Using Staples for our office supplies has always been outstanding. We can always find what we need and if we need help there is always an assoicate to help us. If not in stock we can take advantage of the catalog and have the item shipped to our home. Using the HP products have always been a good value plus the reimbursement of money for turnback of ink cartridges is a big plus. Unfortunately when we purchased our current HP system and your technician came out he admitted he was not as familiar with the product as we would have expected. I believe his name was Chuck and I don't know if he is still employed there. We bought the system from Tom and he has now departed. My recommendation is that the service techs get more training rather than trying to snow the customers with knowledge that is not always accurate.