Customer reviews from command.com
Command - Large Hanging Strips, 15 lb., 4 Pairs/Pack - White
Average customer rating
3.9
(1,158 Reviews)
Rating breakdown 1,158 reviews
5 Stars
779
4 Stars
69
3 Stars
25
2 Stars
32
1 Star
253
69%of customers recommend this product.
(
548 out of
790)
Customer Reviews for Command - Large Hanging Strips, 15 lb., 4 Pairs/Pack - White
Customer Rating
1
Broken Frame. Cannot Trust!!!
on May 2, 2016
Posted by: ShiJes
from Queen Creek, AZ, United States
Used 4 Large sets to hang a picture frame that weighed less than a gallon of milk. Just fell off the wall this morning completely breaking the frame. Luckily none of my children were nearby. Will never use this product again. The picture had hung there with the strips for close to a year.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, May 6, 2016
Thank you for taking the time to leave your review. We are sorry to hear that your picture came down and broke after a year of hanging up. For damages we ask customers reach out to our team for assistance at 1.800.934.7355 M-F 8am-5pm CT. Our team can ask some questions and let you know how we can assist. Please keep an eye out for a direct e-mail from us offering help. Thank you.
Written by a customer while visiting command.com
Customer Rating
1
4 pictures fell off the wall
on April 26, 2016
Posted by: Morsie31
from Saint Simons Island, GA, United States
Gender:Female
The concept for these is wonderful and 3M is known for qu lity, however, despite my following the directions to T, fter 2 yers, 4 of the items I hung, literlly dropped off the wll. One broke. So no, I m not hppy.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, May 6, 2016
We're very sorry to hear that and we would expect our products to stay up until you decide to remove them. For customers having trouble we ask they please call 1.800.934.7355 M-F 8am-5pm CT so our team can ask some questions and assist. Please know we will be sending you a direct e-mail to assist. Thank you!
Written by a customer while visiting command.com
Customer Rating
1
So disappointed.
on April 12, 2016
Posted by: Skylarf
from Stayner, ON, Canada
Gender:Female
I used the strips to hang my grandchildren's initials on the wall. I am moving but could only get one letter off the wall without damaging the wall. Two of the letters ripped the wall board & I now have 3 letters stuck on so tight I can't get them off. I will try getting dental floss behind them to release them but I still have a wall to fix. I am more than a little annoyed.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, April 20, 2016
We're sorry to hear of the trouble you have experienced and have forwarded your information to our team in Canada. We would not expect the damage you described. For customers in the US please call 1.800.934.7355 M-F 8am-5pm CT for assistance. Thanks for reaching out, and they'll be in touch soon.
Written by a customer while visiting command.com
Customer Rating
4
Works well
on March 27, 2016
Posted by: Jennybean
from Michigan City, Indiana, United States
Gender:Female
Works well when used correctly. I'm happy with this product.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Keep trying - you'll get it right some day
on March 15, 2016
Posted by: mahar
from Castleton-on-Hudson, NY, United States
Gender:Female
We thought we hit the jackpot. Hung 2 canvas wrapped print photos. We used your 16lb strips to be sure. They were less than a pound each. The smaller one fell so we put it back up only to discover the sticky stuff was gone. We were glad it wasn't a glass frame. Maybe you should put an expiration date for the glue.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, March 21, 2016
Thank you for taking the time to leave your review. We are sorry to hear of your experience and we would not have expected these to lack adhesion or to fail. Please know we will be sending you a direct e-mail offering assistance. For any customer who is having trouble or has questions please call our team at 1.800.934.7355 M-F 8am-5pm CT. Thank you!
Written by a customer while visiting command.com
Customer Rating
4
having trouble removing adhesive from the wall?
on February 16, 2016
Posted by: mejll25
from Los Angeles, CA, United States
Gender:Female
use dental floss. don't try to pull the strip if you've broken it. just slide the floss between the adhesive and the wall.
I would recommend this to a friend!
Written by a customer while visiting command.com
Customer Rating
1
Beautiful picture fell off the wall
on February 6, 2016
Posted by: Gail J
from Charleston, SC, United States
Gender:Female
I had a lovely picture with a command hook secured on dry wall. It crashed off the wall and broke the gorgeous frame and glass into millions of pieces. It chipped off a piece of the travertine hearth as well... Then I tried the command velcro with 4 strips and it would not hold... What should I do now?? I had to have it reframed and put the plastic instead of glass and that would not hold with the velcro.
No, I would not recommend this to a friend.
Response from command.comBy Command Brand, Social Engagement, February 10, 2016
Thank you for taking the time to leave your review on our product. Based on the picture size we are unsure if we have a product that'll work for you. For any customer having trouble we would ask they please call our team at 1.800.934.7355 M-F 8am-5pm CT. Please know we will be sending you a direct e-mail to assist. Thank you!
Written by a customer while visiting command.com
Customer Rating
5
Trustworthy
on February 5, 2016
Posted by: Marie 65
from St. Louis, MO, United States
Gender:Female
I have used Command products for several years. My husband thinks I'm nuts, but he also likes not having to fill nail holes when he paints. I have 6 pictures, ranging from large to small, over our bed, and in 2 years not even the smallest one has fallen off.
I would recommend this to a friend!
Written by a customer while visiting command.com