Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
2
Bad cracking from opening and closing over time
on May 10, 2024
Posted by: Not happy
from Surprise az
Expertise:Intermediate
I've had this for about 8 months now and the phone was great. Loved the big screen and small screen when folded. The problem now is that the phone has small cracks straight down the middle from I assume constant open and closing. Obviously this is an issue that they haven't solved because I've seen others like it and it gets even worse over time. I would not have bought this phone if I knee this could happen. Until the fix this issue the phone is not worth it. DO NOT BUY THIS PHONE! THE SCREEN WILL CRACK OVER TIME.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, May 10, 2024
Hello there, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Z Fold5. We understand how important your device is to you every day and we are happy to hear you were initially pleased with the usage of your device. We have provided a few links to help you with the repair of your device. We have provided a link to your warranty information, Samsung Support Team, and an article to help you care for this unique device. Thank you for being a Samsung customer. -Elizabeth
Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
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Care for your Samsung foldable phone
https://www.samsung.com/us/support/answer/ANS00083043/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Overall amazing device but...
on May 10, 2024
Posted by: Indiemindvee
[This review was collected as part of a promotion.] .not.all your apps will be optimized for the screen on this phone. Se apps will crash and the phone when closed is very narrow
Also be careful not to drop this thing on your little babies
... it's like a brick. Thank goodness it barely missed mine when it slipped out of my hand bc it's so heavy when I was taking a video of my swett baby girl!
Also be careful not to drop this thing on your little babies
... it's like a brick. Thank goodness it barely missed mine when it slipped out of my hand bc it's so heavy when I was taking a video of my swett baby girl!
4 stars bc the spen is terrible in this device. Honestly I would take my s22 ultra back over this phone. But other than the note series, this thing is magic!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Defies Expectation
on May 9, 2024
Posted by: MyFavoriteDevice
[This review was collected as part of a promotion.] I adore this device. I've been a Samsung guy for awhile now. I'd always wanted a fold and the 5 was the perfect place to start. I upgraded from my S21U and don't regret a thing, even though the S21U was outstanding. The fold fills areas and functions in my life I didn't know I needed. I know some complain about the cover screen, but I'm using it to type this with zero mistakes. I love being able to switch from a narrow and compact perspective that's by far the best in hand feel I've ever had, to the tablet that's huge but still comfortably fits in a single hand if I need too. I hope the rumors of a fold ultra are true, I'll be getting that next. Thanks Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone
on May 9, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] I love the big screen it's like a mini tablet and pretty durable as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Z Fold 5 - The GOAT
on May 9, 2024
Posted by: LALA28
[This review was collected as part of a promotion.] Great Device which lets me multitask and flaunt at the same time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is amazing
on May 9, 2024
Posted by: CareenR
[This review was collected as part of a promotion.] So far its been amazing. A few things to get used to lol but that's expected anytime you switch phones haha! I was a little disappointed in the phone not having a micro SD card slot (because i have waaaay too much stuff to store on my phone lol) and the fact that the s-pen doesn't work on the front screen. But overall its been pretty amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone, average camera
on May 8, 2024
Posted by: ABfrmATL
[This review was collected as part of a promotion.] The phone is great for multitasking. The camera and front screen are disappointing.
Value
3
Response from Samsung USBy Social Commerce, May 9, 2024
Hello ABfrmATL, we appreciate your feedback on your Samsung Galaxy Z Fold5. We love hearing how much you are enjoying the capabilities of the inner screen of your device to accomplish multiple tasks at one time. We have provided a link to an article to help you maximize your experience with the camera of your device. We have also shared a link to the Samsung Support Team if you have questions or experience anything out of the ordinary with your device. Thank you for being a Samsung customer. -Elizabeth
Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
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Folded or unfolded? Cameras on your Galaxy Fold
https://www.samsung.com/us/support/answer/ANS00083026/
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Written by a customer while visiting Samsung US
Customer Rating
4
Kind of the same thing as 4 just a new retire feel
on May 8, 2024
Posted by: Bwalt916
[This review was collected as part of a promotion.] This phone super sleek opens smoothly closes smoothie as a switch to front screen and impresses everybody I know people always ask me about my phone they love it It seamlessly moves through apps open to screen transfers data It is super amazing. It's like what is this phone not do You want to use to watch movies it's like I'm in the computer I absolutely love it I will never switch back to anything but a z-fold I can't wait for the six. I actually bought every single one of my family one.
Value
4
Written by a customer while visiting Samsung US