Customer Reviews for Command - Large Hanging Strips, 15 lb., 4 Pairs/Pack - White
Customer Rating
1
Disappointed.
on November 14, 2016
Posted by: Cricket6
from PA, United States
Gender:Female
I recently moved into a brand new apartment. I bought command strips and hooks because I wanted to be courteous to my landlords. I can't even hang regular pictures without them falling. There are so many spots on my walls where paint has been stripped because of command hooks. I would have been less destructive using nails. It's not that I want to bash the product or the company but I expected much better quality than I received.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, November 16, 2016
Thank you for taking the time to leave your review. We're sorry to hear of your experience and we want to help. Please connect with our customer service team at 1.800.934.7355 M-F 8am-5pm CT. We have a complete line of picture and frame hanging products that are specifically designed for hanging pictures. We also offer general purpose hooks for hanging clothes, jackets, and other items with various weight limits. When instructions and weight limits are followed we would not expect any damages so we look forward to hearing from you so we can discuss this further.
I bought this product around 2 years ago and was very impressed, until the last 2 weeks. I was awoken in the middle of the night to a loud banging and smashing sound! I came downstairs to find 1 of my pictures on the floor with the frame broken and glass everywhere. I thought maybe one of the children had touched it and left it at that. Anyway I walked into my front room this morning and my second picture has just fallen off the wall, again breaking the frame! Now I need to buy 2 more frames and drill my walls! I have 4 children and I'm extremely lucky none where near the pictures when they decided to fall!
[This review was collected as part of a promotion.] These have changed my life and my walls!!! The resale in my home(s) is incredible because the walls are virgin clean and so much appreciated with the ease of transitioning into decorating a new home. LOVE them -
I have been buying these strips for the past three years. While at college, they held things so great and even now, I still use them. They are great sticking to walls even in humidity as well!
After a year of hanging, these strips took my paint right off the wall. I'm not excited about taking the others off.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, September 23, 2016
Thanks for taking the time to leave your review. For damages and to prevent other possible damages we ask you please reach out to our team at 1.800.934.7355 M-F 8am-5pm CT. We would expect clean removal when the strips are stretched straight down slowly until releasing from the wall. Our team can discuss the specifics of what happened and let you know how we can assist. Thank you, and we look forward to your call.
I LOVE these. I've always followed the directions and sometimes I've forgotten to clean the wall but as long as the weight of the item is appropriate I haven't had any problems! Even hanging items that are 10-11Lbs! I've used them in an apartment and now in my house!