Customer reviews from Tide
Tide - PODS 3-in-1 HE Laundry Detergent Capsules, Spring Meadow, 32 oz., 42 Capsules/Pack (9924)
Average customer rating
4.3
(592 Reviews)
Rating breakdown 592 reviews
5 Stars
435
4 Stars
60
3 Stars
25
2 Stars
8
1 Star
64
78%of customers recommend this product.
(
226 out of
291)
Customer Reviews for Tide - PODS 3-in-1 HE Laundry Detergent Capsules, Spring Meadow, 32 oz., 42 Capsules/Pack (9924)
Customer Rating
1
Bring back the old scent
on July 13, 2023
Posted by: Kelli210
The new scent of the Spring Meadow pods is simply awful. I am returning it and grateful to our local retailer that they will refund so I can buy something else. Please go back to the old scent!
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, Customer Care, July 16, 2023
Enjoying your laundry/detergent scent is half the fun of enjoying your laundry day, so we're sorry to hear about this, Kelli. Your satisfaction is so important to us, so we do many tests to get the scent just right. We'd love to make a report to our team, share your feedback with them, and find you that perfect scent. Please call us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
The pod ruined my clothes
on August 26, 2023
Posted by: Eddings1234
I had several brand new items that I bought for back to school. The pod exploded all over the clothes in the washer and ruined them. There was sticky stuff with blue dye from the pod on our new clothes 😩😩
Pros: Price, Smell
Cons: Satisfaction
No, I would not recommend this to a friend.
Response from TideBy Aizaz Khalid, Customer Care, September 3, 2023
We're so sorry to hear that this happened to your brand new back to school clothes. When using Tide, you shouldn't have to worry about this, so we're glad you shared your experience. Since these pods are water soluble, we suggest adding the pod in before your clothes, and make sure too many absorbent items aren't in it, plus your load size isn't too much. This may help prevent this in the future, but we have some tips to share with you that we'd like to go over to help remove the pod and dyes from your clothes. Please call us at (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
The spring meadows really stinks
on October 10, 2023
Posted by: Radtechkell
I have bought tide for years but lately the spring meadow stinks! I don’t like fabreeze in my laundry detergent! Why can’t I buy the original spring meadow! Please change it back! I will have to change to a different detergent!
Pros: Satisfaction
Cons: Price, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
Thank you for sharing your experience with Tide PODS™ Laundry Detergent with Spring Meadow Scent. Please know, we always want you to be happy, and we're saddened your recent purchase is not leading you that way. Please know, this version of Tide does not contain Febreze, but there was a slight change made to Spring Meadow PODS™ in spring, 2023. This formula change was designed to improve scent bloom. Know we're here and want to help you have the best laundry possible. Starting daily at 9 AM, EST, and ending at 6 PM, EST. On the weekends, phones are turned off at 5:30 PM, EST. Dial 1 (800) 879-8433 at your convenience.
Written by a customer while visiting Tide
Customer Rating
1
What have you done…
on October 12, 2023
Posted by: Liz0912
This was my holy grail… FOR YEARS. This smells like vinegar and pickles now. I literally don’t even know what product to use anymore and I refuse to buy another pack of these.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
What you've described is not the experience we expect anyone to have with Tide, Liz. Please know, your satisfaction is our goal, and learning that your recently purchased package of Tide PODS™ Laundry Detergent with Spring Meadow Scent is being described like this isn't what we want for anyone; we're so sorry to learn about this. It may help to know there was a slight change made to Spring Meadow PODS™ in spring, 2023. This formula change was designed to improve scent bloom, and we're sad your nose is detecting what you've described. It's our pleasure to help you as best we can, give us a call for more assistance. We're here daily from 9 AM, EST, and ending at 6 PM, EST. On weekends, our day ends at 5:30 PM, EST. Dial 1 (800) 879-8433 at your convenience.
Written by a customer while visiting Tide
Customer Rating
1
Smells horrible!
on October 20, 2023
Posted by: amber007
I’ve been using TidePods for a couple years. I purchased SpringMeadow and it literally smells like I washed my clothes in Fabuloso floor cleaner! I had multiple coworkers also tell me the scent was so strong and smelled horrible! Please change this formulation, I’ll be taking my purchase back to the store for a refund.
Cons: Price, Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
We’re very sorry you’re unhappy with your Tide PODS™ Laundry Detergent with Spring Meadow scent. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If there's more we can do to help you, know we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
Did Spring Meadow scent change?
on October 20, 2023
Posted by: rdsister
I buy in bulk. Just bought a new stock and the PODS smell horrible. I had to rewash my clothes three times and still couldn’t lose the smell.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 17, 2023
Thank you for sharing your experience with Tide PODS™ Laundry Detergent with Spring Meadow scent. Please know, we always want you to love your purchase. In spring, 2023 we did do an update on the scent of these PODS™, increasing the scent bloom affect. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so we'll be sure to share your comments on this with the rest of our team. If there's more we can do to help you, know we're here Mondays through Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 879-8433.
Written by a customer while visiting Tide
Customer Rating
1
New Smell is Awful!
on October 23, 2023
Posted by: Greg59
We have used Spring Meadow pods for years and loved the mellow, fresh scent. Just bought some more pods and immediately noticed a different, strong, unpleasant smell to the clothes after they were washed. Not only does this unpleasant odor stick on the clothes, it permeates the house. We can’t stand wearing our clothes now due to the annoying odor. Will be returning the pods to Sam’s and buying a different brand.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, October 27, 2023
We're sorry to hear that a loyal Tide fan like you had this experience. We can assure you that we put a lot of thought into creating features that we think you'll like. Since we're always looking to bring you the latest innovations, this scent was changed earlier this year to help improve your experience. However, we do understand that preferences can vary from person to person, and we'll be sure to share your feedback with the rest of our team. We'd also like to learn more, so please give us a call at (800) 879-8433 when you have a chance.
Written by a customer while visiting Tide
Customer Rating
1
The fall 2023 formulation is disgusting
on November 3, 2023
Posted by: derferder
This used to be my favorite product. Now it smells like solvent and the odor is so strong even after drying. I cannot even use more than one pod because if I do the smell is overwhelming. It does not smell like a spring meadow; it smells like a dry cleaning factory with gasoline on the floor.
Pros: Price
Cons: Satisfaction, Smell
No, I would not recommend this to a friend.
Response from TideBy Customer Care, November 10, 2023
We're sorry to hear this. With the many quality checks our products go through, this certainly isn't something we'd expect. Hearing from our loyal Tide family like yourself is so important to us, and we never want you to be disappointed. Our team would be happy to help you with this, and we'd like to gather some product information from you. When you have a moment, we ask that you please give the Tide Team a call at (800) 879-8433.
Written by a customer while visiting Tide