Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Average customer rating
4.7
(3,906 Reviews)
Rating breakdown 3,906 reviews
5 Stars
3,090
4 Stars
660
3 Stars
108
2 Stars
23
1 Star
25
84%of customers recommend this product.
(
16 out of
19)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Fold5 256GB F946U Unlocked - Blue
Customer Rating
2
Not a fan, the big screen broke
on March 17, 2025
Posted by: NotaFan
[This review was collected as part of a promotion.] I had my phone maybe 4 months before the big screen broke. It's a heavy phone, there are so many other samsung phones better than the folds
Value
2
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your thoughts on the Galaxy Buds3 Pro! We’re thrilled to hear your feedback. Regarding your experience with the Samsung Galaxy Z Fold5 screen, we want to highlight that Samsung offers Z Assurance, which provides a one-time discounted repair for the interior folding screen on devices like the Galaxy Z Fold and Galaxy Z Flip, purchased in the U.S. from authorized distributors before July 31, 2024. To take advantage of this, simply register your device with a Samsung account. The Galaxy Z Fold5 is designed to be even more user-friendly, weighing only 253 grams—10 grams lighter than the Galaxy Z Fold4. It’s also slimmer, measuring just 6.1 millimeters thick when unfolded. Folded, it sits comfortably in your pocket at 13.4 millimeters, compared to the 15.8 millimeters at the hinge of the previous model. This refinement makes it a more convenient choice for everyday use. For any repairs related to your device, you can access Samsung’s support page, select ‘Start a Repair,’ and follow the straightforward instructions for either walk-in or mail-in service. Please remember that while this offer is a great opportunity, it covers just the interior folding screen, and any additional damages will be assessed separately. Thank you again for your feedback. If you need any assistance with this or have any questions, we urge you to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
3
Screen half disconnects
on March 17, 2025
Posted by: Abbadabs
[This review was collected as part of a promotion.] Rendering the phone useless with only one half working. Because of this I haven't really had a proper chance to use the device full force. The folding is clean and smooth and device isn't bulky otherwise. It still connects to the web great and to wireless data. Phone calls still come through along with texts no issue. It's just the visual. Is go with an xcover 7 next time. Camera is great too.
Value
3
Response from Samsung USBy R&R Team, March 17, 2025
Thank you for sharing your experience with the Galaxy Z Fold5, Abbadabs! It's fantastic to see that you appreciate the smooth folding mechanism and the camera quality. It’s also great that you're staying connected through calls and texts with no issues. Regarding your concern that one half of the device is not working, we would like to gather more information about what you're experiencing so we can assist you more effectively. Your feedback is invaluable, and understanding the specifics will help us provide the best possible support. Please reach out to us at Samsung Support with details about the visual concern, and we’ll be glad to help you optimize your Galaxy Z Fold5 experience. Thank you for being part of the Samsung community! -Kelvin
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smsng.us/X-Messages
smsng.us/Samsung-Community
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smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Customer Rating
5
Just an all around great phone
on March 17, 2025
Posted by: ForeverPhone
[This review was collected as part of a promotion.] It's the best at doing whatever you want in a phone, it can do it all the best. Everyone looks cause everyone wants.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on March 17, 2025
Posted by: Drama1
[This review was collected as part of a promotion.] The Samsung Galaxy Z Fold 5 has quickly become one of my favorite phones ever. I’ve been using Z Fold devices since they first launched and plan to continue upgrading to the newest models. The larger screen when unfolded is a game changer for watching videos and multitasking. I love that I can read emails, watch my favorite shows, and handle tasks all at the same time. It's an excellent device for anyone who values efficiency and a premium experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Never disappoints me.
on March 17, 2025
Posted by: Sandy4u
[This review was collected as part of a promotion.] This phone has been sturdy with no issues so far, great features - camera and customization options.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on March 17, 2025
Posted by: ShawnG
[This review was collected as part of a promotion.] Samsung Galaxy Z Fold 5 Review: A Premium Foldable Experience
The Samsung Galaxy Z Fold 5 is an impressive refinement of Samsung's foldable technology, offering a sleek design, powerful performance, and improved durability. If you're looking for a phone that seamlessly blends productivity and entertainment, this is one of the best options available.
Design & Display
Samsung has fine-tuned the hinge mechanism, making it slimmer and more durable. The foldable 7.6-inch Dynamic AMOLED 2X display is stunning, offering vibrant colors and a smooth 120Hz refresh rate. The cover screen is also incredibly useful,
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is best one
on March 17, 2025
Posted by: Boltedrooster
[This review was collected as part of a promotion.] Best screen operations, detail, & response. The tablet screen works great too. Very nice feature when working on job plans, mapping job sites, & watching TV.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
One of the best phones out there!
on March 16, 2025
Posted by: Eramz12
[This review was collected as part of a promotion.] It's a typical Samsung phone with all the great features and running system. The only issue i had was the screen quality with the folding. Left an indent and half the screen went black after changing screen protector. It could have been the protector and not the screen or phone itself. Overall, very pleased with the phone!
Value
4
Written by a customer while visiting Samsung US