in the world would Tide decide to change the scent so drastically is beyond me. Absolutely no one was complaining about the old scent. Horrible.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 18, 2023
We appreciate your feedback, William. We are continuously researching, and taking in consumer comments to help us improve our products in ways we believe everyone will love. We appreciate you taking the time to share your dislike for the scent upgrade, and will be sure to pass it along to our team. If you would like to share more with us, please feel free to give us a call at (800) 879-8433.
-The Tide Team
-The Tide Team
Written by a customer while visiting Tide
Customer Rating
1
New Scent is so bad
on December 22, 2023
Posted by: Drmickgurgle
The new smell is complete trash. Very chemical-y. Will not be buying any more of this
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 27, 2023
Thank you for sharing your feedback on our Tide PODS™ Spring Meadow. Our team is committed to researching, and taking in comments to help us improve our products. We know that scent preference is different for everyone, and appreciate you sharing your dislike for the scent upgrade. We'll be sure to pass along your comments with our team. If you would like to share more with us, please give us a call at (800) 879-8433.
-The Tide Team
-The Tide Team
Written by a customer while visiting Tide
Customer Rating
1
Smells like fish
on December 27, 2023
Posted by: Jpr71
I’ve been using these Spring Meadow Tide pods which I purchase in bulk from a warehouse store for years. This last batch has a horrendous smell like rotting fish. The smell remains in my washer, dryer and on my clothing long after the laundry is done. I’m sorry to say I will be switching to a new brand.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, December 28, 2023
We're sorry to hear this. With the many quality tests Tide products are put through, this certainly isn't something we'd expect. Our Quality Team would like to learn more from you, and ask that you please give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
New scent is horrendous - Change the scent back!!
on January 1, 2024
Posted by: Beckey22
I used some other tide pods recently with oxiclean that I didn’t like and was really looking forward to going back to our tried and true spring meadow only to my horror to find the scent has changed and it’s awful!!! It’s sooooooo strong and chemically smelling. I even cleaned my washer thinking that was the problem. Nope. Same outcome and the bags even smell horrendous. Came online to see if I was crazy only to find you changed the formulary! It’s a completely different scent - how can you still claim this to be spring meadow? Please change the formulary back! I will not be purchasing more and will be looking for a new detergent until this changes back. So disappointed.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, January 3, 2024
Thank you for taking the time to share your experience with us, Beckey. Our team is committed to taking in consumer feedback, and performing research to help us improve our products. We understand that scent preference can vary for everyone, and we appreciate you sharing your dislike for our Tide Mountain Spring scent upgrade. We want to better understand your feedback, and would appreciate you giving us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Formulation change makes the pods smell horrendous
on January 24, 2024
Posted by: Dct08
Tide, please go back to the old formula or fix the putrid smell. It definitely isn’t just this scent. It’s every single tide pod - original, cold water spring meadow, the febreeze ones, the sports ones, the ones with downy, the light scent ones - they all had the same putrid smell when I checked them at the store It has to be whatever they added to the new formulation for all the tide pods or something. I smelled every single one.
Until they change the formulation back or reformulate again, DO NOT BUY THE PODS. If you like tide, maybe sticking to liquid or powder is best but idk if those are even safe moving forward if they change those formulas with whatever they did to the pods. Maybe it’s best to transition early to a competitor….
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, January 25, 2024
Thank you for sharing your feedback with us. We rely heavily on consumer comments like yours to help us improve our products. We understand that everyone has different scent preference, and appreciate you sharing that the upgraded scent is not your favorite. We'll be sure to pass along your message to our team. If you would like to share more with us, please give us a call at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
What were you thinking Tide?!?!?
on February 2, 2024
Posted by: William29
I have used these pods for years, and I always made sure to get the Spring Meadow scent because it always smelled great. The new scent that is now marketed as Spring Meadow is simply awful. Putrid does not even begin to describe it. I loathe having to wash my clothes now because it starts the disgusting scent cycle all over again. But because I spent so much money to buy the pods, I am hesitant to just throw them in the garbage. That said, I am not sure how much longer I can stand to use this product. My guess is they will end up in the garbage can because I cannot in good conscience give these away to my worst enemy (let alone a friend or family member).
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, February 3, 2024
Thank you, William, for sharing your thoughts on your recently purchased Tide PODS™ with Spring Meadow Scent.
We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. There was a slight change to the scent of Spring Meadow in Spring to improve scent bloom, or to help the fragrance reactivate, or bloom, when your garments are touched. We'll be sure to share your comments with the team. If you'd like more help with this problem, we'd be happy to assist. Give us a call any day of the week, starting at 9 AM, EST. Weekdays, we're here until 6 PM, EST. Saturday and Sunday, we're taking calls until 5:30 PM, EST. Dial 1 (800) 879-8433.
We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. There was a slight change to the scent of Spring Meadow in Spring to improve scent bloom, or to help the fragrance reactivate, or bloom, when your garments are touched. We'll be sure to share your comments with the team. If you'd like more help with this problem, we'd be happy to assist. Give us a call any day of the week, starting at 9 AM, EST. Weekdays, we're here until 6 PM, EST. Saturday and Sunday, we're taking calls until 5:30 PM, EST. Dial 1 (800) 879-8433.
Written by a customer while visiting Tide