Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
5
Great Foldable
on February 25, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Thus phone that I have the Samsun Galazy Fold 5 is awesome. I like the ability of using it as a phone and tablet. It provides me the best of both worlds. My every day life is so much easier. I can text or write emails with a portable keyboard. It is wonderful.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's an ok phone
on February 25, 2025
Posted by: Madkazper
[This review was collected as part of a promotion.] While having a bigger phone like a tablet sounds nice, it is at a very awkward resolution where the videos from YouTube or even tic toc get cropped to the point where it's smaller than a normal phone. The battery life is not as good as a S phone. The screens are beautiful and playing games are enjoyable.
Value
3
Response from Samsung USBy R&R Team, March 3, 2025
Thanks for reaching out! Your feedback on the Galaxy Z Fold5 is greatly appreciated. The Galaxy Z Fold5 features a stunning, immersive 7.6" screen, reimagined to deliver gaming like never before, along with cinematic viewing and improved productivity. We noted your feedback regarding certain apps not showing a full screen view as well as the battery life. The Z Fold5 is equipped with a long-lasting battery that supports up to 21 hours of video playback and 73 hours of listening time. For options to help optimze your battery life, please be sure to check out the link attached. Regarding the apps screen view, we recommend checking for updates regularly that may address these concerns. If any of this persists, please reach out to us at Samsung Support so that we can further assist you. -Kelvin
https://www.samsung.com/us/support/galaxy-battery/optimization/
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https://www.samsung.com/us/support/galaxy-battery/optimization/
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Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone it's great quality
on February 25, 2025
Posted by: RICKYZFold
[This review was collected as part of a promotion.] Im so happy with my Samsung Galaxy ZFold 5 looking forward to get the #6
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Get the big screen!!
on February 25, 2025
Posted by: Tricky
[This review was collected as part of a promotion.] I use this a lot for work instead of a laptop. I wrote a lot of notes on the big screen. Is nice for watching videos or for virtual meetings. Also great for photo editing. (Waiting for a tri-fold screen)
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE this phone, that's it. That is all!
on February 25, 2025
Posted by: APNYC182
[This review was collected as part of a promotion.] I use my phone for business and pleasure and it handles both seamlessly. On the topic, seamless actions across apps feature is top tier! Juggling work and play has never been easier or this much fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Soft inner screen. Consider at your own risk.
on February 25, 2025
Posted by: Jon837
[This review was collected as part of a promotion.] While samsung has pretty good software for these foldable phones, including side bars and side-by-side apps to allow for seamless actions across apps, the deal-killer is that the inner screen is so fragile.
Two out of two of my Fold phones have dead pixel issues, and my next phone will not be a Samsung Fold.
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Jon. We’re pleased to hear that you appreciate the oustanding software features like sidebars and multitasking capabilities that our foldable phones offer. The Z Fold5 includes Live Translate, a real-time translation feature that helps you communicate in different languages during phone calls, making it easier to connect with people from around the world. Additionally, the Interpreter feature provides real-time translation even in airplane mode, allowing you to ask for recommendations or communicate with locals while traveling. We completely understand your concern regarding the inner screen. The Flex hinge is designed to handle over 200,000 folding and unfolding cycles on average. Therefore, the device should last more than 5 years if opened and closed 100 times a day. It’s important to us that you feel supported with your device. That’s why we introduced Samsung's Z Assurance program, which provides a one-time discounted repair for the interior folding screen of Galaxy Z Fold and Galaxy Z Flip devices purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this offer, you just need to register your device with a Samsung account. This promotion is available only to the original purchaser and does not extend to second-hand devices, so please keep that in mind. To access this service, you can visit our support page, select ‘Start a Repair,’ and follow the instructions for either walk-in or mail-in service. While this program covers the interior folding screen, it does not apply to repairs for the front screen or back glass. If there are any additional damages, those will be assessed separately, and if your device is deemed out of warranty, there may be extra costs. We value your feedback, and your experience helps us improve. If you need any assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Best device for buisness
on February 25, 2025
Posted by: Mrsinsuranceagent
[This review was collected as part of a promotion.] I love the bigger screen and that you can divide programs in half on the bigger screen or just fold it and use it as a basic phone size. This phone has allowed me to book appointments and run programs at the same time. Its allowed me to watch videos without me squinting my eyes, even take pictures and see the full view by small video size. This is a great phone for people in buisness and need to multi task without using a bunch of different devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung z fold is really the best
on February 25, 2025
Posted by: Miguelvanegas
[This review was collected as part of a promotion.] **Samsung Galaxy S23 Review**
**Pros:** Stunning display, powerful performance, excellent camera system, refined design. And the audio eraser is my favorite feature
**Cons:** Pricey, but worthn
**Verdict:** Top-tier Android flagship. Best display & performance, but consider cost.
Value
5
Written by a customer while visiting Samsung US