Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
4
Fast phone but fragile
on February 11, 2025
Posted by: Rcguy420mo
[This review was collected as part of a promotion.] I've got thru 4 of these with the inner screen breaking. Other than that it's a great phone, has awesome speeds, and a great camera.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best cellphone I've ever owned to date!
on February 11, 2025
Posted by: Joesid
[This review was collected as part of a promotion.] This Galaxy Fold has every feature you could ever want and then some. It had all the essentials and add ons plus 5G . Anyone would be ecstatic to own this device and just see it for yourself.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
I thought this would be the greatest phone ever.
on February 11, 2025
Posted by: Honey99
[This review was collected as part of a promotion.] I use this phone in my everyday life. From organizing activities with my kids movie through appointments or fun activities as well as learning with it. I use it to help my kids with school activities and homework. My wife and I use it to organize our work. We use it as a remote and a t v source. We also use it to monitor our home. I use it all the time for gaming. I like that.I can play advance games with this. I used to play a lot more when the screen unfolded. But since the screen on my phone stopped working, when I unfold it, I hardly play. I used to spend a lot more money when I was gaming.But I don't spend much on that anymore because of my screen as well. I used to use it a lot more during video calls, but like I said, I don't use it so much anymore. My wi fi and my bluetooth stop working , I can't seem to fix. It used to work if I restarted my phone or turned it off and waited it a while and then turned it back on. Now it just doesn't work, I can't connect to a watch. I can't connect to my TV. I can't connect to my security system. Everything requires wi fi and mine doesn't work. Like I said, my bluetooth doesn't work either so trying to connect anything well with that if we also doesn't work. The most problematic thing is probably that the phone feels like it's made with Such skill that it is slippery. Because it's so slippery, it has slipped from my fingers.Many times. I will give the phone the credit. It deserves for being strong and still ticking. Using data.
Value
1
Response from Samsung USBy R&R Team, February 26, 2025
Thank you for sharing your experiences with the Galaxy Z Fold5. We’re glad to see how integral the device is in organizing activities for your family and assisting with schoolwork. The versatility of the Galaxy Z Fold5 truly shines when it comes to multitasking, allowing you to seamlessly switch between work and play. We understand that you've encountered some challenges with the screen and connectivity features. For the screen, we recommend reaching out to us at Samsung Support so that we can look into why you are experiencing this. Samsung offers a 12-month limited warranty for manufacturer defects. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. Regarding your Wi-Fi and Bluetooth connections, there are a few actions you can try. First, ensure that the software is up to date by going to “Settings” > “Software update” > “Download and install.” You might also want to reset your network settings by navigating to “Settings” > “General management” > “Reset” > “Reset network settings.” This can often help restore connectivity. We appreciate your feedback on the phone's design feeling slippery, and for a more secure grip, we suggest using a protective case. Our Samsung accessories not only offer protection but also enhance the overall experience with your device. Thank you for your valuable feedback! We’re dedicated to helping you get the most out of your Galaxy Z Fold5. Please reach out to us at Samsung Support so that we can look into what may be wrong with your screen. Your satisfaction is our top priority! -Kelvin
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Great selection of apps
on February 11, 2025
Posted by: Lucky1918
[This review was collected as part of a promotion.] Great phone and service, I wouldn't change the phone I'm in love my phone and all of it's built-in features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Mjdjdjj747
on February 11, 2025
Posted by: Fyyhh677
[This review was collected as part of a promotion.] All Video Converter AVI MKV FLV M4V 3GP MOV APK for Android
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The ultimate all in one device
on February 11, 2025
Posted by: Will25
[This review was collected as part of a promotion.] In my opinion and for my daily use, I see the Samsung Z Fold 5 as a powerhouse that never slows down, delivering top-tier performance. I love its versatility—folded, it's a phone; unfolded, it’s a tablet perfect for reading, movies, or S Pen use. It even transforms into a PC when connected to a monitor, making it ideal for work and entertainment. This device fulfills all my needs, combining power, flexibility, and innovation seamlessly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for the eyes
on February 11, 2025
Posted by: Cheywhite
[This review was collected as part of a promotion.] I enjoy my Z fold 5 because its easy on my eyes when I open it up. It has also been easy to integrate it with my computer. After having it for almost two years I haven't had any issues with the liquid screen protector. This has been a very good phone for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Main Issue With Galaxy Z Fold5 Is The Overheating
on February 11, 2025
Posted by: RockinMyGalaxyZFold5
[This review was collected as part of a promotion.] When it comes to the Galaxy Z Fold 5 I only have 1 complaint and that would have to be the overheating of the phone. Sometimes the phone gets so hot that I can't even charge it. I have to wait for it to cool down all the time, if not, when I try to charge it, the battery percentage won't go up. I'm not sure why a phone that's only about a year old who would have an issue like this, but other than that, I like the phone a lot. If that overheating problem wasn't there, it would be perfect.
Value
4
Written by a customer while visiting Samsung US