Customer reviews from Staples
Staples - 3-Drawer Mobile Vertical File Cabinet, Letter Size, Lockable, 25.7"H x 14.3"W x 19.9"D - Black
Average customer rating
4.2
(127 Reviews)
Rating breakdown 127 reviews
5 Stars
72
4 Stars
31
3 Stars
11
2 Stars
6
1 Star
7
100%of customers recommend this product.
(
1 out of
1)
Customer Reviews for Staples - 3-Drawer Mobile Vertical File Cabinet, Letter Size, Lockable, 25.7"H x 14.3"W x 19.9"D - Black
Posted by: V.G.
Verified Purchase:Yes
I like the cabinet but wish there was a way to pick the wheels.
Written by a customer while visiting Staples
Posted by: GAYANN C.
Verified Purchase:Yes
Arrived in excellent condition and has proven to be an asset in keeping records straight in order and safe...thanks a lot.
Written by a customer while visiting Staples
Posted by: L.F.
Verified Purchase:Yes
Just what I needed. Well made too.
Written by a customer while visiting Staples
Customer Rating
4
Staples 3-Drawer Vertical File Cabinet Locking Letter Black 19"D
on February 9, 2020
Posted by: KRIS S.
Verified Purchase:Yes
Fast shipping price was ok the bottom drawer wasn't set correctly and hits the side.
Written by a customer while visiting Staples
Posted by: D. S.
Verified Purchase:Yes
This nice 3 drawer unit fits perfectly under my desk. It's not a high end (expensive) commercial office level unit but it does have full suspension drawers which open easily and close nicely.I'm very happy with it for my home office. For the price it's hard to beat.
Written by a customer while visiting Staples
Posted by: J.S.
Verified Purchase:Yes
Would not recommend this product. It had a dent the size of a baseball on the side that I didn't notice until I had it assembled and partially filled it. It wasn't worth trying to exchange given my commute distance assembly packaging. I wonder if they dent very easily the floor model was dented as well.
Written by a customer while visiting Staples
Posted by: RAY L.
Verified Purchase:Yes
Dear Key Decision Manager for Staples retail sales I looked all over for a 3 drawer file cabinet before trying my local Staples outlet. I was anxious to finally be able to purchase my 3 drawer file cabinet. It was delivered in record time IMHO. One day! BUT... the fit of the drawers was an eyesore and there was a dent in the middle of one side that was not evidenced by a damaged box on that same side. It seems to me that the damage had to have been on the cabinet before it was placed in the box. So I brought the unit back and reordered a replacement. ALAS this 3 drawer file cabinet had a severe impact crease not a dent in a lower corner. Again this crease would have caused major damage to the shipping box in the same area. THERE WAS NO SHIPPING CONTAINER DAMAGE. However I took a picture of the shipping container and discovered the probable source of both damaged 3 drawer file cabinets; they were made in Mexico. So to the decision maker for this vendor I am aware that most product received from this (and similar type products) vendor has a long history of your customers receiving damaged items which have needed to be replaced. IMHO Staples needs to bring pressure on these vendors to be more proud of their capabilities. Another suggestion: offer these damaged products for sale at a lower price in an as is condition with one replacement allowed. Or CHANGE VENDORS.
Response from StaplesBy January 13, 2020
Hi Ray thank you for reaching out regarding your recent delivery order. We sincerely apologize that your file cabinet arrived damaged. We can definitely set up a return or exchange for you within 14 days of your delivery date at (800) 333-3330 or you can visit our Return Center at the link below. Thank you and have a great day. https://www.staples.com/sbd/cre/help-center/returns-policy/
Written by a customer while visiting Staples
Posted by: J.M.
Verified Purchase:Yes
What I purchased was exactly what I needed for office files and several persona documents.
Written by a customer while visiting Staples